Taco Bell

Let’s face it, Taco Bell is bad news! You know it — and I know it! But we all have that guilty pleasure that, for whatever reason, provides us with comfort after a rough day. For me, grabbing a Baja Blast and a few Taco Bell items drenched in my favorite (outside) sauce has always been at the top of my list. And I think when you’re reviewing Taco Bell, you’re better off discussing the service as opposed to the actual food itself. We already know the food is incredibly bad for you, so I’ll just skip that part.
This was my go-​to location for several years. They’ve never messed up an order (something many TBs are notorious for doing) and they’ve always been very polite. Plus, it’s a standalone Taco Bell, shared with no sister business. There’s just something about those hybrid locations that makes me uneasy. Like they’re going to accidentally stick a KFC chicken wing inside my burrito supreme or fear of finding mashed potatoes in place of my sour cream. Oh, the horror!
Unfortunately, despite being a Taco Bell-​only location, I’ve watched the quality quickly drop these last couple of years. There are many evenings where the drive-​thru is held up, leaving customers completely trapped if someone pulls in behind you. My worst experience once involved waiting 45 minutes (no joke!) in order to get my food. And what’s even more disturbing, is that when I finally made it to the window, they didn’t even acknowledge that anything was wrong. No offer to discount my food, no explanation, and most importantly, no apology. There have been several instances where I’ve been trapped for a good 20 – 25 minutes and all have taken place in the last year or so.
Odd, that I’ve had hold-​ups at other locations that have been ¹⁄₃ of this time and they’ve either discounted my meal or offered some free cinnamon twists for my troubles. I don’t even ask — they just do it.
The staff seems to be in constant rotation. Yes, I realize that it’s fast food, but their turnover rate seems higher than usual. I still stop by every once in awhile, but I’ve found that I get more consistency over at the location off of 67^th Avenue and Happy Valley. Plus, they remember my name!
Sorry, guys! Get your act together!

The attendant Daniel H. Was superb and very professional. He is definitely a company man!

Back again and nothing has changed. Came in and waited at front counter for almost 10 min while employees stayed in the kitchen area with no focus on waiting front counter customers.

We had ordered three items and left to go home. Upon arriving home we noticed the employees switched a burrito in place of the nachoes we ordered. We drove all the way back to retrieve the rest of the order. We entered the drive thru behind a white sedan that had a dog. The employee stuck out his hand to pet the dog and in turn the dog licked his hand for several seconds. Michael M then proceeded to hand us the nacho with his dog breath hands. GROSS.

Had a very rude experience with a cashier, her name is Ashley and she has short bleached hair with very dark eye makeup. I came in and asked if they had a menu with calories and she told me if I wanted to be healthy I shouldn’t eat at Taco Bell, it was uncalled for and she shouldn’t have said it. I told her I would get a soft taco and she told me to get the supreme because it has tomatoes on it, she said it in a mocking way and I finally decided to walk out, she shouldn’t be working with customers if she doesn’t know how to be courteous to people

Good food and awesome service very friendly

The staff here was absolutely incredible. Was passing through here on a trip, and the way this store was managed made me smile. Everyone I spoke with was great, the food was prepared correctly, and the store was clean and pristine. One of the best Taco Bell experiences of all time!

Really good customer service, everyone is always happy there and I always get the correct order, and they always move quickly! One of the best service I’ve gotten at a fast food restraint

By far the cleanest Taco Bell I have ever been to! The staff was very friendly, our food was ready super fast and the manager actually went from table to table asking how the food was (which I have never seen at a fast food restaurant) and she gave everyone a coupon to try their breakfast!

I stopped by this location tonight to pick up dinner for someone and they were surprisingly nice. Normally in the drive through they are sneaking «meows» in or other teenage jokes. Although annoying, it is not enough to stop me from going to the convenient location 3 minutes from my house. Tonight was a different story. While eating the bean burrito I picked up, the person stopped chewing and I asked what was wrong, assuming the messed up again and put onion in his no onion bean burrito. When he finally put his fingers up to his lips and pulled out a piece of metal from his mouth I was shocked. He immediately threw the other food away, which was over half of everything I had picked up. I am thankful that he felt the metal before he swallowed it. I didn’t even bother going up to complain because the location is run by immature 16 year olds who would have laughed it off and given me a new burrito.

Been going there since they opened, service has deteriorated in the last year, to the point that I am done frequenting this store. Have stopped in the evening, seen 8 cars in the drive thru yet no one in the store, so I go into the store and literally waited 15 minutes for 3 tacos, I guess I just got put into the line with the cars, ridiculous bot not the show stopper. Drive thru messes up orders on a regular basis, 3 of my last 4 orders were wrong — missing items, wrong type of tacos etc, but usually not worth the 3 mile drive back to the store. But last night changed all that…
Last night, I ordered 3 Soft Taco Supremes with extra sour cream, simple right? Tthat is what I paid for. I should have checked but I didn’t, I get home to find 3 plain soft tacos, no sour cream, just sad little piles of soggy tortillas. OK, here we go again, but this time I returned to the store and told them in the drive thru that they had made a mistake and I needed 3 Soft Taco Supremes with extra sour cream. I pulled up, they would not take the original order back, they hand me a bag, I say «3 Soft Taco Supremes with xtra sour cream right?» He paused, then said «I think they forgot the sour cream». he then handed me a plastic tub containing about a tablespoon of sour cream ($ 1.20???) I just shook my head and went home. Opened the bag… and found 3 Hard Tacos. This is insane right?
I get in the car and drive back for the 3^rd time, this time I went into the store, and firmly requested they fix it. Was a bit taken aback by the joking around about how they screwed up with the staff who was preparing the food, but I know better than to yell at the people handling my dinner lol. The prep guy then brings me my bag and somewhat sarcastically opens up one of the bags to show me the «See… soft taco supremes» at which point I had to ask him «where is the sour cream?» he then went back and added a pile of sour cream to each taco, and I mean a pile, probably close to a ¼ cup of sour cream per taco, I took the bag and left. Horrible experience after working outside in the AZ sun all day.
Thats it for me, going to have to hang up the taco cravings for the time being.

This Taco Bell is going down hill. Very slow in getting your order. The manager doesn’t speak to his employees with respect. It’s a bummer because it’s the only one close to me.

Its taco bell. As taco bells go, this location is second in my opinion to the taco bell on 67^th and happy valley. As far as fast food goes, taco bell is by far the best bang for your buck and tastes light years better than any burger place.

I admit I have a sick love of the ground beef taco salad at Taco Bell. There’s something addicting. However, the taco salad I purchased here was horrible. The shell was not cooked well, giving it a very raw, bitter taste. The amount of meat, tomatoes and lettuce given was quite pathetic. A could count the amount of chopped tomatoes served on my hand. And the lettuce barely covered the button of the shell.
Service was pretty quick and customer service was pleasant, but the restaurant seemed to be pretty stingy.
Can’t recommend this Taco Bell.

Chain fast food — don’t eat it all the time you you will have problems. And, at a Mexican place… those problems don’t always come at the right time.
Food is like any other Taco Bell. Service staff at this one is a little better than the rest.
TIP: Oh ya… CLEAN Bathrooms!