Sun City RV

Recently purchased a fifth wheel travel trailer from these folks. Service was excellent and they strive to help and guide you in every aspect of the purchase. They help you through the ins and outs of trailer function and even give you guides to help with finding a camp site! Would only consider them when in the market for a used rv or service on my trailer!

I was a little nervous after reading the other Unilocaler’s comments, but we purchased a tent trailer on consignment and I have no complaints. They set it up as soon as I expressed interested and verified everything worked. We worked with Ed and he was very helpful and did a great job. Only one area of improvement would be to speed up the paperwork process, but even that wasn’t a big deal.

Need better contact with customers…

I traded my truck and 5^th wheel for a 2007 Alfa motorhome 9÷5÷2014 and after papers signed everything went downhill. But, that is another story. They owe me $ 525 from overpayment on my trade. I have talked to them 7 times and get they same thing .Its in the mil. or will be mailed. 2 weeks ago the manager Don assured me it was written out and going in the mail. I have talked to them twice since then and still nothing. It is frustrating working with people like this
Other problems that are mine now.
very poor walk through. nearly wrecked motorhome because was not told about air brake. thought it was automatic like my trade.
Water fill does not work.
tv not working properly
they tried to defraud the insurance company about refrigerator.
I thought that they might be an ok dealer because of their BBB rating now I have to report to the BBB.
George Cossitt

I can only review Consignment process! Brought in a travel trailer for consignment, in excellent condition. The rep showed me NADA rating and said MSRP was only about $ 6000 and they offered me $ 4500! I asked for $ 5000 based on the information provided! They said they could probably only sell it for $ 6500!!! Three days later I see my trailer listed on their site for $ 10,700! They did nothing to earn that much of a profit in my trailer, trailer was in excellent condition! Questionable business practices! I CANNOT RECOMMEND THIS BUSINESS! Beware and do your homework! Unfortunately I did not! They do not disclose the actual sale price so the possibility was that the business earned as much as I did on MY trailer for little effort! I highly recommend asking what you think it’s worth and be willing to walk away!

Shady Maintenance Practices!!! Caveat Emptor!!!
I have over 20 years of mechanical experience. I usually don’t take anything in for service unless it is beyond my experience or capabilities due to not having the unique tools to do the job.
I was in a pinch right before a hunting trip when my generator wouldn’t start. I figured well it’s probably a clogged fuel filter from old fuel and not being able to draw fuel manually to the carburetor in-​line. (A couple of months before the generator ran fine). Since I was in a pinch I decided to pay to have the oil and filter changed before the trip and that should fix it.
I received an update call during the day, «bad news, your fuel pump is also bad.» I was skeptical, and said let me call you back. I immediately thought I was being taken for a ride, after considering the time I didn’t have and that maybe I was just being a little too paranoid and the the fuel pump could be bad, I called them back and authorized the repair.
I received another update «bad news your carburetor is also bad» I asked how do you know for certain? «I got it running, but won’t stay running, old fuel can cause a lot of things to go bad.» I knew this could be true, but since I was already up to $ 300 in parts and labor figured I would need to do the rest myself, or pay an additional $ 500+ more, so I told them I would pick it up.
I found a better deal on a new carburetor and installed it myself, and to my surprise that did not fix anything! I tinkered with it for several more hours and could not get it running. I called Sun City RV back and told them that the carburetor did not fix the issue, they said «well, you can bring it back in and we can look at it.» Yeah right! I decided to go with someone else. The new mechanic was stumped at first, and couldn’t figure out what was wrong, said «might need to replace the generator». Said he would check a few other things out first though. «Bingo — Found the problem, there were a couple of wires that were disconnected» These were not wires that could simply pop off. They were intentionally disconnected! He connected the wires and the generator ran like a champ.
These guys are greedy scammers, they are not content with the ridiculous prices they charge you for honest work!

The customer service I received at Sun City RV was some of the best I’ve received in all my years of full time RV travels!
While travelling thru Arizona the Suburban water heater on my RV malfunctioned and would not ignite. Spending the majority of my time «boon docking» off the grid, this was a serious problem. Based on my location, the Suburban customer service department referred me to Sun City RV as a factory authorized service center.
I telephoned Sun City RV and was informed the service department was completely booked and not accepting appointments for at least two weeks. After explaining my predicament to «Bob», the service department’s scheduler, he told me to drop by and they would at least take a look at the problem for me.
Upon arrival I dealt with Bob, «Hugh» the technician, «Jim» the parts procurement specialist and «Darrell» the warranty specialist. Despite a series of obstacles, the four of them were able to resolve my problem and get me back operational in less than two hours and with minimal expense.
In conclusion, I would highly recommend Sun City RV for your RV service needs. Without a doubt, this crew was a class act willing to go the extra mile for me. It would have been just as easy for them to have given me the «so sorry» line and sent me on my way. Instead they made a loyal and satisfied customer!