Buca di Beppo Italian Restaurant

it’s decent. don’t expect anything amazing: it’s pasta. :P

The wait to be seated at Cheesecake Factory was over an hour, so we walked across the parking lot and were seated immediately. Like other reviewers, the food was really good and lots of it, the service was mediocre, slow and didn’t bring bread for a while and water glasses ended up drained, etc. But we enjoyed it very much anyway because we weren’t in a hurry. Good food and no wait for a party of 8.

Sadly I will never step into this Bucca ever again. The wait for over 15 mins to be seated near numerous empty tables. We ordered two dishes one being a pasta the other meatballs and we got like a tiny portion of the meatballs bc they ran out! Also out of our favorite dessert! Not to mention our server never once asked if we wanted bread with our food! Pathetic

My sister was visiting and we were attending a graduation for my best friends son. We decided to do Buca for lunch beforehand. We arrived at 1245 since we were meeting people nearby at 215.
When we came in, we stood in the lobby for a good 5 – 7 minutes before I finally walked all around downstairs and into the kitchen and had to find someone. She was very flustered and rushed around while telling us how busy they have been all day. Remember– I just walked through the whole place to find an employee (the bar was even un-​manned) — there was exactly 1 table of customers downstairs. not SO busy. Finally got seated by Theresa– upstairs in her section. There was another 1 occupies table upstairs that did not even have drink orders taken yet. It took Theresa 3 trips to our table before she asked for our drink orders.
Gave us menus and told us she was going to take the other tables drink order then would come back for ours. She took their order and returned with bread for us. Told us she had to go find out for another table if they have lasagna and then she would come back for drink order.
Third trip– finally took drink order. This service continued as she made several useless trips to our table and did nothing. once our food finally arrived, we all commented about how bland it was. No flavor at all– and we had 4 different entrees.
At this point– we really needed to hurry as it was almost 2pm already, so we told her again that we were in a hurry to get to graduation. She asked about the check splitting and wrote it down. We also asked for boxes. She left and came back 5 minutes later with no checks, but wanted to confirm the split. She was incorrect and we explained it again. then she said she was still looking for boxes. One person sent her card with and said– «I’m in a hurry– I’m just paying for mine». She left again– came back and had ran my friends card for 2 other peoples meals completely and the other check she got was wrong. She brought boxes by this time and started to pack up our food. we had to tell her to please just handle the checks, we can pack our own food. This is when it all changed. Theresa then got upset at US because we told her what she had done. Her face went stone cold and her tone was condescending. She stated it was OUR FAULT for not telling her it was separate checks. Again– we told her twice and she wrote it down.
We ended up paying all kinds of weird, were late to graduation and had a terrible meal. Never will return.

Sorry to say last night’s dinner was not very good. Disappointed they were not busy, dinners came to table lukewarm, had to remind waitress about coffee received our dinner the same time another table received theirs and they were seated 15 to 20 minutes after we placed our order

Don’t pay via credit card… Server stole our card number and started purchasing face cream from Nerium International after we ate at this restaurant. Having to cancel our credit card kind of ruined the meal. The day before Mother’s Day, no less! Somebody’s Mom did a really bad job of raising a decent human being.

Very disappointed! We have been to this restaurant in San Diego in March for the first time ever and their service was excellent and food was amazing! We found out there was a few locations in Phoenix and decided we’d take to two hour trip down to Phoenix from Tucson, AZ with another couple so we could celebrate my husband and I wedding anniversary. When we arrived there was not a long wait, about 15 mins. But we noticed it must be prom night cause there was a lot of teenagers dressed up, coming in and be seated. When we were seated, we were sat next to a big table full the prom crowd, which bacame pretty loud, which i totally understand they’re young and having fun, so i didn’t let that get to me. However it took a while for our server to arrive, he took our order then disappeared for a very long time, he only refilled our glasses once from what i remembered and our food took forever to get to the table, which our waiter was not the one who brought it to our table, who knows where he was at. We had to tell the guy who did bring our food that we didn’t even get our bread that we ordered to come out with our meal, he said he’d tell our waiter. We were hungry so we decided we weren’t going to wait for the bread to eat. Our waiter came about 20 mins later with the bread in his hand, and it looked under toasted and just tossed in the basket, mind you by that time were were pretty much done eating. My husband at this point as well as our friends that were with us became very upset with the service and quality the food came out and of course the timing. We had to call manager over to explain what was going on and he didn’t even correct the situation nor at least comp something! Geez I’ve never had such a horrible experience, especially on my anniversary. very disappointed, wish we would of chose another restaurant with better service. My husband said it ruined the night and his mood, especially to have to pay a good amount for the bill. I wish the experience was the same as in San Diego. I hope someone get’s with the customer service at this location. Too bad we had this experience, otherwise we would definitely make future trips from Tucson to have dinner for our special occasions. I wouldn’t recommend this location. I also understand it was a busy night because of prom, but it’s still no excuse for poor poor service.

