Firestone Complete Auto Care

I just left this Firestone location and I had the same experience as Carla G’s review. I came in to have a screw removed and my tire patched. The lady service advisor told me that my tire was old and worn out and pointed to the zig zag tire threads on the sides and top of the tire and told me that these were all cracks in the tire and that she would not fix it and that I needed new tires. I told her that that was the design of the tires and that they were not cracks she still disagreed. I told here that I had been coming here for 30 years and that she just lost a customer. That didn’t seem to bother her she just walked away. I then proceeded to the Good Year store down the street, they removed the tire pulled out the screw checked it for leaks and said that the screw did not puncture the tire. They also did not charge me anything and said there was nothing wrong with my tire. Will never go back to this Firestone store.

This retailer consistently tries to sell you parts and services that are totally not necessary. I went in to have my valve cover gasket changed. They told me the valve cover was cracked and it needed to be replaced. They could not find a suitable replacement and eventually told me they could not fix my car. I took it somewhere else, the valve cover was removed and checked for cracks and there were NONE. They replaced the gasket and tightened up the A/​C belt that Firestone told me was covered with oil and needed replacing (which it was not and did not) for half of what Firestone was going to charge me. This is not the first time they sold me unnecessary parts and services. Buyer be very aware!

That this establishment even has a two star rating is actually surprising. This time I’ll actually share my experience. Last time I let it slide. Just know this — your time is of ABSOLUTELY no concern to them. 10:30 appointment and the smart-​ass receptionist had nerve to tell me I was five minutes late, after which time they proceeded to take two and a half hours to change two front tires… that I actually provided. Worse, they tried to explain it away by making it seem like my car was some sort of an exotic that required extra time. Try that on someone stupid like you, honey. No, taking 120 minutes to even start working on the car is the reason why it took 2:30 of my day. Avoid this place like the plague!

After a hideous experience at the one in Miami Lakes, I thought I would give Firestone another try! I have been a loyal customer of FS and just moved here from CA and needed 4 tires for my car!
So I shopped around and the least expensive rate I received was from FS! They were able to successfully assist me with impeccable service and a great product!
Clarence was the best and I will loyally use the store as a go-​to from now on!
With this said, AVOID the Firestone in Miami Lakes and come to this one!

And two THUMBS UP! Charlette was incredibly helpful and very professional. My car serviced in the amount of time she estimated for me and was even driven home and picked up after my car was ready… thank you Charlette and the mechanic (sorry failed to ask for his name) who worked on my car. Very happy customer.

They gave me a tire quote and I decided to buy the tires. After the tires were put on, they added a bogus supply charge to the bill. If I knew they were going to add hidden fees I would have gone somewhere else to buy the tires.
Their machine was showing that I needed a $ 90 wheel alignment after I have just had one 6 months prior with no signs of uneven wear to the tires.
The new tires are great but the shoddy business practice will make me never go back.
I am going to tell everyone I know, how much of a scam this place is.

TWICE… TWICE!
Purchased the lifetine alignment and both times that I have gone to this location to get it aligned they give an excuse. The first time. Suggested to leave the car as there was a 2 hour wait and they would call me when it was ready. After 6 hours I call them and they said a car broke down in their alignment ramp and are waiting on a part to be able to fix and move the car. No alignment was done.
Second time was today. Same thing, was told to leave the car, 2 hour wait and they would call me when ready. After almost 7 hours, I call them for status. Was left on hold for 15 mins. Guy gets back on the phone says the tie rod doesn’t move. They tried to remove or adjust tie rod but it didn’t move anything on alignment sensors. Says they’ll need to replace them in order to do alignment. Asked what side, and after slight pause he replied both. I asked ‚“so nothing has been done?” He said no.
What is the point of lifetime alignment if they’re never going to do it.

Possibly the worst Firestone I’ve ever been to the staff is extremely rude and prepare to get lied at they completely lie to u don’t go here

I came into Firestone Friday afternoon with two bad tires… I didn’t have to wait to long to be attended surprisingly considering the time I came in. The staff at the front desk was very knowledgeable and very helpful. I was given the option to leave the car over night or just wait a little while since I also needed an oil change. I left the car overnight, not wanting to wait on a Friday night. The car was ready first thing in the morning.
This will now be my go to place for all my car needs. Very convenient service and very helpful beginning to end.
Thank you Firestone!

