Cosi

I travel to Philadelphia via Amtrak several times a month. At this point I’ve probably eaten here about 10 – 15 times. I am not exaggerating when I say my order has been correct less than half the time.
All I ever get is the chicken TBM. Not the melt, but the normal sandwich. One of the first times I stopped at this location, I got a melt when I didn’t ask for one, so I’ve resorted to specially asking for «not the melt» when I order. Again today I got a melt. This melt was also burnt to the point where I took a bite and the bread snapped in half all the way down the sandwich.
The bigger issue I have is they constantly put the spicy mustard on the sandwich and not the vinaigrette (it’s supposed to come with the vinaigrette) Considering how great Cosi’s vinaigrette is, this completely changes the sandwich. When switched the mustard is so strong it’s overpowering. I’ve probably had this happen 4 or 5 times. It’s gotten to the point where I get excited when my order is actually correct. I wonder if they look really similar or what the issue is?
I would stop coming here, but alternatives here are bleak. When they do get it right, it is a good sandwich also!

A much better, updated version of Au Bön Pain, occupying the niche that Au Bön Pain once held of the quality alternative sandwich place, but with a few extras (flatbread pizza, breakfast sandwiches). It’s decent, and I appreciate fresh and crunchy vegetables in a sea of hoagies and burger fare, but the execution is missing a certain something I find it hard to put a finger on. That said, there’s an actual Au Bön Pain still hanging on here at 30^th street, and I heartily recommend passing that by and coming forty feet further down the corridor to get to Cosi.

[ food ]
Have stopped by here a few times for breakfast before the Amtrak. Egg/​cheese squagels and the TBM melt usually hit the spot. Love their whole grain flatbread.
Coffee is okay. They will even do soy drinks, which is cool.
Today, however, we got a basil tomato soup and it was cold. We asked them to heat it up and they microwaved it… came back and it was lukewarm, so we had to ask them to microwave it again.
That’s been my only bad experience here.
[ seating /​atmosphere ]
Clean and spacious. Nice cushiony chairs, heavy, sturdy tables. Plenty of seating, big tables, a nice place to camp out and get some work done. WiFi and outlets if you snag the right table.
[ overall ]
Nice for a break, a quick rest, or doing some work. Music is a little loud but not overbearing. Service speed is reasonable but not lightning fast. Decent spot.

They always seem to get my order wrong. Today, for example, I ordered a full sandwich to go, was charged for a full sandwich, and got to my destination only to notice they gave me a half sandwich.

Even my work around of ordering online doesn’t work any more. When you order online you can choose «ASAP» and it gives you the estimated time. I usually give them an extra 10 – 15 minutes on top of that. And yet here I am, waiting 20 minutes so far (past my pickup time!) for a bakers dozen of squagels… and seeing that they have baskets and baskets of them on the counter. How long does it take to count to 13? They don’t even have to box them — they give them to me in a bag. All they have to do it throw 13 of them into a paper sack and send me on my way. WHAT IS GOING ON HERE!!!

Today me and my 4 friends went to cosi to enjoy the «make your own smores»…which we were very excited about. We ordered a big tray of smores for the 5 of us, and the person taking our order said he would bring our smores to our table upstairs. After a few minutes he came upstairs to serve us our smores. When he went to light the fire so that we could toast the marshmellows, he said lit the match, held it up, and said a ritual as his eyes rolled back. He said something along the lines of «Curse God for bringing fire to mankind» and then lit our tray for our food. It gave me and my girlfriends a very uneasy feeling, and we went to speak with the manager right away. The manager was really nice to us about the situation but she also wasn’t surprised that it happened. However she did fully refund us and gave us 2 free entrée passes. I just wanted to post this to the cosi Facebook page so it doesn’t happen again. We also noticed at the end that he was handling the food without gloves and extra long nails.

Got really sick for two days after eating a salad from here. I would never eat here again!!!

Needed breakfast and Cosi looked like a good option.
Wrong again Amtrak Traveling breathe!
The egg/​bacon/​cheese square bagel or a squagell in Cosiland was inedible. The eggs were not real eggs AND they were cold. The bacon was that fake microwaved garbage. I threw it away after forcing down two bites. The coffee was not hot.
NEVER AGAIN!

A nice place to get a bite or breakfast before the train. Menu is a bit difficult to figure out. Sandwiches and bowls are good.

Yummy sandwiches and bowls… quick but a little hard to figure out the menu.

