Pamela Appell is an expert. She takes puts care and attention into every detail of your trip. Our last trip to Italy(June 2015) she booked us in accommodations with screens and air conditioning. HUGE Bonus — given the temperatures were heating up. On the last night of our trip, we reached out to Pam and wrote this, «We are in Venice on the last night of our trip, and I’m just so happy and excited and content because this trip has been phenomenal. We just had a family conversation and agreed that our accommodations and itinerary were ideal. You were a huge part of this. THANKYOU!»