Hans Appliance Service

I just talked to Hans and I have a potential repair on my oven/​microwave combo unit. Over the phone I told Hans the situation — 15 year old Kitchenaid and the control panel wasn’t working. He said the money you would have to pay to repair it isn’t worth it and that an oven microwave combo is not a good idea because the microwave gives out well before the oven.
In other words, he gave good advice that caused him to not have the job. That is honesty big time and I can promise you I will be calling Hans anytime any appliance breaks and I need to repair it. Not only did he quickly understand everything I was saying on an appliance he wasn’t looking at, but he gave advice based on what was good for the customer. A+++

Hans was great walked me through the entire process of his repair. He was upfront with the cost and very pleasant to be around (not to mention incredibly handsome) don’t think I’ll will ever call anyone else!

Our refrigerator expired two days before Christmas. Hans was closed for the season. He said he’d nevertheless come over quickly to «try to save the frozen food». He installed a new part and that confirmed that the compressor was toast! He gave us a list of brands he liked and a couple of of «I would not get one of these» brands! his fee was more than reasonable for this emergency call. Basically we got top notch service for a reasonable price and all in a timely manner — can’t get any better than that!

We have a liebherr fridge. If you haven’t heard of that brand, you’re not alone. No one and I mean NO ONE could fix that freaking fridge. Not even Liebherr — when I called their US service center, they could not recommend a single repair person in CA. Thank God for Hans! He went the distance for us and then some, dealing with a singularly unhelpful manufacturer with grace and grit. I will never let anyone else touch my appliances!

I was so pleased with the service provided by Hans in fixing my dishwasher. He has many years of experience so he clearly knows what he is doing. Equally important to me is that he is kind and very reliable. He was on time, followed up with me between our two appointments and would return my calls within an hour! Who does all that? I highly recommend Hans for any appliance service needs. And though he is based out of Petaluma, he travels to Marin which was lucky for me since I have a rare brand of dishwasher which almost no one knows how to fix. Thank you Hans!

Hans was great! He came out within 1 hour of my phone call. He took a look at my appliance and gave me some honest recommendations about what to do with our 14 year old oven! And didn’t even charge for coming out since he couldn’t help me! What honest old-​fashioned service! Hard to find these days! I definitely recommend him as your new local repair man!

Hans is professional, always on time, and very honest. I can only say good things. He offered great advice and helped diagnose the problem I was having with one of my appliances. If you need appliance repair I highly recommend Hans.

Five stars all the way. Hans was fantastic! We purchased a refurbished washer and dryer set three years ago and the dryer stopped working and the washer spin cycle wouldn’t go so we looked around for a good appliance repair in town and found Hans on Unilocal.We called him and were so glad we did! Not only did he have a reasonable upfront price but he listened to our problem and was able to tell us what he thought was happening… something that the other appliance repair company’s didn’t or couldn’t do. I really felt comfortable with him because he knew what he was doing. he took a look at our appliances and told us not to get them repaired because they were cheap to. begin with. He even said he felt bad even taking money for his time because there wasn’t anything he could do except charge us upward of $ 200 fixing a washer and dryer that cost us $ 400 combined three years ago. I really appreciated his honesty. It’s rare to find a business owner that honest and not just out to make a Buck. He was kind enough to clean them and gave us advice on how to keep them going for as long as we could then gave us recommendation for some quality appliances we will purchase when these give up. It’s been about three months and his advice has kept them going since. Hans is worth every dime. Great guy!

Hans was great. He came out as promised and on schedule, and fixed our 10 year old Maytag dryer (which we love) for a very reasonable price. He was courteous, professional, and easy to work with. He also cleaned out our machine and gave us some tips for properly maintaining our appliances in the future. We highly recommend Hans!
Rick A — Petaluma

Hans was very responsive. He could come to our home within 12 hours of calling him. He is so kind and efficient and affordable. We just moved to our new, but older home, and will be using Hans for all appliance repairs moving forward. We highly recommend him.

I don’t think I have ever had an appliance repairman who is as knowledgeable as Hans. He works fast and is reasonably priced. I hope he stays in business for a long time!

