Assured Heating and Air

Assured Heating and Air was assigned to us by our home owner’s warranty for a new hvac unit. While the process with the home owner’s warranty was definitely an exercise in patience once everything was approved Assured Heating & Air was quick to respond and even offered to come out at an earlier day than originally scheduled.

I have NEVER experienced worse service in my entire life. Left me and my family in the freezing cold without heat for over a week. Came out to the house 4 different times and told me it was 10 different things. Eventually stopped taking my calls. Then when I finally got through, threatened to BLOCK MY CALL! Refused to address the fact that he was not doing his job and treated me like a child. Reporting them to the better business bureau right now. No one should get away with treating a customer like this. And I am sure the crazy owner Glenn will comment like he has on the loads of other poor reviews, but I think all of our experiences speak for themselves. Absolutely a terrible company with an owner who could not care less about not only customers but people in general.

THANK YOU! THANK YOU! THANK YOU! Brian Harris was quick and VERY accommodating. Our AC stopped blowing hot air when the outside temp was 95 degrees! He was very quick to address and fix the issue. We are extremely grateful! Definitely recommend this company!

The only reason that I gave 1 star is that the people are very nice. Assured Heating and Air was assigned to by our home warranty company to fix an issue with our upstairs AC unit. After 4 – 5 visits we still have no resolution. The first time they came out, freon was added and they left. The second time Assured came out the coils in the inside unit was replaced and freon was added. The third time that they came out, freon was added and they said that there was an issue with the duct work. The fourth time they cam out, the duct work was adjusted and freon was added again. During this visit, the tech accidentally caused a leak in the drain which damaged the sheet rock in our ceiling. He left and had to immediately had to come back out to fix another issue with a blown fuse on the inside unit. Did you notice that each time that they came out that freon was added to the unit? They seem to think that there is an air flow/​duct issue. If you add freon each time that you come out, it doesn’t take a rocket scientist to figure out that there is another leak or the unit is bad. These people are completely incompetent. We have been without AC upstairs for 8 weeks and are completely fed up with Assured and Home Warranty of America. We complained to the home warranty company to have a new company assigned. Hopefully we get resolution soon.

I am echoing everything my wife has said about this company. I only wish I had the option to rate a 0 instead of a 1. See below…
Everything about this company is a sham and rip-​off including the owners post about himself. He claims to be a native of Nashville but a quick search on the internet shows Thomas F. K. recently moved here from Wisconsin and had previously owned a heating and air business there. The business failed and based on our experience and the other reviews it is obvious why.
Our a/​c stopped working on July 19^th. We were assigned Assured heating and cooling through our home warranty company. They came out July 21^st and told us we needed a new compressor. Even though they had the part early am on July 24^th Assured kept pushing the install date back. The home warranty company then informed us the the install was now pushed back until July 29^th. My upstairs reached 99 degrees and my main floor reached 94 degrees. They informed us they not work weekends (except commercial accts – Saturdays 8 – 12) –even during extreme weather conditions. Buyer beware of this company. The office employees are rude and the young man that came to make the diagnosis was discourteous. They do not return calls and we had to call the home warranty company to get updates. Based on our experience so far, these reviews, and the reviews of Assured on BBB– we took the advice of another reviewer and went we Precision Air. We called Monday and they installed it the next day. Such an easy pleasant experience-​Assured could learn a lesson. Precision Air has top notch customer service. Mike, Mark, and Rick were a pleasure to work with. Thank you Ted W. for the recommendation.

Everything about this company is a sham and rip-​off including the owners post about himself. He claims to be a native of Nashville but a quick search on the internet shows Thomas F. K. recently moved here from Wisconsin and had previously owned a heating and air business there. The business failed and based on our experience and the other reviews it is obvious why.
Our a/​c stopped working on July 19^th. We were assigned Assured heating and cooling through our home warranty company. They came out July 21^st and told us we needed a new compressor. Even though they had the part early am on July 24^th Assured kept pushing the install date back. The home warranty company then informed us the the install was now pushed back until July 29^th. My upstairs reached 99 degrees and my main floor reached 94 degrees. They informed us they not work weekends (except commercial accts – Saturdays 8 – 12) –even during extreme weather conditions. Buyer beware of this company. The office employees are rude and the young man that came to make the diagnosis was discourteous. They do not return calls and we had to call the home warranty company to get updates. Based on our experience so far, these reviews, and the reviews of Assured on BBB– we took the advice of another reviewer and went we Precision Air. We called Monday and they installed it the next day. Such an easy pleasant experience-​Assured could learn a lesson. Precision Air has top notch customer service. Mike, Mark, and Rick were a pleasure to work with. Thank you Ted W. for the recommendation

I could NOT agree more with the 1 star reviews listed on this site. Total sham AND ripoff. I called this company over the weekend of ⁷⁄₁₁ as our air conditioner was broken. The only thing i can say positive about this experience was at least someone was there Monday first thing in the morning. BUT, the guy was less than knowledgeable about what needed to be done. I asked him AND called the front office people at this company «what’s the turnaround on repairs»? The only feedback they gave was «we have to verify we get paid by the home warranty». I asked them could you just please fix it (i’ll pay out of pocket if have to because my wife is pregnant) as it was 90 degrees in house. Nope, no can do. I waited the next day for what was supposedly a time frame on when they could repair it. Nothing, nada, zilch. And still NOTHING to this day.
If you are a home warranty owner (which to me are useless in the first place), just spend the time finding a reputable outfit in town that can fix your a/​c unit in a day or two. This is a chop shop that will come and collect your $ 75 and run. My advice is to use Precision Air, Inc. in Nashville. The guy made time for us SAME DAY and the fix took 45 minutes. Hmm, Assured, why couldn’t you give us that level of service?