I left immediately. I had a nail in my tire and simply wanted it patched. The service person looked at it and said «the tire is old and completely worn out. You need new tires.» My tires are about a year old and clearly not worn out. Just another auto shop trying to make some extra $

I would suggest you read this review in its entirety before considering visiting this Firestone establishment as it will save you HUNDREDS of dollars and hours of hassle.
In August of last year, I went to this Firestone location with a coupon for an oil change. The sales associate comes out and tells me that I need to have my battery changed. I knew this was true because I had the battery for about 4 years and occasionally (but not often) my car would sound like it would not start. So I purchased an INTERSTATE battery for my Honda and that was that. I figured the battery I had could probably last at least a few more months, but I wanted to change the battery then so as to not chance getting stuck in the middle of nowhere.
Just this week, I was rushing out of my office on my way to a meeting and I get into my car and lo and behold it does not start. I thought to myself that this can’t possibly be the battery because I replaced it LESS THAN ONE YEAR ago. I end up missing my meeting and having my car towed to the nearest mechanic shop (thank goodness for AAA!). The mechanic tells me that my battery and alternator needed to be replaced. According to this particular mechanic, the battery was running on dead which ended up draining the alternator. I thought to myself, the battery? No way! I just had that replaced less than a year ago. This guy is trying to hustle me. So, the mechanic takes me out to my car, pulls out the battery and what do I find. A HONDA battery. I purchased an INTERSTATE battery at Firestone in August of 2012, which means that the battery I PAID $ 130 for was never installed. From my research, alternators for Honda and Toyota vehicles can last anywhere between 100,000 and 200,000 miles, which is further evidence that the mechanic I went to most recently was telling the truth because my car has less than 100,000 miles on it.
Additional research proved that an alternator can be ruined by a bad battery. «A completely dead battery can blow the alternator diodes, at least in older systems. In any case, the alternator is not generally designed to charge a battery from scratch, but just to keep it charged during normal use.»
When I called this Firestone and asked to speak with the manager, the guy I spoke to got extremely defensive (without even knowing my reason for calling) and demanded to know what I needed from the manager. The person that spoke on the phone told me that he was in fact the manager and that it was almost 6:00 and he was getting ready to leave. ‘What do you want, what do you want!” he yelled into the phone. Finally, I just hung up and decided to visit the store the next day. The manager refunded me for my purchase with almost no hesitation. It’s like he did not even seem to care the trouble he caused me. He responded with, «Well, it happens. Sometimes the mechanics get busy.» Yea, busy doing other things aside from their job! His lack of concern proves to me that this has probably happened on more than one occasion. Firestone did not refund the alternator.
All in all, my experience here was HORRENDOUS and has convinced me that paying the extra money to take your car to the dealership is probably worth it. Not only was the actual mechanical service LOUSY AND NON-​EXISTENT, but the customer service was equally as bad. Please do yourself a favor and DO NOT VISIT THIS ESTABLISHMENT. If my car stalled out directly in front of this Firestone, I would have it towed elsewhere, despite the costs. Having to shell out $ 632 at the drop of a hat is not exactly something that I had budgeted for this month. So thank you Firestone, thank you for absolutely nothing.
I genuinely hope that this dissuades anyone who reads this from taking their car to this establishment. It is an absolute disgrace that these scam artists are in business. So seriously, save yourself some dough and get your car fixed elsewhere. From reading nationwide reviews on Firestone, this seems to be a common practice. As a general rule, I would probably avoid them entirely.

If I had to sum up this business in three words or less, here are the three I would use:
Worst. Service. Ever.
Time in: 1.30pm
Time out: 6.30pm
After using the routine «It’ll only be one hour to start working on your car» to trap me, I decided this would be fairly quick. Wrong. I waited TWO. Not because they were particularly busy. Oh no. They took their sweet time. Roll this over there. Grab a drink. Chit chat over the toolbox. Grab another drink. You get the idea.
It then took three hours to get the brakes replaced. Ok, fine, two. I’ll cut them a little slack for having to wait for the parts. Nevertheless, this was an awful experience altogether.
Never going there again. I suggest you not to go there, either.