El Pollo Loco

I love el pollo loco! I eat it so much yet I still don’t get sick of it. It’s quick and easy and the service at this location is so friendly. I love their loco salad… Chicken avocado burrito and the shrimp tacos… I always order a few churros as well… Best churros I’ve had since Disneyland :)

First time eating at El Pollo Loco and food was ok and line took quite a bit. But shoutout to Luis who was friendly and added some humor to the transaction and welcome me for it being my first time. Had it not been for him, I may not return due to mediocrity. At least it seems like actual food instead of Taco Bell or something comparable.

Greatest place to eat when trying to be healthy but want to have something fast. Very comfortable and clean when eating in the resturant. Everyone who works here is so friendly and makes us feel welcome. My wife and I love coming here. Highly recommend this place especially if you like hormone free great tasting chicken.

The grilled chicken has such delicious flavor. The salads are always fresh, love the 500 calorie option. Wonder why their avocados are always perfectly ripe? Great salsas and the creamy cilantro dressing is YUM. This is the best location in metro PHX in my opinion, the workers are very friendly and welcoming. Fav fast food place

Food is consistently good, large portions, and great salsa bar with guac and 3 kinds of salsa. They always send coupons in the mail for $ 5 specials which are great deals.
It won’t replace a real mexican restaurant, but close enough for fast mexican food.

My mom got horrible food poisoning from their shrimp a couple days ago! She ordered the shrimp bowl and had to wait forever to get her food! Then they tried masking it by adding so much spice she said the shrimp was unusually spicy. Anyway, she hadn’t ate nothing all day & threw up several times along with going to the restroom. I feel so bad for her. Why couldn’t their lazy asses throw away old shrimp? I wish she would of gotten a stool sample and turned them in because this could of gotten someone who’s even older deathly ill. DONT risk eating their shrimp! This place needs to be turned in to the health department!

Waited at the register to place my order for over 5 min. Nobody seemed to care we were there. I have been here multiple times with them all being bad experiences. I won’t be back.

Good chicken, the Avocado dressing is so good on the salad. I only get dark meat and black beans with salad so can’t tell you about the other sides. Flan is great for fast food flan. Never eaten inside. Sign is not on always so I forget it’s open sometimes!

Quick and efficient, but not very friendly. Some of our chicken thighs skin was pulled off. Love their chicken tacos and chicken & shrimp tostadas, but I probably wouldn’t return to this location.

8 piece chicken dinner with 2 sides, 4 tacos, and your choice of deserts for $ 20!!! I can’t cook unless it is on a grill so when it is dinner time and the kids need to eat, this was the spot.
I was just giving it a shot and I was super impressed. The chicken was very good, the beans were fantastic with a smoky taste, and their tacos are so simple but hands down my favorite part.
Thanks for making my life easy El Pollo.

Standard El Pollo Loco fare here — marinated flame-​grilled chicken and all the fixins. The one thing that is notable about this particular location is the friendly service. We come here about once a month or so and the food and service is consistently above par (compared to other El Pollo Loco locations). They are accommodating, efficient and work hard to ensure that the orders are correct. That’s all management and they deserve a nod. If you’re looking for a quick, delicious meal in the area, El Pollo Loco is an easy choice.

I can’t believe all the poor reviews. This is, after all, a fast food restaurant. I have been there 10 or 12 times and the employees have always been friendly. They have a decent selection of sides and the chicken is far better, and healthier, than any of the KFCs or Churches I have tried in the area. Always like picking up a to go order there when the grand kids are in town.

First time eating at El Pollo Loco and I was very pleasantly surprised! I had an avocado chicken quesadilla and it was very good. Drive thru was very fast and employee was very friendly. Will return!

Call Brittany Spears, because I did it again. I went to the chain chicken joint and guess what, they don’t make very good chicken. I justified it with the «on the way home» rationale backed up by the «they aren’t a major chain» basis. Yeah, they may not be McDonald’s but they sure suck like McDonald’s.
It really isn’t too hard to make chicken and I almost dare say hard to screw it up. El Pollo Loco likes to beat those odds apparently. Think thin chicken breasts a little overcooked with loose skin. I guess it beats the alternative of under cooked chicken which would result in an awesome vacation to my lavatory. El Pollo Loco has some pretty good spices to work with and even better equipment by the looks of it. When you walk in you are instantly welcomed by some pretty sweet aromas. Presumably that is where they get you around the outside, the smells. Give your order and take it seat, though. It’s going to be a bumpy ride.
The restaurant was fairly empty so I don’t know why it took so long to get our food. Blame it on the drive through I suppose. Again, the smells are nice when they arrive but the chicken just falls apart after that. In some cases, this is literal. Rubbery skin, mushy chicken, and the flavors just kind of slop around in that mess. The biscuits are dry and pretty flavorless making the highlight a well mixed fountain drink. Yeah, it was pretty bleak.
Never again I say. I drive past this location very often since it is in my vicinity but I don’t even look at it anymore. I feel like it is mocking me because it led me astray. It was the temptation that reminded me of why don’t do the chain thing if at all possible. I would have rather been disappointed by Chick-​fil-​A. At least then I would have had some good chicken out of the deal.

Chicken citrus avocado salad. I did try this salad because I like everything that’s in it. Glad we had coupons. It was ok it just seemed like more lettuce than what the picture looked like. I like really good thick salads so if I am going to pay 8 dollars for one it better be a mega salad. It is El pollo loco so they could have put a bit more chicken on that sucker. Maybe a few more slices of avocado. Well it was tasty though. I really like el pollo loco the chicken is bomb. Wish they had one closer to me. :(I am still a fan though.

Best healthy alternative near here. Fresh avocado and the avocado lime salsa is my favorite. The chicken citrus avocado salad is fantastic. Chicken avocado poblano tacos are amazing. Love this food. I usually get drive thru and go home and eat. Sometimes I don’t have time to cook a healthy dinner and this is a great dinner rescuer.

Well I use to stop and get the $ 5 burros here and they were decent, as decent as a $ 5 burro meal can be. My last visit I decided to try a chicken meal. I got the 3 piece with corn and fries, came with 2 tortillas.
Soda-​Ice cold no problems.
Toritllas-​warm tasted good
Corn-​Previosly frozen over cooked
Fries-​Soggy/​limp –too bad seasoning was good
Chicken-​Dried out, pieces were ¹⁄₅ of a normal piece. I measured the leg it was the length of my index finger maybe an inch around-​maybe.
So basically for $ 8 I got some warm tortillas and a coke. I couldn’t even eat it.

I feel like the quaility is going the wrong direction with this place. I used to love the Churros here but the have been falling off.

I’m now done with this location. Service has gone to crap once again. Employees don’t care. Filled out the survey on the receipt and this is what I had to say:
This location continues to have issues with the speed in which they complete the orders and how the restaurant is kept up and supplies are in stock. Long line at entrance, long time to get food, salsa bar a mess, no small lids, no napkins, tables needed to be cleaned, bathroom smelled horrible, nobody that works there cares about their job, food or service. I’ve filled out many of these surveys and nothing gets done. This was the last chance. I most likely will never return to this location.
ATTN El Pollo Loco Corporate, don’t bother contacting me again, and trying to entice me with free food to update my review. The service still suck and I never used any of those coupons or gift certificates you sent me. Fix the root problem and I’ll fix my review.

I LOVE the food here and the prices, but the service isn’t always the best… but some things, folks, I can ignore if the food is good enough and is IS here. Always made perfectly! Just check your order and you will be ok.