Paradise Bakery & Cafe

Ate alone since I was running errands. Quick, fast, and good! I was HUNGRY, almost turning HANGRY! I got the pick 2 –ham and cheese with mac & cheese plus a cookie and I added a soup, chicken wild rice. Everything was tasty and I inhaled every bit all of all the food and gulped down my green ice teas (2 large cups). One minor con, many of the tables were not cleaned so you had find a clean one.

So we have ordered from Paradise Bakery many times in one of our other offices and never had an issue. But this one… WOW … what a lousy customer service experience. In particular from «Leanne». All we tried to do was order office sandwiches for delivery, and you would have thought we asked her to buy them for us and walk them across town. We even told her we would pick them up. Rude, abrupt and definitely not the service I have experienced at other locations. I can see why their reviews are marginal at best. It appears I am not the only one.

Normally I think this place was ok. However, we got sick from the butternut squash pasta we shared. And, they got my order wrong. First they yelled to me from behind the counter asking if it was to go, when I saw them write it on the paper. Then, put steak that was supposed to go on my honey’s steak sandwich, and put it on my Italian sandwich. It didn’t taste bad, but they ended up giving him some turkey sandwich that he said tasted disgusting. Also, we had a buy one get one free coupon for the «you pick 2» things, which we got 2 of them, but then they said we couldn’t use the coupon. Irritating, but whatever. (And no the coupon wasn’t expired) Since the food was to go, I didn’t know the sandwiches were wrong until we got home. I’m not going to hold up a line and unwrap my sandwiches to look at them. I’m pretty sure they were counting on that. Would I ever return? Probably not to that location. I’ll probably go to the 67^th ave & 101 location. That place has never gotten me sick or screwed up my order.

Before they were bought out by Panera Bread I loved Paradise Bakery. But I find the line tedious and inefficient –a real waste of my time. I don’t believe I will go back to this location because of how inefficient it is. The ordering process to the good part of 30 minutes.
The food seems to have fallen in quality while increasing in price. In addition to poor quality the selections have been drastically reduced. It seems like a twin of Panera now. This makes me long for the days when Paradise Bakery was just that.
–And they have Pepsi not Coke. Boo!
On an ornery day I would have given them just one star but nostalgia prevents it.

Terrible service! I to ordered to go and drove all the way home to find they did not give me two of my sandwiches. Drove back after talking to the manager who said she would refund my order but when I got back she was no where to be found. To top if off, the sandwiches were cold when I got home.

Although far from where I live, this is my favorite Paradise Bakery location to go to! Everything is to a T, anyway, I’ve never had any problems here –but I’ve had some bad experiences at the location on 7^th street and Bell! The staff always exceeds expectations at this location too!

What in the hell is going on here today?!
So, normally we come to Paradise for some good sandwiches and of course the cookies, and are never disappointed. But today is another story.
Starting with entering the restaurant, the tables were quite dirty, as if they were short-​manned. Understandable if they were. But from the looks of things, they were not.
Then, a customer had vomited in front of the bakery section and continued spewing all the way into the men’s restroom creating a Hansel & Gretel trail of «bread crumbs» back to his point of origin. Poor guy right? It happens.
What shouldn’t happen ensued. It literally took 5 minutes before anyone took action. It then took 5 employees to «analyze» the situation. From there, another 10 minutes to clean-​up the initial puddle before even moving on. Meanwhile, customers are gagging and turning away at the door! How did it take so long to throw the clumping powder on the mess and sweep it up? It looked as if they had never been trained to clean up spills because it took the chef to come out to show them how it was done. Then! The clean up crew which included the manager left used gloves under the window separator between you and cinnamon buns. Gross!
After the chaos, the food review, I ordered a Club (one of my «go to’s») and while I was enjoying it, I literally bit into a piece of bacon so hard that it hurt my teeth! For a second, I thought somehow some way, I had bitten into a bone. Insane!
What the hell happened today?!

Yikes! Coming here was an honest mistake. I was looking for somewhere somewhat healthy and came across this location. I decided to get the Pick 2 meal where I could get smaller portions of participating items on the menu. I decided to get the Turkey Cranberry sandwich and the Southwest Chicken Caesar Salad. My sandwich was okay however my cranberry was running everywhere. It dropped liquid all over the plate and was a messy eat. My salad ended up not having enough dressing so it ended up dry. My lunch date got the new Bosa Bowl and it wasn’t even halfway filled; waste of $ 8. Trying out one of the new smoothies was terrible as well. You spend $ 5 for a size that was more of kid size; Jamba Juice gives you more bang for your buck! Lastly the soda machine sprayed soda all over you when you filled your drink and there were no napkins. I will not ever go back!

