AFC Doctors Express Urgent Care

Strong smell of food throughout the clinic, the intake clerk had an open bag of chips on his desk which seemed unsanitary. While I waited in the exam room I overheard the doctor speaking in an aggressive manner with another patient so loudly that I could clearly hear the words (pertaining to what I felt was a very private health issue). After the patient left the doctor laughingly discussed her with the nurse also within my earshot and concerning details that should absolutely be confidential. I was honestly shocked and uncomfortable with this level of unprofessionalism. Cannot recommend. Please note I use an alias for reviews as my name is distinctive and I do not want to be harrassed. Jim I was indeed there on ⁶⁄₁₃ and can describe each person who worked there that day. I think your staff could use a refresher course on HIPAA protocols

I must admit my original mindset was these types of places were sketchy and not professional.
However this place is far from that.
This place is extremely clean and welcoming inside. Not only do you feel like you’ll be well taken care of you’ll be greeted by the kind and caring staff. I mean truly they genuinely cared for me and my injury. I was traveling out of the state in a few hours and didn’t eat that day. I had an accident with a tool and ended up needing a few stitches. I wasn’t feeling well and they were kind enough to provide me a light snack juice box and water. They inspected the cut and the MDA whose name I forget was phenomenal. My cut was close to being much worse but he stitched it up and has healed well even though I keloid. He paid close attention to making sure I was fine. Once stitches out I was pine oil up with butterfly stitches.
Everyone was so welcoming and asked about my trip and if I made my flight.
I apologize for late review but you’re all rock stars. I owe you…
Highly recommend this place.
Staff and MD are phenomenal

From the moment you walk through the front door, your greeted by the warm compassion of the front desk staff. When your feeling ill that really means a lot. I was light headed, low pressure, and had a fever. The triage nurse was fast to inform the doctor. The doctor came to the room immediately and determined I needed to go to the emergency room. They called an ambulance for me and made sure my car was secure in the parking lot…
The courtesy of this place is beyond wonderful, it is clean, efficient, and the doctor was a stand up woman.

The only reason I didn’t give this one star is because they haven’t messed up an insurance claim like others have.
The doctors and short and inconsistent, and have very little clue on how to talk to patients. The reception staff is friendly, but don’t look at your insurance information until you press the issue. What’s more is that they have terrible organization and don’t see patients in the correct order.
Avoid this place if you can.

looked up hours online: closes at 8. after work, rushed over (when the roads weren’t 100% safe) and arrived at 7:40p to find the doors locked. sign on door says closes at 8p. There were no cars in the parking lot but us so we called the number and asked what time they close. «8p.» Oh, ok cool, can you let us in? «No, we’re not seeing new patients this late.»
if this is the policy, fine, but state somewhere (online or on the door) that you stop seeing patients before you close. would’ve saved us a trip in bad weather.
We went the next day and saw a doc. The care was good; wait wasn’t too bad for a Saturday. medical issue resolved.
Had been 2 other times (one for me, one for my SO) and both times were on a weekend so this particular issue didn’t come up. Care was decent. the male nurse I had wasn’t super friendly but i imagine it was because they were busy and he had a lot on his plate.
***Owner replied to my review and I called the number he gave me and asked for Jim. I was directed immediately to a machine, where I left a message. Jim called me back within 20min and asked some for some info. He informed me that it wasn’t their policy, apologized profusely and said that he’d speak to the staff to ensure this doesn’t happen again, to us or to anyone else.

I had a great experience at Urgent Care, and I am so happy that there is a place near by that takes walkins when my doctor is unavailable. The doctor working was really nice and took care of all my needs.

Fast, professional, and clean. Really nice staff. Extremely convenient for a Sunday at 4pm when you need to see a doctor.

