Bought a pair of size 11 shoes, the salesman went to the back, boxed them up and sent me on my way. I was only in town for the weekend so when i got back to chicago and opened the box, it was one size 11 shoe, and one size 9 — both in a size 11 box. Even at a quick glance it was clear these were two different size shoes. Returned it to another location which didn’t have the exact shoe so they called this store who said they couldn’t find the other size 11. Meaning — the sales person knew they not had one size 11 but wanted to make the sale. Horrible customer service.