Rocky Mountain Chocolate Factory

Service not great, pecan caramel apple was absolutely delicious! !!! Try it sliced!

Ugh, the worst service ever. The clerk couldn’t figure out the cash machine, then overcharged me $ 5 on a $ 9 bill. I had to ask for a receipt, then when I (in 3 minutes) brought it to her attention she refused to help me until after the next customer. The candy wasn’t even good. Never again.

So first off, I want to say I love their tiger butter apples. They are SO good. But today I had a horrible experience there, my son and I stopped off for some of those amazing apples on our way out of the Easter event they were having there at the outlets and I literally ended up in tears. I ordered 2 apples and I accidentally dropped one while I was trying to give it to my son and I asked if I could have another one, the guy who gave me the apple gave me a crazy look and then looked to the girl who he was working with she muttered something under her breath so I apologized and said it was okay, I don’t need another Apple, then she muttered something else but said I could have the other apple, I really didn’t even want to take it because of how bad they made me feel about it but those things are 8 $ a pop for an apple with some peanut butter so I did. Then just in case I didn’t regret asking for a new Apple enough, as she was handing it to me the guy who gave me the first apple told me I needed to clean up the spill, it was humiliating. I understand it’s annoying when your at work and someone spills something, it’s even more annoying when you have to replace it but you never make a customer get on the floor and clean up the spill. Needless to say I will never be back.

If there were an option for 0 stars I would select it! Today I came in to buy caramel apples and I was informed that they had NONE! How can this be? For an item in high demand how could they possibly run out? It was absolutely disappointing as there are no stores located in Marin County and I happened to be in the Petaluma area. In the past I have only had the best experience with Rocky Mountain Chocolate Factory, but today was such a let down.

Just so y’all know, I have taken ownership of this location and we will be back up and running no later than August 1, 2015! Please come on by to enjoy your favorite treat!

Delicous chocolates and treats. Definitely a place to soothe a craving sweet tooth.
The caramel popcorn with almonds drizzled in chocolate is to die for really.
Can become somewhat cramped at peak business hours but it’s worth the wait.
Great staff in the evening, the girl and guy team really help you feel welcome. Have yet to encounter said rude owner.

I wasn’t expecting much when we walked through the door, but I was pleasantly surprised by the number of vegan treats they have! The licorice is delicious, but expensive, but worth it. They also had at least 4 different chocolate desserts. I got the chocolate covered s’more. It was awesome. The marshmallow was more like that white stuff inside of a charleston chew– which I remember really liking when I was a kid. I will definitely be back, and now I know where to go for specialty chocolate gifts for my friends. I would have NEVER thought of going to Rocky Mountain chocolate for vegan treats… But hey.

Usually I have very nice things to say about anything to do with chocolate especially since I absolutely LOVE the Caramel Apple Pie apples but the angry, old man behind the counter ruined not only the experience but my precious apple!
He didn’t greet us when we walked into the tiny room, so he can’t pretend he didn’t see us, he didn’t ask us what we would like, he didn’t smile and he ruined my apple!!!
I don’t know how other apple slicers do it but he crushed all the white chocolate and cinnamon off of the apple so it was like eating a caramel apple with pieces of sticky white chocolate.
The sign behind him said «Questions Gleefully Answered,» I think not…

Great price for what you get!

I like this place.
Nothing AMAZINGLY out of this world yet though.

Bullet points:
* Barely edible
* Minimum star count
OK. I LOVE chocolate. Capital «L,» capital «O,» … well, you get the idea.
Their website claims
«The Peak of Perfection in Handmade Chocolates»
I always wonder what companies are really thinking when they sell a sub-​standard product, and then say that they have the best «xyz» in the entire known universe.
The chocolates at Rocky Mountain are NOT the peak of perfection. They are not even a rocky crag of perfection. Not even a minor hill.
I’ve been there several times, usually with someone. I always buy something, and I am always disappointed.
The chocolate is not good chocolate. Some of it tastes like coating compound, not even real chocolate.
The fillings don’t have bold tastes, and often have less than optimal texture.
The fudge is often grainy, with a poor mouth feel. Seems like it often sits too long uncovered…
So, what has spurred this rant?
I am verging on diabetic. I’ve lost 30 pounds, and have started to watch the carbs.
I still LOVE chocolate, and occasionally cheat and have some of the real stuff.
I have also discovered sugar-​free chocolates. I’ve had some pretty good ones, including little Dove chocolates, available in a bag in most stores.
There I was in front of the Rocky Mountain Chocolate Factory and decided to see what they have. Quite a bit, it turns out. Abandoning my reason and sense, I said «Give me one each of the sugar free stuff.»
$ 30+ later, I left with my haul. Not cheap. Better be good…
Stale, chocolate-​covered pretzel. Bleh. Everything tasted old. They were atrocious. I sampled a few, actually spitting some of them out after a couple of chews. I eventually threw away most of it.
They do have ice cream, and that’s probably good. They also have prepackaged candies, and those would probably be a good bet too.
Just don’t go here expecting «The Peak of Perfection in Handmade Chocolates»
Ain’t gonna happen…