Regions Bank

I’ve been doing biz with Regions for several years in Austin and Miami. Crew is always on it with a great attitude. No problems I recommend.

I went to make a basic deposit. Only two lanes open in drive through, one of which was commercial only. So essentially, one lane open. I sat and waited for about seven minutes while the two tellers helped one person. Then someone pulled in commercial lane and they get helped instantly. So I decide running inside might be faster. I enter and see a total of four tellers and for some reason I still wait. Four tellers, TWO customers, and I’m still waiting. I watch a couple cars go through commercial lane, all arriving at this point, about ten minutes after me. So much for first come, first serve. Finally it’s my turn, I hand deposit to teller. Rather than apologize for the wait, or greet me, she rudely tells me to take off sunglasses. I get it, I understand the policy, but there is a better way to do it. I was a teller for three years, I simply forgot as I rarely go to an actual bank anymore. It takes several minutes to make a one check deposit, finally she hands me my receipt. Again, no apology for long wait. When I get in car I realize she’s placed a hold on my check, which I understand, it was a larger amount. However, why did she not tell me there would be a hold, or when it would be released. I decide to call branch manager to give some feedback. Guess what, you can’t call the branch, you MUST call 1 – 800 number. I sit through five minutes of prompts, have to hear irrelevant account information and finally speak to a live person. This simple deposit has now been a thirty minute ordeal. I’m sorry, but there are far too many banks with better services, and better service to deal with this. I’ve been a member for fifteen years! I’m tired of it. Here’s a free tip, at least pretend to care about your customers, especially long term ones. Smile, help those in the order in which they arrive. Explain things to guest. Also, the automated system is terrible, I should not have to jump through hoops to speak to a real person. I will say that the rep from the hotline was very professional, too bad the tellers were not. I will also say I’ve spoken to the Branch manager at this location before, he’s a nice guy, professional, he just needs to ensure his team is the same.

If you are not a customer they are rude and not helpful. Very unprofessional. I would not even consider banking here.