DON’T GO HERE! Worst vendor at 30^th Street. As an employee in the building I try to support all of the vendors, but after 3 years I have yet to have a good experience here and don’t plan to ever go back. Today was the last straw. I ordered a simple cup of oatmeal. 10 minutes later I asked where my order was and the girl gave me the cup that I had watched sit on the counter for 9 of those 10 minutes. And then she tried to tell me they had just put it on the counter. On top of that, the girl at the register failed to tell me when I ordered brown sugar with my oatmeal, that the oatmeal condiments are self serve. So imagine what a jerk I sounded like when I complained that my oatmeal didn’t have brown sugar in it! It’s too bad, because they really do make a good oatmeal, but I’ll have to try the one at Au Bön Pain. Save yourself the aggravation and check out any other place at 30^th Street.

I only popped in for a cappuccino but while I was waiting had some time to look at the menu. I really appreciate when a menu can cater to people with different diets. Cosi had something for everyone! The amount of vegan and gluten free options made me very excited! Most places don’t have many gluten free soups, soup is something I miss. Cosi had a couple!
They have plenty to eat for those who have no limitations as well. It would be a great place to stop and have a quick bite to eat with friends or just on a lunch break. I always looked over Cosi but in the future will definitely be stopping in for something to eat.
The staff was friendly and very attentive. I also noticed on one of their signs that they donate a portion of their profits to those in need. Overall, a great company!
Oh and my cappuccino was delicious!

I love anything tandoori. So naturally I was intrigued by Cosi’s tandoori chicken sandwich. Let’s just say it was a huge disappointment. The bread was so tough for one. But forget the bread. The chicken is what’s important and it tasted like imitation tandoori. What a let down. I did pick up a couple chocolate chip cookies and those were delicious!

Not great at all. The coffee is pretty bad and my chicken noodle soup was extremely salty. Stick to Au Bön Pain for better and fresher options. The best part was the multigrain flat-​bread, which was only semi-​decent. It is one of the few options still open at midnight at 30^th Street Station, though.

Service here is crap. I mean, I love Cosi. And usually they are very on top of things and hospitable. But this location is appalling. First of all, it took a long enough time of me standing around in their cluttered waiting area waiting to be called over to a register. The girl ringing me up (not wearing a name tag) just automatically assumed I wanted only the water bottle I was holding. So I ordered a melt sandwich and she then assumed what type of bread and side I wanted without asking. And before I could say I wanted white bread, she just up and walked away in the middle of my order! Another girl had to come finish ringing me up. Incredible. Then the melt wasn’t even melted and cold in the middle. I definitely don’t recommend this location. The employees either aren’t getting paid enough or they just plain don’t care.

Best spot in 30^th street for a quick breakfast before your train. They take your order, you sit down, they bring it out to your table when it is ready. This is an often underappreciated convenience, especially if you are doing other things in preparation for your trip.
The food is fine for what it costs (This is cosi, not the capital grille).
The Americano I had was OK, you’d be better off getting your coffee at Saxbys right outside the door to cosi.

Horrible experience at 30^th at station. Will never return.
1. I ordered a small Tuscan chicken sandwich. They charged me for a large. I pointed this out and they took forever to grudgingly fix it.
2. If you want a hot sandwich, they quote an additional 8 min wait time.
3. I opened my sandwich on the train and they had given me A COMPLETELY DIFFERENT SANDWICH than what I had ordered. My receipt had the sandwich listed correctly.
Incompetence at its finest.

I think people need to remember that this is a chain restaurant located in a busy train station. It’s really not that bad.
I first came here around midnight on my way home from the airport. Because it was so late, there were very few people inside, which made service very quick.
I ordered the Turkey & Brie Sandwich – unbelievably good. I love the flatbread they use, it’s always amazing.
The service was average, but not bad enough to knock another star off. This is probably my favorite dining establishment at the 30^th Street Station. You get exactly what you expect, no more, no less.

Tasty, uniquely built sandwiches that were probably made to put your tastebuds on fire… in a good way I promise. I got the chicken TBM and it was good. It has a Dijon mustard/​dressing which made the tomato/​mozzarella/​basil and chicken taste so good. Towards the middle of the sandwich I noticed that it was getting a little spicy… not tongue burning spice, but clear your sinus up spice. I thought it was a horseradish sauce and not a vinaigrette/​mustard. I was very happy with it, and ended up ordering a cosi club sandwich for the road.
Great service and great staff :)

Free Wi-​Fi and standard Cosi food and prices should put this place at a 4 star — but the gruff service was a bit of a put off. On the other hand, the food came in 3 minutes and they got my order right, so it’s hard to complain. But seriously, just smile once in a while! At least one person on the staff!
On a side note, they have plenty of seating in the café — a rarity for food options in the station.