Last update, and unfortunately nothing positive to say. I wrote MasterCuts a message via their website that I had been offered a refund from them(in writing, I have the email stating this) and that I was not interested in the salon credit they had mailed me. I did not hear back. Since they would not do the right thing, I contacted American Express and they removed the charge for me. It wasn’t about the money. It was less than $ 20 and they should honor their promises. MasterCuts /Regis Salons is not a reputable company. Stay away!
Jamie S.
Évaluation du lieu : 4 Hollywood, FL
MoI had daisy as a stylist. She introduced me to herself,(she spoke English and Spanish. I only speak English. I explained I had a picture of what I wanted. She told me how much it would be to cut and blow dry, I told her money want an issue. I wanted bangs and I just got my hair trimmed less than a month ago. Off to get shampooed & conditioned; She listened. As i showed her the picture, and she proceeded to work. As she showed me what .5 in was and what 1 inch was… She cut a lock and asked if it was okay, indeed it was. I kept the picture on my phone & also I made sure we were on the same page. Then a manager or someone was walking around giving samples of coffee or espresso. I tried it & daisy told me to relax and enjoy this fingertip coffee. So I did. Daisy did a great job styling it and cutting it. I am quite surprised it was so much $$, but I’ll get trims there from now on. :)
Jessilyn V.
Évaluation du lieu : 1 Miramar, FL
Run! Don’t trust your hair in the hands of someone working here. At least not at this location. Walked in with my boyfriend and the only lady working was washing her hair and asked us to wait. Once we explained what my boyfriend wanted, she didn’t not try to understand just«ok, ok, uh huh, oh ok» and rushing. At the end, she did whatever she wanted with no clue that is was far from what was asked of her. She was completely oblivious. She also doesn’t know how to work the register as that also took 10 minutes or so. Unfortunately, didn’t catch her name. But, she’s working right now. Tuesday morning. The worst! Waste of money!