Lowe’s Home Improvement

I like keeping my place clean and my ride as well, but when it comes to yard work, it’s not exactly my favorite chore to do; especially when the weather is humid. There are bushes growing wild all over the fence in the backyard. So wild, some unwanted critters could make a home in it. The last time I cleared those bushes, I used a machete which caused my arms to be in pain for three days.
Since I was in the area, I went inside Lowe’s to purchase a pruning tool. Store is similar to Home Depot, but in my opinion, a bit better. After finding the pruning tool I wanted at a reasonable price, I walked around the store and amused my eyes on the following merchandise:
Appliances
Hardware
Doors & windows
Home décor
Lawn/​garden
Paint
Lighting
Electrical & plumbing
Lumber…etc.
I’m not much of a do-​it-​yourself kind of person, but there are times where I’m willing to learn.

Worst management ever! Stood in line for 20+ mins. to return a pack of light bulbs. There was a line of 6 – 7 people behind me. Only one cashier was doing returns, because for some reason a customer ahead of me somehow required 3 people to help her… including an assistant manager. Actually one person was looking something up, and the other two were kind of just standing there. Yet neither of them thought they could take a customer, even though they saw the line backing up. Furthermore, they have up a sign that says if there are three or more people in line, they will open another register, but obviously what is written on that sign is not put into practice.
It was finally my turn, and my long wait was soon ending… or so I thought. Next thing you know a customer from in the store cut in front of me and wanted the cashier to ring up a gift card. I voiced my disapproval, and told him there was a line, and he could not just cut in. I also mentioned this was the return dept, and he should go to the registers. he didn’t want to do that, because the lines up there were even longer. The cashier just looked at me, and ushered the guy over anyhow and began to ring his gift card. I hit the ceiling, and got very upset. I walked up to the other cashier and demanded to speak to a manager. One of the three people helping the other customer (his name was «Angel») walked over, and told me he was an assistant manager. I told him he needed to do something about the problem, because I had been waiting, and even after the cashier was made aware this guy had cut in front to buy the gift card, she still ignored me and rang him up. He asked, «What would you like me to do?» I said, «Ring me up, since it was my turn, since she isn’t!» He replied, «She will help you next.» By this time, I was steaming mad. I told him I realized she would help me AFTER, but she should never have let him cut in front. He again asked, «What would you like me to do?» I told him I didn’t know why it took three people to help one customer for the past 30 mins or so, and one of them should ring me up instead of standing around. At that point, the customer who had the three people helping her chimed in, and started talking down to me… telling me how her father had died, and she needed their help. I told her I didn’t care if the entire staff wanted to help her, but they at least needed to have people to help the other customers too. I then told «Angel» I wanted to speak to the store manager or «Jose», whose name was on the board as the manager on duty. «Angel» just stood then and ignored me, and I told him he was useless as a manager not to have stepped in and corrected the situation. By that time the cashier got done with the customer that cut in front of me. I went over to her, she did my return in less than a minute, and then handed me a receipt in the air… not even on the counter. I asked, «What would you lime me to do with this? Sign it?» She handed me a Bic pen at that point with the top on it, and didn’t even say a word. I told her she had the worst customer service, took the cap off the pen, signed and went to walk away. She said…“My cap for the pen!” All of a sudden she could talk. I had forgotten I had the cap in my hand, because I had never before had a cashier hand me a pen with a cap. I tossed it behind me onto the counter, as I walked away. I later heard she told the manager I threw it at her face, which was a total lie. I wasn’t even looking at her, when I threw it on the counter.
I went straight to the front by the cashiers, and told the cashier to call the manager of the store to the front. She called someone, and told me he was eating lunch, if she could help me. No the «grieving customer» from the return dept, who was holding up the line, decides to come up to the cash registers and put in her two cents. I told her to stay out of it, since she had nothing to do with what had happened to me. She starts up again about her deceased father, and how she was going to pray for me. By this time, everyone in the front of the store had a ring side seat to us mincing words. If the store manager had just come out and dealt with the issue, it could have been handled better. However the apple doesn’t fall far from the tree… his avoidance of the problem showed me the store manager was as complacent as the other guy, who said he was the assistant manager. I have run businesses most of my life, and would never try to get out of a customer problem, by saying I was at lunch or making excuses, when I was in the building and could address the problem head on. It just shows that Lowes does not care about customer service, and they don’t hold their manager to any customer service standards. No wonder their sales are way beneath those of Home Depot. They are definitely a sub-​par company. The cashier, «Roshnell», should be reprimanded as well as «Jose» for not being a manager and just standing there like a lump.

