CeX

Bought a MacBook Pro from them. Love that store, they give a 2-​year warranty with it. It works great! I will definitely buy from them again.

The staff is amazing. Dave & Frank rock (and Sprint sucks!) Very patient!
Martina is a goddess!
Great inventory & excellent customer service
I will buy from CEX again

Hard to review since experiencing the other location. Store is too small and gets crowded fast. Some questionable people trading in stuff on a daily basis… But they have a great selection. People are a bit impatient sometimes as they get backed up with the excessive trade ins and testing thats required.

Vet good selection and for the most part you cant beat the prices. The staff can be slow most of the time causing long lines and wait times. But if you can make it through that then its worth a visit.

Great customer service & prices for Mac Pro computer for my son for school! Recommend highly

This store is awesome staff is so cool I got a breaking bad compete series for super cheap ! Love this place would totally recommend to anyone buying or trading

Polite and low pressure sales help from Mike and his friends at CEX. I feel comfortable buying used phones here. Nice used game titles too.

Customer service is spectacular, all employees are well versed, knowledgeable, patient, and easy to talk to. I am greeted every time I walk into the store, and am always given information that’s helpful and assists me in my purchases! I have never once received bad service in CeX and will always go back, and recommend the store for all electronic purchases!

I would rate 0 stars if it was possible.
DO NOT TRUST THIS STORE. I recently purchased an IPhone 4 S from the store. It remained in the box for one day, the next day I had the IT guy at my office help me transfer my cloud. A couple hours later I tried to watch a video only to discover that the sound did not work, and neither did the volume buttons. I tried different things to see if it was just a glitch. The lock screen button sounded a few hours later, but videos still did not work.
I returned to the store the next day and explained the situation. They inspected it and said it was water damage which they do not cover. This caveat was never explained when I was told I had a one year warranty. Regardless… there is no way I could have caused this damage.
The only thing they said they could do was give me the customer service e-​mail… NO PHONE FOR CUSTOMER SERVICE? SKETCHY! I do not like sleezy people who are obviously hiding because of too many complaints, not to mention they don’t have a phone in the store?
‘Customer service’ got back to me on the following Monday (I sent my e-​mail Saturday), which was reassuring, they told me they were looking into it and would get back to me. When they finally got back to me they said they couldn’t do anything because I came back 2 days later, and it was water damage, which is not covered.
I AM REPORTING THEM TO THE BETTER BUSINESS BUREAU AND I RECOMMEND YOU DO THE SAME!

Electronics store that sells everything from DSLR’s to cell phones to video games and consoles. Feels kinda sketchy but hey, as long as the price is right, right?
No.
Most of the stuff is used and either has gone through some wear and it’s visible or it’s stolen. I think.
Maybe I’ll buy something here if I ever get my phone stolen. Would probably find it in here.
Parking: Limited street.

Cex is an aweful excuse for a store. The only reason its are still in business is because its lucrative location on south street and there is virtually no competition. The employees are rude and apathetic, slow and lazy. They never have cash for items you sell them and there is a one day wait for cash if you decide to sell. The policies are unfair and a joke. I hope this place burns to the ground or that people stop giving them business so they are forced to close shop.

I bought a an Airport Extreme from here, which was missing a power cord. Apparently this usually means «no refunds» but the cashier/​manager on duty forgot to tell me. After acquiring the correct cord and learning the unit wouldn’t power on, I brought it back and had a refund refused because I didn’t have MY newly purchased power cord with me, so they could verify it didn’t work.
I returned at my next opportunity a week later, with my power cord, only to be told that the manager that night couldn’t process the refund because it was against store policy and the manager who had originally sold the unit would have to issue the refund. So I left a second time. The next day my refund was finally processed (in store credit nonetheless).
I’ve bought and sold here before without much of a problem, and I generally don’t mind buying from goofy misfit types (takes me back, really) but this whole experience of a manager messing up and the company repeatedly inconveniencing me rather than owning up to its representative’s mistake was frustrating and time consuming. Lessons learned: don’t buy anything here without testing it first, and despite the «12 month warranty» don’t expect a refund if your product doesn’t work, even initially.

Employees have to have their persons inventoried before entering/​exiting the store. You can not trust a company that does not trust its own employees! I purchased a 160GB iPod which had a corrupted HD. The replacement had the same issue. The salesperson’s response: «What do you expect? It’s old.» I expect it to work. I did not buy this POS on the street. There is obviously no quality control and there are no cash refunds. Avoid this place like The Plague!

