Verizon Premium Wireless Retailer-Wireless Zone

Adam is the owner of Wireless Zone on both the South Street and Market East locations. We originally stopped by the Market East location but the store was closed for renovation. Adam actually opened the door and allowed us in and answered our questions patiently. We then visited the South Street store to purchase two new phones. Him and his staff were superbly friendly and helpful and explained all the Verizon charges carefully. Would definitely return for more great service!

Great store and service. The staff were very helpful; highly recommended. This is the only Verizon store that I will shop at.

Knowledgeable, Great service, very helpful as we upgraded our phones. Been satisfied customers for a decade

I live nearby and recently purchased a new smartphone from this location. What a great experience, Adam and his staff were super helpful and very knowledgeable. I preordered an upcoming model and pickup was a breeze. A coworker of mine ordered the same phone at the same time from Best Buy and was unable to pick his handset up on the release date despite being told otherwise. I know it’s easy to shop online and go to the big box stores but I’m glad I shopped local, Adam will be getting my business from now on!

I hate giving negative reviews, but this was such a frustrating experience. I normally purchase my phones online, but I really didn’t know what I wanted so I went to the store. The sales guy was helpful and I made a decision specifying brand, color and size. They didn’t have it in the store so it needed to be ordered. Cool.
I got a call that it came in on Friday afternoon so I asked them to hold it for me until Monday. When I called on Monday to confirm pick up I was told my phone was sold by mistake. But they had a different phone in a different size. I told them no, please order me another one with the specs I wanted.
A week later, I hadn’t heard from them so I called them. After some confusion on the phone, I was told Yes! they had my phone. Great, I told them I was on my way.
When I got to the store, I was told there was some bad news. They had a phone in the right size and with the right memory, but not the color I asked for. Why did I think this would be better than ordering online?
Wtf. Humans can be so disappointing.

The practices at this company are very shaky. They overcharged me $ 90 above the manufacturer’s and Verizon store’s price for a new phone. The sales person tried to put the price in as $ 650 but the system only allowed him the max rate of $ 450. He then claimed he was giving me a good deal. He either intentionally mislead me about the cost or just didn’t know. I later found out from Verizon that non-​corporate stores can set their own prices for equipment. Even though the Wireless Zone’s sales rep seemed pleasant and helpful during the sale, he was downright rude when I came back with questions. Do yourself a favor and go to a Verizon corporate store.

Very competent, patient salespeople. A complete change from the other Verizon stores I have dealt with in the city.
I have had to go back several times because the IPhone 6 is such a bad phone. SIM card dropped out twice, constant static on phone. Never get the first iPhone in a generation, wait for 2^nd rollout

I live nearby and wanted a new phone so, after seeing the positive reviews, I came here and am glad I did! There was no pressure, they helped me get what I needed and set-​up my new phone quickly and easily for me. It was a great experience and I’m glad I supported a small shop instead of Best Buy. I’ll definitely go back in the future!

one of the best customer service experiences I’ve had anywhere, ever. justin was diligent in explaining all of my options in choosing an upgrade and patient in answering my questions. made me feel not only welcomed but completely at ease during a process which has historically been a headache and left me feeling taken advantage of. I’ll recommend this location to every Verizon customer in philly from now on.

I recently went to this store to find out about my options for a new iPhone. Justin and Wilson were absolutely great! They were friendly and helpful and made sure I had the best plan for me. They were very knowledgable and made sure everything was set up with my new phone before I left. I will definitely go back and I highly recommend visiting this store. They even let me bring my dog in the store!!!
Thanks for all the help :-)
Heidi the columnist :-)

I just had the best experience here. These guys helped me save money and get an upgrade because my phone – not covered by insurance or a warranty – had been failing me for a while. They even drove to the other store in Philly to get the phone I wanted in the color I wanted, since they were out there. Couldn’t have had a better experience.

Helpful, friendly staff. Easiest and quickest place I’ve ever been. Top notch product choices. Adam explained my options where I could understand them so I could make the best decision for me. He even helped me 2 weeks later when I got a virus on my phone. Go see for yourself — you will be very happy when you leave. They’re awesome!

Use caution shopping here. They do not explain fully what they are selling and then speak to youS in a very condescending manner. Shady is the beat description I can give for the employees at this location.