I love my local lowes! The staff here is always helpful they greet you and this place is always clean! Came today for a new lightweight vacuum. Hubby didn’t want to buy me a dyson, but got me the shark instead. Let’s see how it goes!
On previous purchases I’ve bought my paint here, love the quality and colors of the selections. Bought my plants here they last longer than Home Depot plants but regardless I still kill those poor plants.
Their prices are a bit higher than Home Depot but quality lowes has it!

Went on Friday night to get wood moldings and supplies so we could start our home improvement project early Saturday morning. Their employee presence was non-​existent!
Garden center was empty, registers were closed so we basically had to check the Propane cages ourselves to see if there was one unlocked so we could exchange our empty tank for a full one.
Counter in the Hardware Dept to make keys was unattended. Lady at Customer Service Desk (12 feet away) saw us did nothing. A young man, employee walked by, said Hello, but kept walking. Didn’t ask if we needed help nor offered to call someone for us. I finally walked over to customer service lady and asked her to call someone. Older gentleman quickly arrived.
We then headed to the registers to pay… Correction ONE register. Only one register was open with 6 people in line. Cashier then gave us a hard time about an employee not assisting us with the Propane Tank exchange and if it was actually an «exchange». I told her if the store had more employees on the clock and someone working the garden center it wouldn’t been an issue.
Hire more employees! It shouldn’t be the customers problem to flag down an employee for 15 mins to get a Propane tank exchanged. Also, checking out thru the garden center would be a great option like we can do at HD!

This is my new go to home improvement store. They have had everything I need as I just bought a home in November of 2014. Jose the manager (I believe) gave great advice on tack strip installation which worked like a charm and saved me countless hours. They are pleasant and very friendly to me considering I’m a very challenging customer. Only reason I gave 4 stars is I believe that I have seen greater selection at other (HD) stores. But the service is so GREAT I’m going to keep this as my go to store. Keep up the GREAT work.

This Location in particular is extremely clean. The staff is beyond helpful… No matter what department your in, they are willing to help you with all your needs!
We just moved into the area so I am there at least 3 times a week! Love this location.

Went here today with my husband. He wanted to buy a fan. We usually frequent Home Depot, and a friend of his recommended Lowes. Since we were in the area, we stopped by. Not familiar where things were, we asked an employee if they sold a Lasko fan and explained what type? «No we don’t sell that type of fan.» My husband explained to him the type of fan he wanted. The employee said «I’ve worked here 11 years, we don’t have that type of fan.» OK my husband said where are your fans? Over there on aisle 1. So we went to aisle 1. No fan. Finally in aisle 22 were the fans. But not the one he wanted. So we walked around a bit and kept asking employees questions, do you sell other fans? Where’s this, where’s that. Every employee was very short, not helpful, no sense of urgency. We walked around for half an hour passed the same employees, no one asked if they could help us. Are we lost? Did we need help with anything? When we really did! I went online and found the fan he wanted, aisle 22 bay 17. Finally, a young kid over in appliances pointed us in the right direction. Even went on his phone, looked up the model number to make sure it was in stock. He had sense of urgency, he had answers, he was concerned, and nailed customer service! Well over in aisle 22 bay 17. No Lasko high velocity fan. Looked up and found the boxes. Being they were too high we asked an employee if he could get us a lift to get it down. Very rude, abrupt, seemed extremely annoyed that we would ask. Finally, we got the fan. Only to have the cashier become annoyed we were even in her lane! I just don’t get it. Customer service is what keeps companies in business. It only takes a few seconds to ask a customer if they need something, what are they looking for, and product knowledge is a must!!! Today was my first and last time ever stepping foot in a Lowes. Thanks but no thanks. I’ll stick with Home Depot.

As a store they have most of what someone would need from a hardware store, but they have a serious mold issue. This is the only building I’ve been in that made me and my sister sick. I’m well aware that mold is a common thing here in south Florida but this building is horrible. I wouldn’t be surprised if employees have gotten sick here.

I was pleasantly surprised by this store. I came in to buy a firepit (which I found with the help of their great website) and this store was sparkling clean, extremely well organized and fully stocked. The staff was extremely polite and helpful. They loaded said firepit into my car and couldn’t have been more friendly. The selection of home improvement products was vast. The outdoor nursery was HUGE and had lots of lush plants, trees, and flowers. Low prices (lots of sale items) were all over the store. They also have free WiFi. I don’t think I’ll be returning to Home Depot anytime soon!

Just cannot compete with Home Depot, customer service is good, but they are shorthanded with worker, unprofessional worker, I say that because they don’t event know what they are talking about when you ask them for help. I hate when they say you need help and then they told you” we don’t have it, what ever out here is here, but when they left, you found the stuff you need it right there”. If you don’t know it, just say you don’t know, do not waste my time. For basic home improvements, they can help, once you ask them about some commercial grade questions they are clueless. And most of all their prices is a little bit higher than Home Depot.

This lowes is like any typical lowes. It’s sort of difficult to get to unless you know the back roads around the complex and Pines pretty well.
The selection here is always good and can’t beat their plant life for a year guarantee. It’s quick and painless to pay at this lowes too. If it were closer to me, I think I would go to this store instead of HD.

Not only was this the only Lowe’s out of the 3 I stopped at on this day which had all the items I was shopping for in stock, but their customer service was great as well.
I was looking for a specific bathroom vanity top that only Lowe’s carries. I checked their website and it showed that the store in Hialeah had them in stock. Great! I drove to Hialeah, only to find that both the ones they had in stock were damaged in shipping and were shattered.
I checked their website and found that next closest Lowe’s was in N. W Miami. Great, I headed off to that store. None in stock. Finally I came to this store and they had 2 remaining in stock, I opened the box and saw that it wasn’t damaged, they had the other items I wanted in stock as well so I had success at last.
Beyond that, I found the employees here to be helpful and kind. The woman who rang up my purchases noticed I had a cut on one of my fingers from the work I’d done earlier that day removing my old vanity and countertop and asked if I wanted a Bandaid. When I got to the parking lot, an employee happened to see that I was loading the vanity top into the back of my vehicle and without my asking, he ran over to me to offer assitance (I’d already loaded it by then, but his gesture was appreciated). Great customer service! Just too bad this Lowe’s is such a haul for me to get to. I wish this city had as many Lowe’s and that they were as convenient to get to as Home Depot stores are!

Great for all your home improvement needs. It even has stuff for gardening. My husband and I are always shopping here, and when we’re working on the home we’ve come here up to three times a day sometimes. Very handy, and very convenient and close to home.

Don’t let the pretty blue sign fool you. Lowe’s has got nothing on Home D! We’ve come here several times and many of those times we have left empty handed because they did not carry or did not have in stock what we needed. On the rare chance that we did purchase something, the wait to check out was so long. Worth the drive to Home Depot.

this is a cleaner nicer version of the other big box store they compete against! they have a less expensive low v.o.c. paint that is really good! they also have better quality proudcts then the store with the orange logo! employees also seem a lot happier and on a whole are much better then the orange logo store!

Good store. Friendly people more than willing to help you with your home improvement needs.

Lowes, Lowes, why are there so many more big box orange stores in South Florida. I prefer shopping at Lowes, just wish there were more available in the area. Walked over to the appliances, they had a great Labor Day Sale going on. A very nice young guy was helping another customer and told us he would be with us shortly.
A few minutes later he came over to help us and he was knowledgeable, gave great service and helped us to make a much better informed decision on our purchase. Without even asking he told us about all the specials going on and special promotions with the extra 10% off coupon when you move, you get it in the mail.
After searching and searching we feel Lowes has the very best prices with the best selection of quality products. Nice big store with very good service and great selection.

Good bright clean store. Parking lot and entrance from pines blvd is awkward. Helpful staff, selection is not as broad as Home Depot but thats standard for Lowe’s its compensated by typically better higher quality products.