(1 Million +1 Negative Stars)
I have waited patiently almost 2 months to post this review and if I could give this business negative stars, I would.
I went to purchase my first smartphone (gasp!) on a beautiful Sunday afternoon and had decided I would purchase an iphone 4S. I stood in the store and narrowed in on the model I wanted, and then stood in line to purchase it. As I stood there, I reviewed the posted return/​exchange policy just in case the phone I purchased would not work with my network (PagePlus) and I would need to return it. I got no sense from the policy that I would have an issue.
Unbenowst to me, not more than 3 hrs later, my boyfriend thrilled that I was finally entering the 21^st Century, also bought me a used iphone from CEX from the same location. Later that day, he gifts me his phone and I sheepishly show him the one I bought earlier. Ironically I go from «ghetto» phone to 2 smartphones in less than a day.
The very next day, both my boyfriend and I returned to CEX to return the iphone 4S I bought. We both brought our receipts and our phones and told them our humorous story. We received nothing but the sound of crickets. Then we were told that CEX could not refund my money to my credit card, would only offer store credit if they purchased my phone for a fraction of the price I paid not even 24 hours later! We calmly asked to speak to a manager who pointed to their exchange policy on our receipts, which happened to be different than what was posted in the store. As a last resort, I told the manager that I would file a claim with my credit card to get the issue resolved.
We left calmly, but highly disgruntled and puzzled at how we were treated.
The very next day, I filed a claim with my credit card, using VISA’s policies of purchase protection and argued that CEX refused to refund my return in full despite their company’s website policy that any order may be cancelled for a full refund within 48 hrs.
I also wrote CEX via e-​mail to their customer service and asked that they honor their online website policy and I was denied in writing. They again cited their exchange/​return policy printed on my receipt.
Here’s something to consider CEX, should you care, a return/​exchange policy AFTER the purchase has been made is not a valid contract. One cannot evaluate whether to make or complete the sale to purchase a good, if the rules are given to them after the fact.
The good news is that as of 7÷27÷13, I finally got a letter from my credit card telling me that they reversed my charges as I won my case with them against CEX.
With everything I did in order to get CEX honor some semblance of normal customer service, I give them as many negative stars as I possibly can because I have NEVER been treated this unfairly by a company. I HIGHLY suggest you avoid all business with them too, because customer service, loyalty, and basic contractural obligations mean nothing to them.

Don’t waste your time selling anything here. I tried to sell a perfectly good working laptop, and they said it would take 4 – 6 hour to test it out. Incredible. Then they offered me $ 16 for a computer equipment that was worth $ 200 new. I don’t think they know what they are doing at all, and their arbitrary prices for buying items is much too low.
As far as customer service goes, they are jerks. Rude, disrespectful and non-​attentive.
Sure, you could buy things cheap here, but consider the source? I seriously hope this terrible place goes out of business and people, please avoid this place unless you like being ripped off.
As some other people have mentioned, they have no business phone, and they clearly have no product knowledge of the things they carry or sell.
AVOID AVOID AVOID!

I cannot recommend this place. The service is inconsistent at best — there are two good, knowledgeable and polite employees but the rest are either uneducated about the products or just generally lazy and would rather socialize. I’ll sum it up with 2 experiences:
First, i went in and explained the device I wanted. They said they could get one from a store in NY. I left my information and never heard back. Easiest sale ever, blown by ineptitude.
Second, a couple weeks later I went in hoping for the same phone. Sure enough it was there (WTF — could this be the one that should have been ordered for me?). I asked another sales person about it and they explained the warranty (he was knowledgeable — one of two in the entire store). I said i’ll take it, but when he was ringing me up he checked the ESN (registration w/​Verizon, essentially) and it was no good. He could not sell me the phone as it was black balled from Verizon. Why was this not checked when it was received/​purchased? He said he would order one from the store in NY and let me know. I’m eager to hear back :-/​
Long story short, don’t rely on any expertise regarding the products or even their own store policy. Go there if you know exactly what you want, and if they have it in stock. And even then, be prepared to be denied at the point of sale terminal.

Cheap dvds is really the only reason to go here, but I can get cheap dvds at any flea market. Nothing but a bunch of underachieving kids who don’t know what the word «work» means, loud and awful pop punk/​nu metal blaring cause they have horrible taste in music, and this «I’m better than you attitude, but I work a crap job for 7 bucks an hour.» I do not care for this place, please close down.

Their buy back deals are rather decent and the products they sell back are pretty cheap. My big complaint is the employees, as the other reviews suggest.
More than often, the employees that ring me up come off as super annoyed and uncaring. One time I was denied purchasing a product in cash because they were short on singles and demanded that I use an ATM, get change at another store, and THEN I could buy what I wanted. Really?

You don’t go here for the customer service, you go for the dirt cheap games and electronics.
On my last trip to CEX and after spending 60 dollars on games, the cashier refused to trade me 5 ones for my 5 so i could catch the bus home. I get it, had I just walked off the street and asked for change, but I had just spent money there! Jerk.

In the past six months or so I’ve easily sold over $ 1000 worth of electronics to this store, and have recently spent another $ 200 or so.
The service is honestly mediocre at best. It’s true, you’ll get ignored a lot, but not all the employees are bad. There’s some folks that really know what they’re doing, know the products and at least care a reasonable amount. But, truth be told those individuals don’t make up the entire experience unfortunately. At a rough estimate, I’d say half the folks here are horribly ADD or won’t acknowledge you [right away], there’s at least one that’s particularly rude, another one or two that are genuinely good and then the rest are incompetent/new/don’t know what they’re doing.
I’ll still stand by this place and their buyback rates, their sale rates are as competitive as they could be but if you’re looking to impulsively by a Kinect like I did the other night, this is the place to go, hah.
Also, IT KILLS ME that there is NO PHONE NUMBER POSTED ANYWHERE. I just want to call in and ask if they have specific products in-​stock… because you know, I want to buy things, but not having a number anywhere does make that a tad bit difficult.