They «repaired» my A/​C. Then when I called them back to fix the original problem since nothing they did helped they stood me up twice and didn’t even call. Luckily I was working through a warranty company so I’m not out any money, just 3 days of lost work (1 for the original repair and 2 for the days they didn’t show up or even call). If you use this company good luck!

We learned of this great company through our home warranty company (so obviously they’re a preferred contractor), but warranty or not, I am now a loyal customer and would love to always use these folks! Our furnace went out during one of these single digit days — their response time was extraordinary… Arriving within a couple hours of the call, diagnosing the problem within minutes, and obtaining and installing the necessary part (to quite an old furnace, mind you) in less than 24 hours. Furthermore, from scheduling the appointment, to courtesy calls notifying us that the technician was on his way, to the terrific technician that took care of us, everyone was very helpful, kind and professional! Thank you so very much for taking such wonderful care of our family!

We’ve used Assured for both our rental property and our home, and we’ve been very pleased with their efficiency, knowledge, and pricing. Highly recommend Assured Heating and Air!

Terrible service. This company was hired by my home warranty company. My AC went out around July 4^th and here we are at the end of July and my AC has yet to be fixed. They are constantly having reasons why they need more time for a simple fix. They have brought faulty parts and the customer support is zero to none. I would recommend you take you business else where.

Last summer our air conditioner was 16 years old and had a freon leak. Tom helped us to fix the leak instead of replacing the unit. This summer the compressor failed. I knew if we needed a new unit I would call Assured Heating and Air. They installed a new unit the next day. Tom, Matt and Kyle were all very professional and great to work with. They even swept my floor when they were finished. It’s nice to know that you can call someone you trust when you need help. I would highly recommend Assured Heating and Air!

Let me first say that my fiancé and myself are rarely ones to complain, and very seldom do I feel it necessary to share my experience through reviews, but this has not been a good experience. Now-​I want to be sure to explain that we were dealing with, I believe, the Pegram location of assured heating and air, owner’s name is Tom.
We just bought our first home three weeks ago and our AC unit has been acting up and not cooling as quickly as it should. Fortunately we purchased the home warranty and through Old Republic we set up a visit for our unit to be checked out. Assured Heating and Air was the company our home warranty chose, I dont know if because we were using a warranty, we got bad service or what the deal was, but im pretty sure the company gets paid regardless.
An appointment was set for 8 am on a Wednesday morning. Tom, the owner, did not show up until 10:15, I was late for work and my fiancé had to come home from work to meet with him because he was two hours late. Next, he talks us into getting a preventative maintenance plan (which I understand can be great if done correctly). Okay-​nice enough guy, sounds like he knows what hes talking about, we purchase a one time visit to see if it helps our unit run efficiently.
2 ½ weeks later, we FINALLY get an appointment set up for the «technician» to come out and perform the maintenance. I take off work early, come home for the appointment on a Thursday at 4 pm, his wife then calls to change the appointment time to 2:30, he never shows up, I call– they dont answer, at 4:15 Tom calls me and says he cannot make it due to rain and reschedules for Monday. My fiancé calls him back to insist they come out on that Friday so we can get this taken care of-​it has now been three weeks our unit is not running efficiently and we want this taken care of.
Tom comes out to the house Friday at 3 pm. I have posted below description of what should be done with a preventative maintenance visit, and I can assure you that Tom did none of that. He showed up (without a hose and had to borrow ours) with some «acid» spray of which he told me was $ 250 a gallon and was the main thing we pay for in the maintenance plan. There was about a cup of this «acid» left in his sprayer-​he sprayed our unit with what was left, then sprayed it with our hose, tested the pressure of our air with some gauge, and then left. No reciept, I didnt sign anything, and he did NOTHING that is typically done in a maintenance cleaning.
I am highly upset and feel really ripped off. Unfortunately our home warranty decided on this company, but we will not be spending anymore of our own personal money with them.
According to Air Conditioning Contractors of America:
What should you expect your ACCA-​member service technician to do during a PMA visit?
Check system functions, safety controls, and adjust the operating sequence where appropriate.
Inspect electrical components and connections and repair/​replace or tighten as required.
Ensure proper airflow and change dirty air filters.
Inspect pumps, lubricate, and check flow rates where appropriate.
Clean and lubricate motors as required.
Examine belts, adjust and align as required.
Inspect, clean and balance blowers as required.
Spring Visit (preparation for summer season):
Clean inside coil, condensate pans, condensate traps, and condensate lines to prevent obstructions.
Clean outside coil and straighten fins for efficient operation.
Check refrigerant levels and if low, find the leak. (According to many equipment manufacturers, a 10% refrigerant loss will result in a 20% decrease in system efficiency!)
This information was retrieved from: