Amy J Orloff-Kurzrok, MD

I’m not going back to this place because of how the front desk people have treated me.

Dr. Orloff has been great every time I’ve seen her. She’s personable, listens attentively and very sincere about helping me and providing medical advice.
That said, the ladies that work in the front of the office are incredibly short, impatient and sometimes rude. It makes me not want to go to the doctor for regular appointments.
Even worse is that the office is practically impossible to reach on the phone! whenever I call there’s a message about being «currently open but unable to take routine phone calls». This message is heard at least 8 out of 10 times I call. There’s not even an answering machine available to leave a message most of the time. I’ve been thinking about switching doctors purely because this office is so difficult to reach for «routine» things such as prescription refills — I should not have to call back 7 – 8 times each time a need a refill just to FINALLY be able to leave a message and never hear back from the front staff.
While Dr. Orloff is fantastic, the way that the office is run leaves a lot to be desired.

I have been a patient of both Dr. Orloff’s and Michael’s for several years and have no complaints. I find Dr. Orloff to be very approachable and caring and she takes the extra time to speak with you if you have problems or concerns.
Michael Reutter (not Regni, as a previous person posted) (he is a P.A., not a doctor. I was not aware of this until I received a prescription from him and it is listed on there) is wonderful. He may not be an M.D., but that does not mean he is less than capable.
I like that they have office hours after 5 PM. It is inconvenient though that they are closed Fridays, because for some reason I seem to get sick at the end of the week.

I’ve been going to Dr. Orloff’s office for about 5 years now and I’ve always been happy with the care I’ve received. Both Dr. Orloff and Dr. Michael are friendly, caring and attentive to your issues and needs.
The office is not a state-​of-​the-​art facility, but when I’m sick, I need a personable doctor who will listen, not a sparkly waiting room that looks like it cost a million bucks to decorate it. The doctors here will give you the care you need and often times, you can be seen on the same day you call. How many offices in the city can do that?!
They recently switched to an online portal, which I love, except that it costs $ 36/​year. While I find the ease of booking appointments and looking at my visit notes comforting, I don’t feel like I should have to pay for this, especially when many other offices in the city are offering online patient portals for free.
A lot of reviewers complain about the front office staff, but I’ve never had an issue with them. They’ve always answered my questions and been more than happy to help me get seen on the same day.
If you’re looking for a fantastic doctor who really understands you, look no further.

I am giving this practice a single star because of the front office staff. I don’t have an issue with the doctors, but there is something very wrong when the front office is so brusque and unpleasant. It keeps me from going for regular checkups and I am looking for a new doctor for me an my family.

I would recommend this staff to all I come in contact with. I have been a patient since 2004, this staff has never showed any type behavior that has been mentioned on previous comments. I personally am not looking to have the staff give me a conversation, or ask about my family. They acknowledge my arrival and ask any questions concerning my information (that May have change). To the office staff please know that I appreciate all that each of you do in the giving in their job duties.

I really like Dr. Mike (although now I’m realizing he’s a PA and not a doctor) and Dr. Amy. But the front desk staff actually ruins my day each time I have to interact with them. I don’t know how a group of people can be so cold and rude 100% of the time. I have never heard a nice word, seen a smile, or received anything at all pleasant from any of them, in person or on the phone, in 8 years. So I’m finally leaving the practice.

I have been a patient for 4 years. Amy (Dr. Orloff) and her PAs over the years (Vicki and Mike) are kind and helpful, and have wonderful bedside manner. I agree with another reviewer – I’d give them 5 stars if the rest of the practice lived up to their level. I am sorry to give so low a rating and harsh a review, because I am grateful for their care.
I am leaving for a new physician not because of problems with care, but because I felt extremely unwelcome each time I spoke on the phone and in-​person to the front desk employees.
As a receptionist myself, I know people can be difficult. It can be a taxing part of the job that affects your own attitude. However, I have never found it quite so hard to remember to be kind and courteous to people. The days when I remember to be nice to those I greet from my desk are always better days. I firmly believe treating others with sensitivity and compassion is an essential business practice, critically important in the health-​care industry, and a necessity in treating others with respect. I do not say lightly that the rudeness and coldness from this practice’s front desk have been unlike any other customer service interaction I’ve ever had.
I could have stayed even with the inconvenient hours (not open on Fridays, and the staff often leaves the «office is currently closed» voicemail on even during open hours, perhaps on a long lunch?). I could have dealt with the fact they only take cash or credit (no cards). And their lack of a website or other things that would help them keep with the times. But I cannot believe I stayed as long as I did considering the unwelcoming presence, and feel I let myself be taken advantage of to do so.
If you have expectations that others should treat you with respect, particularly when you are ill and vulnerable, I cannot recommend this practice as a place to seek care.