Overpriced, but everything else was good. You need to order chips because nothing comes with the sandwiches.

Disappointed with this location yet again! Sandwich was ‘thrown’ together, no finesse. You never know what your going to get! Inconsistencies! Secondly, I asked for a wheat roll and was given the opposite. And when I told the girl she acted like it was no big deal! No apology, no smile, no personality for that matter. And lastly aren’t you suppose to get a cookie when you get a soup and sandwich? Like I said, inconsistencies.

So we headed to Arrowhead before the rain tolls in Sunday amd decided on diner at Paradise Bakery.
1. Got to Ordering counter and saw noone as we stood as the young minions were doing Minions things out of sight. They flood in unorganized and taking orders out of order.
2. THEY take our salad order then take sandwich order. We notice she made my wife’s salas with a non chelant care for the inquiry for Sunflower seeds. Prepared my son’s salad and deopped ¹⁄₃ of his bagged Chicken. Proceeded to ignore that same fact and then cop an attitude when we ask if she was going to replace the Chicken.
3. As if we were inconvenience them any more asking if we get a cookie with sandwich. Met with silence and then they are served when sandwiches come out
Over all sad compared to 11^th Street & Glendale.
Will not be returning

There were dirty tables everywhere! Hardly anywhere to sit. Good luck finding a place to sit unless you want to clean your own table! Gross! At least I know the food is good. This location seems under staffed.
If I wasn’t in a hurry to catch a movie I would write more right now. Will update later.

Great location across the mall. Provides a great option for food. Broccoli and cheddar soup is the reason why I come here. Always clean and customer service is top notch. Plenty of seating room. Will surely come back

I’m pretty sure I’ve had better tasting microwaved TV dinners. Being our first time visiting a Paradise Bakery we were a little confused where we order, no one was around & we just kinda stood there at the wrong side, lost. Finally placed our order & by the time we sat down our food was being delivered. I ordered their steak & cheese panini & alfredo tortellini. Panini was okay for the first few bites but the rest was fat & grizzle. Yuck. Alfredo was nothing special, honestly reminded me of cafeteria food. The reason I added one extra star was because of their delicious iced tea & free cookies! Next.

Always a good experience. This was my first visit at the Bell Road location. I had an egg, ham, and cheese breakfast sandwich and a cup of coffee. Clean restaurant, a variety of seating options depending on your mood, and good/​great food quality.
I wish they would include silverware with their dishes. I always have to get back up and track down a fork or spoon.

I love there food, so rich and full of flavor. They have this «pick two» idea on the menu. You get two items of your choosing with half potion sizes and a warm cookie. They have soups, salads, and sandwiches. It’s quite and relaxing to eat here in doors or outside. I would also like to mention the coffee. In a word, amazing.
I would also like to comment on an earlier post a young lady posted. No where on their pick two menu says it’s for $ 6. You gave an incorrect review because you didn’t take the time to read.

I ordered the 2 for 6 $ and was charged 4.19 $ for a half sandwich and 5.19 $ for a half pasta. WTF, does not come close to 2 for 6. I will not be back. I use to love this place.

Compared to other Paradise Bakery locations, this one was above par! Great service, great food, and I liked the layout with abundant booth seating. A tad bit smaller than the ones I usually go to but we found ample seating. Great experience!

1^st, don’t open at 6, open at 7:00
I waited to buy a fresh baked scone, 7:10, not one item available for sale,
3 people working, had a rack blocking the entrance, said the baker was late.
Seem more interested in lunch and opening until 11:00pm than in providing bakery items.

This is a place that has been a mall and Terminal 4 at Sky Harbor (before security) and has seemed to have free standing locations popping up all over. I saw one at 67^th just South of Union Hills and this one across from the mall.
My Mom told me Panera bought this place and while I could see some Panera items, this place was Panera on CRACK. Mom and I stopped in for a quick lunch on my February trip to Arizona. We were in between errands for my Grandmother and needed a place to gather our bearings and have something to eat. We split a sandwich with chicken, avocado, lettuce, tomato and mustard on a dark rye (something Panera doesn’t have) and it was tasty. The folks working there were very helpful and it gave my Mom and I a much needed place to plan, divide and conquer.
With Wildflower Bread Company now open across and just up the street, I doubt I will be coming here but it did exceed my expectations.