McDonald’s

I’ve had it with this place. I randomly like to stop by and get a vanilla cone. This is the third time in less than a few months where I go through the drive through and order a few vanilla cones for my family and patiently wait in line for them to tell me when I pull up to pay that their machine is not working! I’ve been sitting in line for 10 – 15 minutes! They need to learn how to communicate! Management needs to be retrained!

Explain why on a weekend night at 7pm you would only have 1 cashier?! The drive thru line was easily 15 deep because of the slow service. Fast food?! Hardly…

The service at this restaurant location is extremely slow. The employees have zero personality. Be prepared to wait for an unreasonable amount of time and be prepared to have your order wrong. This is a prime location so you would think they would get their act together to keep customers happy.

Used to be good but now struggling. Check your order before you leave, it’s probably wrong. Also have to beg for sauce. Do better McDonald’s.

First of all, I’m quite sure long sparkly blue acrylic nails are not in compliance with health regulations.
Second, You would swear you’re asking these people to build rockets and secret missiles. Its ridiculous. The only reason I put myself through the torture of sheer ignorance and poor service is because my child likes the hot cakes. Never again. This location in particular is consistently horrible!

For a fast food chain, they sure are not fast food. Got to the drive thru speaker to order my food, waited a good minute or so before the girl finally asked what I wanted to order. This one had an attitude. Can you say rude? Tried to order 5 number 10s and she said that they only allowed 2 orders per customer. 2 orders per customer? I’ve never heard of such a thing… I brushed that off and order three 20 piece chicken nugget meal and she did not understand… each meal comes with 20 pieces of chicken nuggets, two drinks and two large fries. She kept asking how many drinks and fries I wanted. I don’t want to be rude but this girl was one of the most incompetent people I have ever encounter. Worst customer service and sense of timing for a fast food chain. Never coming back!

Waited 30 minutes in drive thru for 2 dipped cones, they served 15+ people behind me. I had to park and go inside to get the ice cream. They forgot about my order. They spit on the ice cream and gave it to my child. I asked for a refund, they reluctantly & rudely gave me a refund. They were extremely rude, incompetent, racist employees. Worse restaurant experience I have ever had in my life. They delete bad feedback on google too. Leave your comments on Unilocal

The service here is good. They are slower around lunch but do pretty well at breakfast. Christina works the last window a lot. She is sweet, cute and has great manners. She’s my fav! Don’t lose her.

I’ve been here around 6 times. Service has been slow every single time, even when the lines have been empty. Once they gave me something I didn’t even order. Two other times they included sauce on my burgers/​wraps when I specifically told them none. And of course there’s no friendly customer service or apologies when you have to wait another 15 minutes for them to fix your order.

Slowest McDonald’s ever. Been here on multiple occasions and this is the slowest location ever.

I don’t like their food so I haven’t eaten here, but I found myself with a $ 25 gift card. Off the dollar menu I was able to get a dozen cheeseburgers and fries and treat my coworkers to lunch. They seemed to enjoy it and I have to admit it was a lot of «food» for such a small amount. I was impressed with the interior. They seem to be working on making themselves look nicer. It was clean and no foul odors.

They’re service is too slow. Especially drive-​thru even if it’s not busy. It will take like 20mins to get your order.

This location is hit or miss (mostly miss) and service is below average. I’ll give a prime example. Yesterday I ate breakfast here with my daughter. I ordered a side of eggs and hashbrown for her, then a steak egg and cheese biscuit meal with a coffee for me. Simple right? Well, they managed to get the hashbrown and eggs right but as for my biscuit, they gave me a steak, egg and cheese BAGEL sooo I brought it back and specified it was suppose to be a steak, egg and cheese BISCUIT. He then told them BISCUIT. They remade it and gave it to me on a MCMUFFIN. Again I told him BISCUIT, he gave it back and on the third try they got it correct. Ridiculous…

Every time, no exaggerations, EVERY TIME i come here, there is either an item missing from my order or something is wrong or BOTH. These people are incompetent, period. No apologies, no customer service and no accountability. If you want your order to be correct, DON’T GO HERE! It’s no wonder they work at McDonald’s, no other company would hire them because they’re morons and can’t get sh*t right.

My little girls love their Hotcakes in the morning before school. McDonald’s never disappoints.

I went through the drive through to order oatmeal and received what appeared to be a version of the product that was microwaved for 10 seconds. When I went inside and asked for the manager, Maria came over to «correct» the error of the runny oatmeal. When she came back with my revamped order, the oatmeal was flooded with even more liquid. This time I received the disclaimer that the oatmeal would need a few minutes to sit before eating due to the instant not homemade process. 10 minutes later and my stomach is still empty. I know it is McDonald’s, but I still expect a product that a least looks appealing to eat.

Normally I wouldn’t review a fast food joint, but our (meaning my husband’s and my) collective negative experiences have prompted me to review it.
Every time we go there (usually through the drive-​thru), they always forget something or get something wrong! We even repeat our order in a slow fashion and enunciate every word and check the receipt. Even then, something is missing. Whether it’s french fries, ketchup, dipping sauce, straws or even an extra patty (we like to order the double Filet-O’-Fish).
You might be thinking, «Well, it’s McDonald’s what do you expect?» And you’re right. We should know better, and we should always check the bag before leaving. But I digress.
My one and only example of the Idiocracy-​type service I’ve experienced I will give is this: I went through the drive-​thru and ordered two meals with large drinks each. When I got to the food window, I was given one large drink and one medium. When I complained and said it wasn’t what I ordered, the guy at the window looked bewildered. He said he couldn’t fix it because the automatic drink machine wouldn’t allow him to manually pour another one. Then when I asked, «Well, can’t you just go get me another one?» he said, «I can’t leave my spot.» Then I countered with, «Well, can you get someone ELSE to do it?» he said, «Uh, I can’t leave my spot. I can give you a cup and you can come inside to get it yourself.»
What? I went through the drive-​thru because I had just come from the vet and I had the dog in the car. I told the employee, «I went through the drive-​thru because I have my dog with me!» He didn’t say anything. I mean, he obviously wasn’t the best with troubleshooting OR customer service, so, I went to park, got the drink and left.
Every time after that, something in our order was messed up. The food was fine, but something was always either wrong or missing. We know better than to eat their food (for obvious reasons) but since their service is consistently terrible we won’t be going back.

A friendly enough Micky D’s, but difficult to find from the highway. I agree with Sherwin S. that it was pretty clean, but I had no problem with the staff… they seemed competent enough to take my order and not mess it up. What more do you want from McDonald’s?

Best fast food fries… but that’s about it!!! For some reason, I have really been craving these things!!! The new Pearland McDonald’s is new and very clean! The staff members are not the sharpest tools in the shed, but hey, it’s McDonald’s!!!