Pier 1 Imports

The manager at this location pretty much called me a liar today ! Brought something back, she looked at the item and said how do I know this is the item your brining back ??? Wth??? Than I asked to speak to a manager, she claimed that she’s the manager. If I did t have a gift card I would never shop at this place !! Even if they were giving there things away!!! I hate pier 1!

So I literally just left this store and I am currently sitting in my car out front. The customer service is what killed it for me or better worded «lack of customer service!» I was going in this evening to purchase some dinning set plate for my new place. I was in the store for a GOOD 20 minutes and not one of the middle aged women that asked me if I needed any assistance, which I did. They were to concerned talking to other customers about social things and introducing one customer to another (the associate obviously knew both of them) and mentioning how they live down the street from each other. I honestly love Pier 1 almost as much as my mother. Pier 1 is also a very large chain and has stores everywhere so you know what to expect when you go in. So I don’t feel that rating this company due to its product line but more on how each one does and how they handle their customers. The customer in a retail shop is BY FAR THE MOST IMPORTANT THING EVER!!! That is where the revenue comes from. The staff of house wives working tonight were by far the worst I’ve seen of Pier 1 yet. I wasn’t even greeted upon entering of leaving. How hard is it to acknowledge someone when they are in your place of business for 20+ minutes. This is why I am giving 2 VERY GENEROUS 2 starts. I wanted to give them a one but I have hopes that Pier 1 will correct this with their staff and stop the social circles in the work place. I’ll be back to purchase things again only due to the fact that I like what they carry and they are close to my new home. I hope for a better experience next time around!

This store has great customer service! Always greeted as you walk in and then a few minutes later after you have had time time browse. They will gladly hold things if you are not sure or want to shop another store.
I had trouble finding a dining room table online and one of the ladies looked it up for me and gave me the item number to use when searching for it at home. This place gets four stars for consistency and excellent employees!
Love the constant flow of clearance items too! Finding a bargain is the best!