Ok, so yeah, surly sometimes isn’t the best when you’re sick… but in perspective… they should all just be wearing the ‘im not angry, i’m from philly’ tshirts.
The PA, Mike, is far and above the best. ever. Both him and Amy are all about discussing and working on alternative methods in health outside of an RX and regular Dr. Bullshit. My high cholesterol– told me to start taking red rice yeast and talked to me about setting up a plan with my insurance for coverage/​tax free allotments.
I also love that EVERYTHING is explained to me when i go there, and I dont have to deal with the usual ‘i am a dr and you should just do as i say and not question me’ attitude that happens with a lot of docs.
The closed on Friday thing sucks, but to be honest I would just head to a CVS minute clinic if im hurt up, they take your insurance too. My previous doctor was one of those shitty places that are open all the time smashing people into 10 minute appt slots, waiting for hours. I never wait here. always get a fair and in depth discussion and amount of time with my practitioner.

I’m pretty sure I can’t say anything positive here. The office is a complete nightmare and the staff is so rude. It’s just generally unpleasant going there, calling for something, getting any information from them, etc. If you need to get in somewhere quick and don’t mind seeing a PA, this could be a good option, but I wouldn’t use them for your long-​term primary care needs.

If I were just rating Amy, OD, and her PA, I’d give ‘em five stars. I prefer ODs to MDs and appreciate the big picture approach Amy takes to solving problems.
That said, her front desk folks can be a little «see you next Tuesday» if you know what I mean. Aside from brusqueness that comes from having to deal with the public, with which I can certainly empathize, here’s one example of the «sensitive» «caring» treatment I received:
— On 4÷2÷2011 while on a vacation in another country, I broke my nose. The ER doc in that country said he had good news, I had not broken my orbital (the bone that holds your eyeball in place), even though I could not open my right eye. But he recommended I call a doctor as soon as I get back to the States.
— 4/​4, the first Monday I am home, I call AO-​K (coolest initials ever) for a referral to a nose doctor. She says call Penn. I call Penn; first they can see me is ⁴⁄₁₁. I let AO-​K know and she says that’s crazy, call Jeff. I call Jeff and we set up a ⁴⁄₈.
— 4/​8, soon as the nose doc takes one look at me he gets out his cell phone and calls an eye surgeon friend of his. He is 99% sure I’ve broken my orbital and if the bone is hitting my eye we need to do an emergency surgery. He gets me an appt. right then with the eye surgeon so I get my script for painkillers (the meds from the ER ran out) walk over, get looked at, and set up an MRI for first thing Monday so that we can get pre-​auth for a surgery on ⁴⁄₁₄. He had wanted to get an MRI that Friday but Dr. AO-K’s offices are closed on Friday. Walking home (since I can’t drive … one of my eyeballs won’t open) I drop off the MRI pre-​auth request form in Dr. AO-K’s mailbox.
— ⁴⁄₁₁ bright and early before my MRI I stop by in person to Dr. AO-​K and see if there is anything I need to do to help with the pre-​auth. Keep in mind my nose is broken and my right eye is swollen shut, black and blue. I know I need the MRI so the surgeon can look at it that afternoon and plan his surgery for Thursday afternoon. (PS side note I was scheduled to close on my house that afternoon so I am stressed and the American painkillers are not as strong as Caribbean meds.) OK OK OK SO FRONT DESK LADY REFUSES TO APPROVE MY MRI. I’m like, what; why?! She says: You need to go see a doctor with Penn. I’m like, WHAT?! You told me to go to Jefferson and Penn didn’t have any openings!!! We go back and forth like this — I am a professional who works in a corporate setting so I’m not getting all thug life on her but puhleez — until finally I lose it and break down and start bawling in front of the people in the waiting room. Is there anything more pathetic than a woman with a big olé’ black eye whose eye is so swollen the tears are like, ‘how the heck do I get out of here?’?! Anyway, front desk lady is UNMOVED and basically says to go eff myself, so I walk away dejected and head to the MRI place and I’m like, «I do not know what to say,» so they say, «just chill, we’ll figure it out.»
I called my insurance during the two hours I waited at Jeff’s MRI place and they were like, «all front desk lady needs to do is just type in a few numbers into our website,» which really did not seem to be like a huge sacrifice for a girl with snot running down her face. But apparently that was too much human kindness for Dr. AO-K’s front desk lady to possibly muster for the lady with the broken face.
Ok ok ok so other than that, I totally love Dr. O-​K. I have had three PCPs since ’99 and she is my favorite, and two lady doctors and again, she is my favorite. Knowledgeable, friendly, competent … the whole package. Now if her support staff could stop being actively nasty then her office would get five stars for sure.

Things have really improved at this office since Lang left. The office staff are much nicer.
It’s really hard to get them on the phone though. If it’s urgent, they can get you in right away for the most part. If you’re trying to make a «well woman» appointment, it will take a few months to get you in. If you just need to make a follow up appt, you should make it before you even leave your original appt so you can get in at the right time.

I first started going to Dr. Orloff-​Kurzrok (O-​K) when the practice was under Dr. Nikki Lang, about three years ago and continue to go to her as a general practitioner as well. I went at the recommendation of a friend, with a caveat about the staff at the front desk. They’re a bit short and cold. It’s all business all the time with them, so be prepared. Dr. O-​K is friendly enough, but I wish she would spend more time explaining her methods. I know all doctors are very busy, but I wish some took on fewer patients. Also, it’s a bit tricky to find the office as it’s downstairs in a row of lovely brownstones.