Enterprise Rent-A-Car

Very courteous and helpful staff. Helped me through the process of renting a vehicle.

got a great little car for a week — it was clean, affordable, and the people were very nice. will definitely go back when in town!

I would give them a negative * if I could. They called me Friday and told me to come in at 1pm sat. arrived at 1:02 and tried opening the door. The employee pulled the door shut and told me they were closed. Told me I’d have to go to the airport to get a car

Great friendly people helped us out with our rental car. Will definitely be returning to this location to do further business.

We were flying in to Glendale airport on Saturday and my wife reserved a car for us to be picked up at the airport.
Friday afternoon (the night before we were supposed to leave) we received a call from «Armin» saying that the car would be an extra $ 40 if we wanted to pick it up at the airport. He said if we could arrange transportation to his place of business in Peoria he would honor the promised rate.
I told him that we had made arrangements with his employee to pick the car up at the airport but he said he couldn’t honor this arrangement because it costs too much and his employee was «new» and didn’t know better.
Fortunately Hertz had a car that they would have for us at the airport without the surcharge for airport pickup. While I have nothing against Enterprise, I won’t rent from the Peoria branch on Cactus Rd. again.
Update:
I sent an email to the address that Nick suggested. Perhaps something will come of it.
–M

Rented a luxury car for 5 days for less than $ 300. They didn’t have a luxury so they upgraded me to luxury elite at no extra cost. Picking up the car took 5 minutes and when i dropped it off it took 2 minutes. Staff was very friendly, highly recommended!

I don’t know why there are such negative reviews. This Enterprise was actually one of the best ones I’ve been to. I dropped my rental car off that I picked up from another Enterprise a week and a half ago. I was in and out within 5 minutes. The gentleman who helped me was extremely nice. Easy breezy.

Thanks again enterprise, my wife really didn’t need you to pick her up like promised… she had no problem waking in the middle of the day, it was only 110 outside. At least the idiot behind the counter, gave us $ 10 off. Terrible service!!! Will not use again

The price ALWAYS changes when you return a car. I use business codes to get cars cheaper, and no matter what they always try to void them upon returning the car. they will also break contract and charge more than what you agree to pay.
I recently had to pay an extra 100 dollars because the people at this location are clueless baboons that can’t do anything for some reason. They supposedly have no power or ability to call a manager to fix any trouble you get at all. They just pretend you are stupid and make up extremely dumb excuses while ripping you off.
I will never rent from Enterprise again. If you do, just be prepared when you come back to spend an extra 100 – 200 bucks. I came back to an added 600 dollars for my week rental, wasn’t too thrilled about that one…

Talk about lack of customer service. I called ahead and reserved a car for $ 24.99 for a customer of mine to drive while we performed some work for him. I told the customer to put it on his credit card and I would reimburse him for it. He brought the bill in and it was for $ 34.99. I called and said there must have been a mistake. The branch manager told me that she would get back to me within 2 days. No call back. I called and they told me tough, no refund, and I would have to get it from the customer. Enterprise does not follow through on their agreements, even if they are the ones screw up. Too bad.