Went in this am with a bad sinus/​ear infection. The front desk personnel were polite and answered my questions. The waiting room and facility were very clean. I’ve been in a few urgent care places in Philly and this place was by FAR the best. It didn’t have the «skeevy» feel that some of these places do. I was in and out in 2 hours, which is not bad at all for urgent care. The Nurse Practitioner was super sweet and compassionate and didn’t make me feel rushed etc. She was efficient yet thorough. I will definitely come back here and highly recommend it to others.

Just came in for a uti and gi issue. Compassionate staff who listen carefully. Front desk person was kind to me, remembered my name, and I overheard her suggest to another patient another facility to go to when they couldn’t treat him (I had just come from another urgent care that didn’t take my insurance and they told me my only options were to pay full price there or go to ER, instead of recommending another urgent care or clinic). Medical staff were competent and kind, and I got the prescriptions I needed.
I waited a bit long, otherwise excellent care

Having an athletic son I’ve spent many days and nights in emergency rooms. You can imagine it was very beneficial for my family to have my son’s injury (s) diagnosed, X-​rays taken, the disks of the x rays provided to me, braces and crutches given to my son and prescriptions called into the pharmacy within an hour. The doctor (Dimedeo) was caring, patient and kind. He even called later that evening to check on my son. I highly recommend this office.

Be aware that you will spend 2−3hr just waiting to get seen by the MD. Then another 45mins to an hr wait to get your script. I spent about 4 – 5 hrs today. Overall staff was very nice. There’s only 1 doctor. So being patience is a must. I didnt have a primary care md and I couldnt wait another day to get seen. My throat was killing me.

I just moved to Philadelphia and because no primary care physician would see a new patient on short notice, I came here. I came here 10 AM on a weekday, not too long after it opened, and was told by the receptionist there would be a two-​hour wait. I was not ecstatic, but given that there were no other options, I waited.
That was a bad choice. A two-​hour wait turned into a FOUR HOUR WAIT. They only had one doctor in the entire facility. The receptionist was rude to all patients who asked for updates about timing. She continued to tell patients it was a two hour wait when it was obviously not so.
As with most urgent care places, they ask you what your problem is when you get there. My favorite part of today’s experience was when I finally saw the doctor at hour four, he told me «Oh, we don’t really handle that type of problem. You should have went to the ER if you didn’t have a primary care here.» He couldn’t help me save prescribing me an antibiotic to hope that worked and said I should go to the ER if my problem didn’t get better.
I’m sorry, but a four hour wait to be told they couldn’t help me after they had knowledge of my problem the whole time? Absolutely not. Save your time and find anywhere else.

The only good thing I can say about this place is I didn’t wait very long (probably should have known there was a reason for that). First of all, I am a critical care nurse. I was sick for over a week and needed cough medicine because my throat had become so raw I was still dry coughing all night long. The doctor told me it was her «policy» not to prescribe those medications even though an other doctor at the same urgent care prescribed it to my husband the week before (yes, he got me sick)! This place was a massive waste of time and energy. Don’t bother.
P. S. I ended up having to see another doctor the next day!

I went in quite unexpectedly with an emergency, & the place is very nice & the staff is friendly. I only waited about maybe 10 min to get called back, though I imagine this probably varies depending on the day & time since it’s walk ins on a first come first serve basis. I would say all in all the whole thing from the time I walked in to the time I left probably took only 45 min to an hour. And they faxed the prescriptions I needed over to the pharmacy of my choice so that way it’d be ready by the time I got there. They also do fill certain prescriptions there as well, but the ones I needed they didn’t have on hand. So it’s worth asking about. They also take alot of different insurances. Really glad there’s a place like this in South Philly, because some people don’t have regular doctors, or even if you do sometimes you can’t get an immediate appointment with them.

