Blue Mercury 2

Lol people who work here are like so rude and unhelpful. Also their products are like old and kinda gross. Go to sephora!!!

I was apprehensive after reading the reviews about aggressive sales people but I didn’t have that experience at all. The sales person greeted me, answered my question, and let me shop in peace.
This location is much bigger than the Rittenhouse location. They have a good selection of brands: NARS, Bobbi Brown, Laura Mercier, Estee Lauder, Kiehl’s, Fresh, and Essie were some that I noticed. The overall experience is much less trendy and more relaxing than Sephora.
I didn’t buy anything since I’m broke after Christmas but I’ll definitely go back.

Nice selection of higher-​end cosmetics and products, but the salespeople are so pushy I hesitate to go in anymore. When asked if you need help and state that you’re just looking, you shouldn’t be approached about products you have no interest in. Rude and annoying.

I visited Bluemercury after I need it a lipgloss and end up leaving with a full set of make up and a fantastic facial ! The staff was amazing, they are the guru of make up! the esthetician was fantastic gave me a facial and explained me all the wrong things I was doing! Kerri is the best with make up, gave me a make over and I was in love with the eyelashes she made me wear! The place is huge, clean and so many different choices and I loved it! I will be back soon!

Unlike the other reviewers, I had a fantastic experience. Christina was very helpful and spent a lot of time with me. She wasn’t pushy at all, was very informative, and helped me immensely with product and color selection as well as proper usages. She was so wonderful, I went back specifically to her again today. I am on the plain side and the products she helped me select were very much in my style, sublet and classic. I didn’t leave looking like a «clown» or too heavily made up, just accentuated and glowing. I highly recommend Christina.

The employees have some problems… If you don’t buy the products they recommended. They would have a extremely bad attitude. And the product they recommended is not necessarily good. They just do it for promotion. If you go there often u will realize that whatever kind of product u ask for, they will always recommend this one brand that they are promoting about. No matter what… Make up remover… Body lotion… Basically that brand has the best product of everything lol

Succinctly, rude employees who would aggressively upsell other products. I intended to purchase a Clinique concealer and initially, the lady suggested me the wrong shade. It was clearly too pale for my tan. After correcting the shade, she tried to sell me a $ 15 concealer brush (3 times) AFTER I STATED THAT I ALREADY HAD A BRUSH. Then she looked at me with a belittle glare and prejudice. She’s in the service industry but was incompetent to fulfill the Fundamental of her job. Go to Sephora.

I have to agree with the other comments here about the service. I was asked twice if I wanted to help, which I didn’t, and there was nothing in my body language to suggest that that had changed from the first ask! It felt awkward to have to continually say no. When I went to check out the woman was kind of rude and basically just shoved my purchase at me.
Added stars for convenience to where I live/​work and brands offered (most of my favorites I would usually find at Sephora).

I usually come to Blue Mercury for the services and not for products, like other reviewers. I am hesitant to write this review because I don’t want other people to know how good their aesthetician, June, is. I’ve been going to her for several years and she shapes and tints my eyebrows. I’ve tried other places and even other Blue Mercury stores and I always come back to her.
Recently, I had to bring my two girls to a waxing appointment. She was so understanding and nice to them.
I usually pick up a product or two when I am there and always get free samples.

Among restaurants, many people seem to know me and dread a bad review from me. In the shopping domain, I’m a lot more anonymous, so here’s my candid assessment of this store. I remember when this store was called Douglass and I liked its friendly staff. Girls would offer to assist you instead of looking at everyone as if they were a poor college student. I guess my not having a knapsack and my expensive sneakers from Philadelphia Runner didn’t clue them in. My purchase was simple. The lady got my item and I paid for it. She shortchanged me a dollar ($ 40 minus $ 33.48 is $ 6.52, not $ 5.52). With Douglass, you didn’t need to ask for free samples. They just gave them to you. Here, no samples. Not even a suggestion for free samples. Thanks for making me feel not welcome. Go to Sephora instead.

The Sagemore store has the rudest sales help I have ever encountered. I was in the store on a day when there were zero customers. The woman I spoke to was barely civil as she told me a product was not available and then flew out the door before I had a chance to inquire about an alternative.
The second person I tried to talk to scurried over to the cash register to chat with her colleagues.
Last month, I purchased a $ 250 gift card as a present. It will be my last purchase at this store

I don’t know who died and made the employees here make-​up queens, but they definitely have some royal attitude issues. I’ve transitioned to buying my make-​up online just to avoid these snobs.

Ok, maybe 3 and ½ stars. I think if I had to chose between this place or Sephora I think I would chose Sephora. Yes, Blue Mercury does have a nice selection and I love running in here to get my wider range of Essie nail polishes, but really this place doesn’t give me enough options in terms of prices. At least when you go to Sephora you know you can purchase Sephora branded products at a more reasonable price. This is important to me because I feel like I’m still experimenting with make-​up and I like the freedom to try different colors etc without paying such crazy prices for it. Basically I’m looking for something above the drugstore and before I’m at that stage in my life where I have to drop some serious cash just to look decent because I’m lookin’ old and gross. And here, you can easily drop $ 100 on three things.
I went for a make-​up tutorial for the Bobbi Brown Make-​up party and I really loved the make-​up artist. She put 30 different things on my face (she cleaned it and then put on lots of different moisturizers) and she really gave me the full work up. So I was glad for the opportunity. But to me this place exemplifies the stores that surround UPENN students – i.e. trying to suck out money from rich ivy league kids. And every time I walk in I feel the eyes of the sales associates constantly following me because there’s barely anybody ever in this store and so they must be bored to death. And a little bit snobby.
I hope this isn’t overly harsh. But I would say, get some friendlier and not fake sales associates, and have more specials to draw those college kids in, and you’d be bangin’.

This is a relatively new beauty store opened right next to the Penn Bookstore. The original Philly Blue Mercury is in Center City, I believe. Unlike the Blue Mercury in Center City, this store has a more modern feel, is bigger, and carries more brands. I like how the store is organized and I think the products they carry are top of the line. In my opinion, the store is going for a more ‘classy’ feel compared to Sephora’s glitz and the glam, and no, I’m not saying one is better than the other! I love both — just an observation! =)
Blue Mercury reminds me more of the Korean beauty stores, where the sales rep follows you around and tries to give you ‘consultation.’ lol. Sometimes, I want that sort of attention (mainly when I’m completely lost as to which product I should purchase) but most times it’s a bit… much. I appreciate the initial, ‘would you like some help?” but not someone to follow me around while I look at different products! Personally, it makes me feel uncomfortable. Anyway, I think that’s just their way of providing customers that ‘value-​add’ …maybe.
They don’t do returns so one star off for that, and I’d probably dock another .5 stars for that pressure-​cooker service but 3 stars seem too harsh so rounding up to 4 stars.
Also, tip for y’all: the CEO of Blue Mercury has released her own skin care line apparently. Might want to go check that out since they’re heavily promoting it with lots of samples and free face cleanser and such. I personally prefer sticking to one skin care line that works but if you’re looking for a skin care line right for your skin, might want to check that out soon. I believe that deal will end soon (or … has ended already? oops)
Cheers to beauty! :)