Excellent food. Family style with large portions, especially on the pasta. Prices are good, average for Italian food. Not five stars because service wasn’t great but we will definitely be back!

We came with our friends to celebrate their anniversary. We were seated really quick but our waiter was sorry. We sat at the take for an hour before being served. When we asked for the manager all he said was «we failed you tonight» this was the worst service we have had at any restaurant. If you ever come here and have jacob as a waiter please ask for another one he SUCKED

Stuffy, old and out dated décor. Capet needs updating as there was a musty smell about the place. The food was below average as the fettuccine Alfredo was over cooked which made the pasta gummy and the sauce was far from smooth. The chicken Parmesan was burnt on the edges and the sauce was not flavorful. Went here to use a Groupon, but, we will not go back. Babbo’s has much better Italian food.

Im not from around the area and it was my first time there yesterday and I loved it !
The customer service was excellent !
The food was delicious, the music was my favorite, such a perfect place for a romantic, Italian dinner .
I plan on coming back here again on my next visit to Arizona.

Food was delicious but we have never had such horrible service! Waitress just didn’t care that water need refilled, that she messed up appetizer, that she messed up pasta. When we asked for manager no one brought him. Have never left a zero tip for over $ 200 but today we did.

I’ve only experienced the Buca experience one time years ago, so when it was mentioned as an option I was more than open. We decided to get it to go since we had tons of kids with us.
I just want to start by saying this place lacks the understanding of customer service and I feel it’s been forgotten that these employees wouldn’t be employed if it were not for paying customers, but just an opinion.
We walked in and passed 3 employees, one was even a host! Not ONE word in acknowledgement was spoken to us in the first 4 minutes. Worse, we walked up to the «to go» window and someone was actually standing there, she looks up and walks away. FINALLY, Jacqueline says hello and begins to help us. We tell her our name, our order and that we have a coupon. She looks at it and first tells us that the coupon can’t be used at that location. We show her on the coupon where it says that location SPECIFICALLY. She then says something along the lines that her manager told her earlier that they can’t use them. I ask why, she says she doesn’t know just that her manager said they can’t. I then ask to speak to her manager, she comes back and says he’s busy right now but he said the coupon can only be used on Easter Sunday. I then show her on the coupon that it says EASTER WEEKEND specifically on the coupon. She then begins to stutter (mind you she’s already given me multiple reasons why it can’t be used). She then goes on to say how again her manager says it cant be used and how SHE has no control over it. I then ask ok «so its just bad marketing then right, since it says easter weekend, only on to go orders and your location» (all requirements we met). She was definitely struggling for words at this point. Then I asked «and your manager is too busy right now to talk to a customer? Its ok, I just want to make sure we are on the same page, that’s all?» She slyly shakes her head in aggreance and then I ask for her managers card. She left to get one is what I assumed but within 15 seconds she returns with her manager, Dereck (I believe he mumbled his name was).
He then apologized and explained how there are so many coupons out there «people are using» that he can’t keep them all straight. Just some advice, as a manager never admit you have no clue what is being used as marketing for your place of business. It makes you look unorganized as a business, with management that isn’t fully informed.
Long and short, 20 min later and an irritated customer later we were able to use the coupon. Thing is it wasn’t even about the coupon honestly we could have cared less about it since it was only a few bucks but the lack of concern, service and hospitality that we received from the get go was what topped off what I will classify as a horrible Buca experience. Doubt I’ll go back and I wouldn’t recommend it either.