Hans came over shortly after we talked on the phone. He was gratuitous enough to share his knowledge as we are new homeowners. He made sure to shake my 2 year olds hand was he walked in as my son is in control! I worry about things needing repair but now I know I can give Hans a call and know I’ll get great service and a fair price.

Hans is fabulous! Our dryer was working but NOT heating up. I called him late on a Friday afternoon. He was at my house within an hour. He was both personable and professional. Hans took a look and was able to determine that the thermal fuse was blown. He replaced it in no time. The cost was more than pocket friendly. I got the impression that any job is worth his time and effort. I will continue to call on Hans for all of my appliance needs.

Hans is a great guy. He was professional and has years of experience and knowledge. He went the extra mile to get the job done, and then generously gave me his advice on what appliances to avoid in the future (ones that will fall apart within a year or 2. cough cough LG), and answered my questions about the other appliance we have. I felt like his fees were very fair as well.

No one realizes how much you need your refrigerator until it stops working and your food in the freezer compartment starts melting! That’s what we woke up to on a recent Saturday morning.
We immediately started looking at Unilocal reviews for someone local that might be able to help us. We saw that Hans Appliance Service was local and had great reviews, so I decided to give them a call.
Hans picked up the phone after a couple of rings, got a few details from me and told me that he could come look at the refrigerator within one (yes, one!) hour– on a Saturday!
Hans arrived promptly. He was friendly, extremely knowledgeable and organized. Within 10 minutes he had the refrigerator pulled out, gotten the panel off the unit, ran a series of diagnostics on the circuitry and had identified the problem.
Another 10 minutes and he had replaced the failed component, reassembled the back of the refrigerator and the refrigerator was back up and running! The final pleasant surprise was when I asked Hans what I owed him for the repair and part, the total was very reasonable.
Hans was fantastic. This is the type of service we all hope for but seldom receive. Hans was extremely knowledgeable (25 years experience), efficient, personable and had EXCELLENT communication skills.
In terms of a final endorsement; we also own a couple of rental units around Petaluma and we will be using Hans Appliance Service for all our future appliance repair needs at our rentals. I hope that this review will convince others to do the same!

Excellent service; responded quickly to my request for help, and solved the problem within minutes of arriving. Also took the time to educate me about the strengths and weaknesses of various appliances; extremely knowledgeable about numerous brands and models. I wouldn’t hesitate to call him again if additional problems arise.

EXACTLY what I wanted in a repairman. He first conferred with me over the phone to help me get certain of what I needed. He then came when he said he would (and on the same day!), and repaired the washer in nothing flat. I would TOTALLY recommend him. And he’s so personable.

This is the first time I have ever written an online review. However, I felt compelled to after receiving excellent service. I had a problem with my washer leaking only on the delicate cycle. I had another «top-​rated» service person out, only to have him tell me that nothing was broken and that I shouldn’t fill it as much. Then I called Hans.
Over the phone, Hans suggested I try using a washing machine cleaner. He said maybe that would be a cheap solution that wouldn’t require a repair person. After that was unsuccessful, I called back Hans. He then researched my unusual repair through an online repair forum. By the time he arrived, he had already diagnosed the problem.
However, just to be safe, Hans stayed 1 ½ hours (through 2 complete laundry cycles). The machine hasn’t leaked since.
I appreciate the fact that Hans was reasonably priced, knowledgeable, and he went out of his way to save me time and money. I will always call him in the future.

This guy is awesome! Broken stove top. Called him at his lunch. He was at my house 40 minutes later. Fixed stove top and then came back on the weekend and fixed our oven (which NO one was able to fix in the past)
Nice guy too!!!

In a flash, Hans diagnosed the problem with my oven and got it repaired with replacement parts right away. Hans’ services were more than worth the expense considering what the cost of replacing a range is. Further, he even provided some terrific advice and explanation for problems I was having with my dishwasher. His solutions cleared it up right away instead of the dishwasher seemingly getting worse and worse — something that likely could have cost me thousands of dollars to replace. I’d recommend Hans’ expertise with appliance repair to anyone — always honest advice and care.