PetSmart

I’ve had my dog groomed here once, taken doggie classes here, and buy supplies here. The only thing I haven’t done is boarded my dog here. The grooming went fine and my pup came out looking so beautiful that a big burly guy in the parking lot even enthusiastically commented on her as we went to our car! Making a grooming appointment online and on the phone proved to be strangely difficult, though. The dog trainer, Jacquie (I think that’s how it’s spelled), has been amazing — though I wish our dog listened to me as much as she does Jacquie… I buy higher end dog and cat food at Choice Pets in Scarsdale but get a fair amount of other pet stuff here.

I don’t understand the negative reviews and think they are for minor issues– pushy sales people? Welcome to retail! If you’re going to write a review– write it about services and quality.
I have been coming to this Petsmart for over 3 years. The staff knows me and my dog by name– including new staff members (they learn quick). They greet my dog without fail whenever we come in-​and my dog goes right to them, a surefire sign that she has been treated with respect on their premises, and yes I can tell by her reaction because her vet is in the back of the store, Canfield, and she knows that area too and puts the breaks on when I walk her there, so yes, my dog is aware of her surroundings. My dog has boarded here when we have been on vacation, numerous times, and never with an issue. They wash the blankets I leave her with, return any unused food, and report her quality of stay. I have called while away to check on her and once, she was sick and they called my emergency contact. My mom couldn’t square away the boarding tab so she couldn’t bring her home, but they allowed her to hold my dog and comfort her. Once I transferred funds to my mom, she was able to pick her up in our absence without an issue. They are a very caring staff– most dog owners themselves.
I also leave her frequently for the doggy daycamp which is a great price. I drop her off before work at 7 am and pick her up by 8:30 and she is tired for a good 1 – 2 days after– a sign that she has played.
I have even done surprise check ins and returned to the store before I said I was picking her up to see if she is where they say she is. I check to see if she is in the rooms playing or she is just being crated.
I am one of those crazy dog parents that only gives my dog the best. If I had any inkling that they were failing to care for my dog in any way, I would discontinue going to the store. I have no reservations about leaving her to board or play in camp. The added convenience of having her vet Banfield on location is a plus for us.

ZERO STARS! I brought in my puppy for her first grooming session she is a labradoodle she had a beautiful coat. I specifically told the groomer no hair cut just trim on her paws and around her eyes so we can see her eyes. I DONT KNOW HOW MANY TIMES WE TOLD HER NO CUT JUST TRIM AND WE ALSO WENT BACK TO TELL HER DO NOT CUT HER FACIAL HAIR! I came back to pick her up her face was COMPLETLY shaven!!! She looks like a prissy poodle I wanted her to keep her teddy bear look she no longer has that! I will never bring her back here. Not only did they cut her facial hair they also cut her complete coat! This was COMPLETLY unnecessary. The excuse we were given was she had a too many knots this is untrue as we brush her daily. They should have given us a call if they were going to do something we specifically told them not to. This is my baby! I went back to get a refund and only got back 11 dollars even though they promote a «garantee your happy or it’s free». The manager said she could only give me a refund of 11 dollars. If you want your dog shaven go here if u want her groomed go somewhere else!

Took my Iggy here to get groomed today.
The girls made him look and smell awesome!
Quite busy on Saturdays, hopefully they’ll expand
the grooming salon.
All in all my baby Loves going here.
The Doggie Daycamp and Pet Hotel are the best!
Uncle Joe at the camp treats all of the dogs like they are his own! My dog gets very excited when we pull into the parking lot.
This place is great!

If i could give them no stars i would. take the time and go to the store in yonkers. you will see what actual customer service is. these guys literally fight you every step of the way just because they can. they must hate their jobs SO MUCH that they develop a sadistic view of what customer service should be. i´ve given them too many chances, and each one makes me never want to go back. HORRIBLE.

I’m here at least once a week because its location is very convenient for me. I have always found the staff to be courteous and helpful and the store clean. I currently have my new puppy enrolled in classes and I’m happy with the trainer. She is very knowledgeable

This is the worst PetSmart to go to. The first time we went with our puppy majority of all the collars and leashes were on recall. When I asked the salesmen why they were all on recall he couldn’t give me a straight answer. He told us he didn’t recommend getting our puppy a leash either! How are we supposed to walk our dog without a leash? He was extremely pushy on certain items even after we told him we weren’t interested. The second time we went we came in to get her a harness for walking. A different sales person helped us and he couldn’t answer any of our questions. And didn’t even fit her for the correct size. We left and went somewhere’s else. By far the worst experience, we always give places two try’s because people can always have an off day but we will never go back to this PetSmart for our dog ever again.

I give this store 5 stars. The staff was so helpful. I took the manager aside and thanked her for having such a great store. If I could I would adopt one of the cats in their adoption center but I already have two! Please adopt here if you are Looking for a pet!!! I loved that one of the employees was taking care of the pets up for adoption! She was giving them a little kiss before she would move them to clean the cage. The folks here love animals and it’s just awesome. Highly recommended. Great customer service.

Good sales on tanks and helpful staff. They staff kind of contradicted themselves on the maintenance of the fish but still tried to help as much as possible.

I took my dog to get groomed at the Pelham Manor location a few times. For the price, I feel it’s an exceptional value in comparison to other pet groomers in my area. I will only allow the manager to groom my dog though. I am very pleased with her skills and the care she provides my pet.