I called this service number to look at some water damage in my basement. They set up a walk through the same day, but never showed up and never called. I called back the next day at 2pm and was transferred after a long hold to someone saying, «hello… what going on… what do you want…» I started to explain and they said, «i don’t know whats going on and i don’t have to deal with it» Solid business model.