Enterprise Rent-A-Car

EXCELLENT customer service!
We had Jessica help us out with the rental process. She was courteous and very professional. I’m thankful she was also patient with me and my million and one questions. Having never rented a car and being in this situation. *Rental is due to an accident I was involved in– where I was rear ended BADLY. so now I must wait; who knows how many weeks for my car to be fixed. Anyway, after a few rough days Jessica helped put a smile on my face and start a better day. Thank you Jessica !!!
Sad to say, but great customer service is hard to find these days.

I am so happy with Enterprise Rent-​A-​Car, I was in a rush, as usal, and from door to driving away LESS than 4 mins. True. Opened the door, Drew Greeted me, got a large car, 4kids, and walked me out, done. My girlfriend couldn’t believe it either. And nice, precise, Perfect!

This rental started out great… until the drop off. When I picked the car up on ¹⁰⁄₁₀ I was suppose to have my car at 12pm but didn’t get it till 4:30pm, that should’ve been my sign of thing to come. When we drop the car off they hand you a receipt then rush you out. Looking at the receipt they charged us $ 80 for insurance that we declined. I called and got the assistant manager Steven, who at pick up was friendly and accommodating in calling my insurance company to get my policy verified before I got the rental… he now changed into a very rude dismissive ass. I had to call corporate to complain because he would not get his manager. The accounting department helped me, because I waited all day for the area manager to call me and she never responded. I understand er are busy but these people were just rude. They need to get rid of Steven they are scamming people with insurance charges that they decline many times. I gave them 2 stars because corporate office help. This location or better yet Steven gets a 0!

Great locale in Pembroke Pines which makes it relatively close to home when I need to rent a vehicle. They do however have limited selection because it is a small Enterprise. If you want something special, try to order it a week ahead of time to make sure that it gets delivered for you. Was super packed on Saturday when I returned the car so try to get there on week days, it was empty when I picked up the car. Much nicer service than those rental spots near airports…

I had to rent a car this weekend because my car was in the mechanic shop. This location was incredibly busy on this saturday. The manager a red headed lady was incredibly courteous, I could not believe how excellent her customer service was. She made everyone feel comfortable even though everyone was annoyed because she was the only one working there for a short while with a line of people seeking service. I had to return a car within like 5 minutes because I am a wide shouldered dude and this vehicle was just agitating my shoulder, and went with me to try what ever she had available to see which was more comfortable, while even giving me a marginal raise in price for the SUV I took.