I did a walk-​in. Receptionists were polite, filled out the form (did self-​pay) and waited for at least 5 minutes to see the nurse; who was super nice and tried to be as helpful as she could. Doctor came in to look at my condition and the first words he said was something about what I was wearing. It was kind of insulting but I brushed it off because he probably didn’t intend to be. He looked at my condition and asked me a series of questions but then a little after he said there’s not much they could do suggesting I’d go to an ER or Primary to get lab work done. Not necessarily a waste of time but at least they told me what I had to get done. Gave me some references and wished me luck and also got my money back.
I guess my feeling is a little mixed on this place. Honestly though, it wouldn’t kill the doctor to be a little bit nicer.

Stay away from this place if you can. I came here for the first time, and waited over an hour to be seen. I was then taken back to the Triage room where I had to spell out my medications to the nurse because she had no idea what they were or how to spell them (she asked me to spell them, btw). My medications are common which, as a nurse, she should know what they are and how they’re spelled. I was then brought back to where the Dr would see me. He came in, felt around my neck, looked in my ears and at the back of my throat. He was very rude, acted like I was a burden to him and he spent all of 5 minutes with me.
I went in thinking I had acute sinusitis (my mom is an RN) which I did have, btw. This Dr told me I was «this close from needing IV antibiotics» and that I needed to see an ENT right away to have surgery to get my sinuses drained. He scared me half to death! And how can he make such a diagnosis without doing an MRI or CT scan, which he did not do.
I saw my primary care physician a few days later who confirmed I had a sinus infection, and nothing else. He also told me never to go back to the place since they misdiagnosed me.

The cost for a visit for a «self pay» patient is less than the cost of a visit for an insured person. I had not yet met my deductible this year and was charged the full balance of my deductible, prior to even seeing a doctor. I am going to notify Aetna about this billing practice and if I had known it was less expensive to «self pay» I would have just submitted after the fact.
Also, how did they know what CPT codes to use in my bill and what the cost of services would be before even seeing me? This is sketchy.
The doctor was nice and had good bedside manner. But This seemed like a sketchy billing practice. Do not recommend.

When I’m sick, I can be the biggest baby and I want to feel better right away. My primary care physician who are amazing can’t always see me on the same day so I was excited to see that this place opened in my neighborhood. I had my first visit 2÷25÷14, they took my insurance and the staff were friendly.
The place was modern, clean and warm. The nurses and doctor listened and I was out of there within an hour or so. By the time she was done, she had already faxed my prescription to my pharmacy which is a time saver. It truly was a wonderful experience and I felt better with the medications within a day or two.
I’m so happy that I have this place to go to that is fast, friendly and convenient. I also loved the fact that they have parking.

I went to Doctors Express for a foot injury I wanted to have checked out (and I couldn’t get an appointment with my orthopedist for several days). The front desk staff was very helpful and kind and my xray tech was very nice. The wait was not too bad – I went at 1:30 (seemed to be a slow time) and waited about 15 minutes before being taken into an exam room. The doctor came in shortly thereafter and examined my foot. I did not feel like people skills were his strong point – he seemed a little uncomfortable during my exam. He told me they would do an x-​ray, and then I waited a good 45 minutes to get into the x-​ray room – I am about 80% sure he forgot about me because I heard him say «oh shoot» and then come in and tell me someone would be in shortly.
Five minutes later, the doctor came in and gave me the all clear as to my injury. Then he told me something else showed up on my x-​ray that I had never heard of. I asked him what it was and he was very dismissive, saying «oh that wouldn’t cause the pain your having today, so. .. .» and then pretty much walked out of the room. I googled it myself when I got home and found out I had nothing to worry about, but what kind of doctor tells you something is wrong with you, doesn’t explain it, and then leaves you to worry about what it is. I was not impressed.
I went to the Urgent Care on City Line Avenue when I broke my finger, and had a much better experience (as good as it can get with a broken bone)! I will definitely be going to that one if I ever have to go to urgent care again.

I went here for a drug test for a new job. Arrived right at 8 AM but they did not open the doors until close to 8:15.
There was one guy ahead of me and they I got in and out right afetr that.
Friendly staff, clean waiting and treatment rooms.
No issues.