Updated 3/12/16…After Management reached out to us we decided to bring guests with us to give this Buca location another try. I am happy to say that Buca redeemed themselves nicely. Our server, Ashley, was spot on. Personality personified with everything we asked for served perfectly! The food was outstanding and our whole dining experience was 100% better than our last Buca fiasco. We’ll go back again soon! Thanks Buca!
Previous review: Not up to par tonight… I’m afraid it was a one star meal. Brought out our pasta dish two minutes after we ordered it… Before the oil for the bread was poured, and before the salad… and more importantly… before our wine was served… and in addition, the wineglass had lipstick stains. When they brought us the same pasta dish they tried to serve from ½ hr previously, it was obviously fluffed up… and cold. Tried to catch the mgr’s eye and that was a no go! The server got a minimal tip, and we won’t be back for a long while. Tried to catch the mgr’s eye and that was a no go! They need to get their act together! Not an auspicious start to our weekend! :-(

Took my best friend here for her birthday and we have been sitting here now for 45 minutes filling up on bread and soda. Worst choice ever

I’ve been here twice. Family sized portioned, but it’s a little pricey. The décor is very amusing, especially the pope head on the 2^nd floor table.
The chicken parm was good. Really weird that they served the tiramisu in a big bowl.
Worth trying out if you haven’t been there.

I was so excited to finally go back to Buca for pizza. However our experience was well below par. The bread was cold and actually wet! The huge disappointment came when the pizza arrived. Toppings were sparse; it was not visually appealing and tasted bland.

It was my first time going to this place and I was pleasantly surprised! From reading previous reviews I was a little nervous since I was planning to throw a surprise dinner party for my boyfriend. Right away, we were greeted and they lead us up stairs to a private room (the Pope room I believe). Since we had a large group we had two servers which was nice! The food was absolutely amazing! Large portions which was fun since we could share our dishes with each other.
Overall, Buca is a great place with delicious food! I would definitely go back again.

Came in post Cardinals game, looking for dessert & we found it! Colossal Brownie Sundae! Perfect on an evening when the temp was still reading 110 degrees at 10 pm! Jarrett was an excellent server even though we were just having dessert.
Very fun restaurant and enjoyable atmosphere.

Great place, highly recommend for either a fun date or for a family gathering. Family size portions. It’s just like a typical Italian dining room themed. Tons of black & white pictures on the wall, ya get a quick tour of their kitchen, it’s tw floors, great wine list… ohhh just go and check it out, you won’t regret it. Enjoy when you do.

Go hungry
Buca di Beppo is an old fashioned Italian style restaurant with a relaxed and homey feel. This was my first visit to this Buca Di Beppo location and I have to admit I was a little disappointed.
On my first visit I decided to take advantage of the take out service rather then eating at the restruant. The small portions at Bucca Di Beppo are enough for at least two people if not three, so be guided accordingly. For large families, the pasta dishes looked like they would feed quite a few people, however, I tend to look for quality, not quantity.
On this visit I ordered the baked rigatoni, chicken Parmesan, mini meatballs, mozzarella garlic bread, and chocolate covered cannolis. The meatballs were delicious, however the rest of the meal was average at best. The bread, pasta, and chicken dishes were soggy and not seasoned very well, maybe it’s something you have to eat at the restaurant. It just wasn’t very good. The Cannolis were okay, nothing special. I guess I was expecting more. It was disappointing at best, especially after spending 72+ dollars.
I might give Bucca Di Beppo another try at some point.

We came here to celebrate my brother and my husband’s birthdays. We will never pick this place again. The service was SO slow and the food was mediocre at best. We only had 1 red crunched pepper between 9 people. The jar was passed back and forth throughout the dinner.
Supremo Italiano — It was only thing good from this dinner but not the BEST pizza (spicy Italian sausage, pepperoni, bell peppers, onions, mozzarella, provolone and meat sauce)
Chicken & Sausage Ziti — This dish was so watered down. Tasteless! HORRIBLE. (chicken breast, mild Italian sausage, red onions, roma tomatoes and spinach in garlic cream sauce)
Linguine Frutti di Mare — This dish was ok. (shrimp, baby clams, mussels and calamari in spicy red clam sauce)
Spaghetti with Meatballs — This was another tasteless dish. The meatballs was horrific. The meat was low grade and after eating it, I lost my appetite. I don’t think it was meat at all. YUCK!
We waited 45 mins for tasteless dishes… And spend a couple hundred of dollars.