Verizon

Let me preface this by saying that I have been a long time customer of Verizon, both business & personal, for at least 15 years. I recently ordered a phone via telephone and specifically asked for the 6 with the black face. I received what I believe to be the phone, opened the box, and it was the 6 with the white face. I went to this store to exchange the phone I received for correct one. I was then told I would be charged a $ 35 restocking fee because the phone was unwrapped and if it wasn’t unwrapped there would not be a fee. The problem is, how was I supposed to know it was the wrong phone until I unwrapped it? The rep, Donna, went to ask the manager (Rudy Sanchez) if they would waive the fee and he declined. I have owned my own business (es) for years in the valley and I know how to treat my customers and I certainly wouldn’t nickel & dime anyone, especially if they have been a client for 15 plus years. Because of this, Verizon will definitely lose my business within the next 3 – 6 months and between business & personal we pay close to $ 800 per month on average. Shame on you Verizon.

Their quick response to my concerns have given me the confidence in upgrading my last review. I am a loyal Verizon Customer and will continue to be as well as making this location my go to place for anything to do with my phones, etc.

My experience in this store was very good as the person that helped me knew what she was doing and really cared. All too often, and as was the case at the Verizon store at Happy Valley and 25^th Ave, employees act as though they are getting paid to have a good time, play with their phone and every once in a while, have to help a customer. Everyone in the store was very professional which was much appreciated. Regarding the negative complaints… I’ve been with Verizon for 15 years and yes, how they treat their long term customers is declining. Don’t expect ANYTHING for your loyalty. Edge plan — stay away from it. You basically have to spend more to save. Sure you’ll get $ 25 dollars off your bill… after it goes up by 40. Just beware and ask questions. I’ve found the sales reps like to go over it really fast as if hoping to confuse the buyer. It’s the same as saying you spent $ 1000 instead of $ 500 because it was on sale.

Dealt with a guy named Patrick. He was nice, but was misleading and quoted me a price much lower than I am paying now. He told me he was going to add a discount to my account which still hasn’t happened (transaction was back in February). I texted him multiple times with no response until 2 months later with more BS that wasn’t true. Im very disappointed with Patrick and with Verizon. As soon as I can get out of this agreement I will and never return.

Needed an upgrade and yet again Verizon makes it impossible to upgrade without losing my unlimited data… a company who STILL has no idea what the value of a grandfathered customer is!!! Anyone can provide cell phone services but it takes a really good company to retain customers! Going across the street to at and t! You lost another customer verizon… hopefully one day the majority of your customers start to value their own money over your sad excuse for customer service and retention and start demanding to be seen as more then a dollar sign!

It was the worst experience EVER!!! The Manager Kim is the rudest person I’ve ever met!!! I’ve never in my life have I ever been treated like that!!! So disrespectful!!! NEVER GOING BACK! So upsetting!

Management is terrible. Needed new phone upgrade 7 days away manger said nothing he could do gave no solutions had to call version directly. They took care of the problem said manager could of said yes. Great job with customer service.

Why is it that no matter what time you come in it is always at least a 20 min wait? They need to hire more people.

Visited this Verizon store today not impressed with management.

Needed an iPhone replacement with my warranty. I was in and out in 9 minutes!!! Thank you, Sandy! Very sweet lady.

I prefer this location since it sometimes has a 5 minute wait. Nice inside, somewhat helpful. I like Verizon overall and especially now that they carry the iPhone.