You and I Flowers and Gifts

OK, so this is the first year I can’t spend the day with my mom on her birthday. I decide to order a really nice floral arrangement from a local shop. The shop calls my mother (aka the recipient) and tells her there was a problem with my card. Problem #1 — They spoil the surprise. I call the shop to resolve the issue and she claims I am too upset (wouldn’t you be if they ruined your surprise?). She asks what will make me happy and I reply «Simply make it right. When she gets the flowers make sure they look like the photo.» She goes on to say that the pictures are from Teleflora and so the plate (the design calls for one instead of the usual vase) is not included and that it will arrive in a «plastic». Problem #2 — False advertisement (the description made no mention of the «no plate»). She then says she cannot make me happy and declares she is canceling my order as she will not be able to satisfy me. She claimed I was too picky. I call Teleflora thinking that this shop is associated with them and they say they are not. I look up the arrangement in the Teleflora designs and find the same one (plate included) for a few bucks more. Yes this local shop will deliver for $ 10 bucks and the arrangement is about $ 7 less, but Teleflora has coupons all over the web which makes it cheaper to order through Teleflora, and chances are you’ll get what you order. Problem #3 — Bad Business Practices. I barely raised by voice, never even asked for a discount, and yet I was too picky for requesting the arrangement look like the photo they have on their site.