Service King Collision Repair of Pearland

I’d like to start this review by saying that my family has had great experiences with Service King– the BRAND– before. This location is not only sub-​par but downright aggravating. The level of incompetence is frankly speaking unacceptable. My experience follows, but in short, go to ANY other location, even if you want to trust a Service King.
I got stuck coming to this one thanks to an insurance glitch, and they couldn’t deign to even look at my car for a full month. Thankfully, my car was drivable. I have no idea what I’d have done if it had been damaged any worse. I was told that I was coming in for an estimate, which was a lie, and I had to drop my car off for repairs that very day or else have to wait ANOTHER month. Because I didn’t know I was dropping my car off, this caused a hiccup in the paperwork for my rental car, making me extra super late for work.
Okay, no problem. These things can happen, it was a communication error, whatever. Then I get a call a day before even the optimistic estimate had the repair done, telling me I really needed to come over that day and pick up my car cause it was done and they didn’t know if they could hold on to it til morning. So I talked to my boss, LEFT WORK EARLY, and rushed over there. Only to be told, «Sorry, we decided to redo the paint. Didn’t think you’d be in until morning after the talk we had.»
Then we went through the same rigmarole with me having to leave work early the very next day. Luckily, it looked fine this time. Except for a few large black scuffs they didn’t want to take responsibility for until I put my foot down. They didn’t even give me the right keys after I paid them! And my battery was so dead that trying to leave there I flooded my engine struggling to make it turn over.

Worse place to go to. They would do and say anything for your insurance claim money. The life warranty is a joke. I had my car fix few years ago and the paint job they did is horrible. I thought I was in good hands until they took my insurance money. I was wondering why they were pushing on mailing my insurance check to them instead of me. Well all set aside I have learned my lesson.
For the money that they charged my insurance you would expect top quality job but I can’t blame on the hard workers. They just get push around on fixing cars quick and fast.
Big company just want to make there yearly millions dollar quota. So much for Service King

I chose Service King because I thought that the name would be representative of the service. Boy was I wrong! Although none of the employees were rude, the lack of communication with me from Service King was partly to blame for it taking them TWO WHOLE MONTHS to complete the repairs on my vehicle. The Service King Rep called me and told me that my vehicle was ready. I went to the shop to pick it up but they didn’t finish the work. I had to leave my vehicle for another week. They called me again and told me my vehicle was ready for pickup and I went to pick it up and the work STILL had not been completed… I had to leave my vehicle for another week. I called management to explain to them that their communication with me was not worthy of the name Service King and they kept trying to defer the blame on the adjustment company rather than own the role that they played in this whole mess. That’s the reason that compelled me to write this review. If you screw up OWN IT don’t throw other people/​companies under the bus.

Due to bad luck and Houston traffic, I’ve now brought my car here 3 times in the past 3 years, with claims filed on 3 different insurance companies. They’ve always been accommodating, helped me through the insurance process, and had my car ready when promised. When one repair left me with a door seal slightly «off» they had me bring it back and fixed it right there while I waited. I also appreciate that this location has an Enterprise rental on site. Only reason I gave it 4 stars instead of 5 is because I’ve never really evaluated their prices as insurance was always covering it.

Just left location and was helped by Jason. He basically told me that Service King doesn’t want my money, instead they want my insurance companies money. $ 7000 job for paint job and new bumper on 08 silverado.

This is a partial review. This was my second interaction with a Service King, and like the first one, it feels like a joke. These guys charge at least 3 times more for work that could be done with the same quality anywhere else. To justify it, they make the easiest job seem like a complicated and laborious engineering feat. I wonder how can they stay in business. Buyer beware.