Starbucks

I hate to be that person who uses one situation to determine if I will go somewhere again, but tonight solidified that I will NOT be going to this Starbucks location again. I understand the location closes at 10, however the last time I was in late I was informed that they stop serving at 10:10. I pulled in a couple minutes before 10 to have the employee lock the door as I was walking up to it, and proceed to ignore as I knocked. There were at least 2 people working the closing shift, and I find it hard to believe that making one more drink would make their nights that much tougher. If it weren’t for me just having this conversation in the same branch last week, I probably wouldn’t be as upset… however I was specifically told that the ownership does not allow them to close early.

Solid Starbucks location with friendly staff and efficient. Can get very busy on weekends and when kids are out of school. Not that relaxing re: comfy chairs, but adequate tables for actual work to get done.

I usually don’t go to Starbucks but today I stopped at the Penfield location. The line was pretty long but moved at a good pace. They had 2 cashiers who greeted customers in a friendly manner and were very efficient. Another staff prepped food and quickly jumped in to help with drinks as soon as she could. The barista, David, paid special attention to his customers, going above and beyond to say hello to them by name (obvious repeat customers), send them on their way with a kind word, and in one instance taking the time to let a customer, who appeared to be in a hurry, know where his order was in the line up. All the while, David, interacted in a positive and cheerful manner with his coworkers, keeping the mood light and everyone working together as a team.

Friendly and efficient staff served up my order super quick and most importantly accurately all while managing the other customers.
This location has lots of seating and a decent amount of parking and when I have been here it has always been neat and clean inside.

stay away from this please… drinks are made wrong no flavor at all plain when asked to remake drink thr fat lady that works in the am shift grts angry at you
if you come afternoons the own is there with her kids and they run around the place like a playground
thr owner doesent help if there is a line she will look at you and walk away
i would never come back here i will stick to my monre ave pitt location

should’ve trusted my instincts and avoided this place. everytime i go it’s a disappointment. extremely slow staff & they always manage to make my drink wrong.

This is one of my favorite Rochester locations. Friendly service, short lines, happy people.

Stopped in for a little treat — the seasonal eggnog chai latte. Ordered two talls — got charged for grande x2 but didn’t realize it until they were served. I told the barista they were the wrong size (too many calories) but he said, well that’s what you got charged for, sorry. (Blame it on using the ap and not real money). Neither were hot, but the place was busy with all the teens who just got gift cards for the holidays — never seen so many double chocolate fraps made at once. We did find a seat and tried to enjoy the moment. The place was only getting busier and louder so we decided to leave. It was getting to be about 4:00 which means sunset around here. As we stepped outside the sidewalk was in the dark and getting icy, so I went back to tell someone inside. The response was — ya, that happens when it gets wet. Really? I know this is winter, but a little de-​icer might be a better solution. Of course, if I fell I might get a latte a day for life. I miss the lack of SB’s since I moved back here. And I really miss the lack of drive-​thru ones. But if this is the best– maybe next time I’ll try the Dunken Doughnuts right next door. … And that’s a shame being a gold star member

Yes, this is a Starbucks… Love them or hate them there is a time and place for them. Penfield Bux gets my coveted fifth star not because they have anything different than the other Starbucks but because of the service. Whether I’m popping in for a single Americano, or ordering a bunch to take to work they are fast and friendly. I always worry about holding up the line. They make me feel valued while also starting making drinks for those in the queue.
Chains rarely get five stars in my book. Customer service is the key and these guys get it. I hope they always do.

It’s a pretty standard Starbucks as far as the set-​up goes. No drive-​thru, some outside seating, but not the greatest set-​up for it. The indoor seating area is very nice and open, and not crowded by the merchandise shelves. The service here has always been very good, though I am a boring coffee drinker — just a black venti dark roast for me, thanks. From what I have seen, the baristas make the specialty coffees quickly, no one is left waiting for very long. The employees keep the line moving along nicely (when there is a line). The employees here have always been very friendly, without fail.

Awesome staff and the beverage quality is the best in Rochester!

I recently started fequenting this Starbucks when I had to travel out to Penfield daily. I have been to several Starbucks in the Rochester area since living here and this one is by far the best.
There is a lot of seating, including leather chairs and tables with chairs for 2 – 4 people. The sitting area is divided from the ordering area by a half wall, which makes the seating area nicer. Compared to other Starbucks it appeared that there was more seating available. Additionally there is only a small area where there are items (cups, tea, etc) to purchase, compared to some stores where it overruns into the seating area.
The staff are very friendly and try to keep the line moving, especially during the busy AM time. I don’t think I have ever been there and not been greeted with a smile and nice small talk. Overall very efficent and friendly staff!
There is a lot of parking, but no outdoor seating. Honestly I don’t see any area where they could possibly have outdoor seating, but it would be nice. In the end I would (and do) sometimes travel out of my way to get my coffee here. I would highly recommend if you are passing through to give it a shot!