Hard Rock Cafe

Came here for an appetizer and a drink by myself. They refused to sell me an item on their appetizer sampler by itself. So I chose not to eat here. If it is an appetizer sampler the options should be available individually. They aren’t. Moving on…

Ok — it’s a chain and I normally hate chains.
This place is the smallest Hard Rock I have ever seen… however I ordered a cowboy ribeye and holy crap it was amazing!!! Great taste, perfectly cooked and the mashed potatoes that came with it were awesome.
Never thought I would say this — but I’d definitely go back for that steak!!! Nom nom

First of all if I could give a 0 I would, this place is so over priced, chicken Caesar salad $ 15.95 wtf, half a chicken breast, and $ 15.00 for a burger, stay away this place has to be one of the worst. Will never go to another one of these. You need to take out a loan just for lunch

Extremely busy. There’s a convention in town and I don’t think they are equipped to handle it. Our waiter was nice enough but backed up. I did love my macaroni and cheese though and cleaned the plate. I hadn’t been to a hard rock in a long while and I’m not sure if I’m in a rush to go back but I know if I do, I’d order that twisted macaroni and cheese again.

I usually don’t write bad reviews even if the restaurant was bad. But, this Hard Rock Café is worst than bad. This will be our first and last time to any Hard Rock Café. Here’s my rating: Drinks: negative (-) 5 stars, Food: negative (-) 2 stars, Manager Response to Our Problems: negative (-) 4 stars, Waiter Service: positive (+) 4 stars. Overall: negative (-) 7 stars. Too bad Unilocal will only allow me to put 1 star as the lowest rating instead of the actual negative rating I would give.
We’re on vacation in Philly. We went to Hard Rock Café for dinner on our last night during the past Saturday. We got our table around 9:30pm for a party of 5… waited 45 minutes for it. During the wait there were tables available but were not cleaned up fast enough. Seems like they were either short staffed or weren’t prepared for the busy Saturday. We ordered four frozen margarita and they all tasted like salt water without liquor in them. We told our waiter, Stewart, about the salty water drinks. Stewart is actually very nice and good. He told his manager, Sal. They didn’t charge us for the undrinkable, salty, frozen margarita and recommended the frozen berry banana to us. These drinks taste like smoothies… has no liquor taste in them. And, they charged us $ 36 for 4 drinks that taste like smoothies. We mentioned that to the manager, Sal. He said it’s all about the «measure and pour», and we should not taste the liquor in a frozen alcoholic drink. He treated us like we never had an alcoholic drinks before. I had went to bartending school and we all had frozen alcoholic drinks before, so we know how our drinks should taste like. We would’ve walked out that restaurant if we weren’t so tired and hungry. Then, our food came and they taste so bland. The nachos were the worst nachos we ever had. It looked and tasted like leftover, overnight nachos. I would not recommend this restaurant to any one even if you don’t have any standards for food and drinks.

Normal downtown Philadelphia, slow service. 30 minutes to get cheese cake, I guess they had to make it…

Came here w my kids class trip. All the food was prepared ahead of time and the burgers were HORRIBLE. The Ceasar salad was blah. The fries were the best part. I was limited Bc like usual they didn’t offer any accommodations for us weirdo vegetarians. So I had to get a salad minus the chicken. Lacked flavor. The waiter was good though. The kids at my table couldn’t eat their burnt b

The setting was pretty cool and the fries were pretty good. The burger was ok, nothing special and the bun could have been bigger.

I came to the Hard Rock Café for the first time for a Networking event I was invited to through LinkedIn. It was a great opportunity and I am glad I got to experience it. It’s cool that the Hard Rock hosts things like that. The food was ok. I had the chicken BLT club sandwich. That was really good! The fries though we’re room temperature and soggy. I also did not like the spice on the fries. Overall it was good though.
The server seemed a little snippy like she was overwhelmed but she was as friendly as she could be. Smile more though :)
Bartenders were great. The hosts/​hostesses were very friendly and smiley. There were a couple of them up there. Good times but I wouldn’t drive the 45 minutes there just for the food.

Any time there’s a HRC nearby, I have to stop by an get a shirt. I’ve been a fan since I was a kid. But if it’s out of the way, like their location in Puerto Vallarta, forget it. This one was conveniently located for me, right in the heart of the city, and absurdly close to where we were staying at The Ritz-​Carlton. They’re part of the Reading Terminal Market building but not within the market itself, and is close to the city’s main attractions like the Mint, Independence Hall, and the Liberty Bell Center.
ATMOSPHERE:
The restaurant almost blends right in with the historic building, sans for the humongous, bold guitar above the front entry. I only ventured into the Rock Shop which was tiny like how most of them are. Selection was good and everything organized.
ROCK SHOP:
I always try to purchase a uniquely-​designed t-​shirt, something other than the original logo on a white shirt, which is my last resort. At the time, they had a solid gray color with a dark gray distressed/​puffy original logo, and city name, so I snatched it right up. Prices are of course high just for a t-​shirt at $ 25. The only negative about this t-​shirt is that it comes out wrinkled from the dryer, even with wrinkle guard on. But, it is super soft so that’s a plus.
RESTAURANT:
Sorry, but my traveling rule prohibits me from eating at a place that’s available in my hometown lol. The only exception was when we were in London as I HAD to eat at the original locale! I did have some chicken marsala there that was pretty delish.
OVERALL:
Just another HRC, but in a very historic city.

I sat down and the bartender took my order within three minutes. I could not ask for better service. The atmosphere was very nostalgia of all musicians. It was my first time here but I would come back again.

Stopped in late night Saturday for a night cap. Restaurant was empty but a handful of people at the bar. Manager told us they called last call but we could try if we really wanted. We did. Couple sitting at the bar hadn’t even ordered beers or food yet! We were served 2 martinis promptly and they were fairly good. Manager proceeded to stand behind us leaning on stairway with his arms crossed grilling us. Not a good look dude. Would never return to this corporate nonsense.

As I’ve mentioned before, I like to bring my appetite to a place when I come because I want my palate to enjoy the food to it’s fullest flavor. I was on my way to one of my favorite Asian restaurants but I was famished and didn’t want to walk the 4 blocks to eat there so I stopped off at Hard Rock Café’. As I brought my appetite I should have also made note to manage my expectations along with that because the experience I had here this day was not the eating life at all. Hard Rock had an advertisement promoting with a bacon cheese burger, fries and a Guiness stout beer on it along with a $ 15.95 after the caption.
Nothing hits the spot like a good ol’ American bacon cheese burger, fries and a drink right, especially at a cost like that. I say fine. Move to the counter and wait to be served.
But it was too good to be true. I was informed that the actual price was $ 15.95 without the beer and that the cheese was flavored with Jim Beam whiskey… Uhhhh, ok. I like different taste in foods. Let me try it, I say and let me have a hard cider. When the food arrives it looks nothing like the ad and I’m already disappointed because the beverage wasn’t included. After taking one bite I sat there smh about being hungry and not being satisfied. Another server there noticed that I was not eating and asked, «How was everything?» So glad you asked, I said and told him of my displeasure. He then called a manager over to me and I repeated my story. His name was, Erik (I think I saw a «K») and he was very attentive, genuinely concerned and professional. He offered me to remain dining to finish my meal and a refund minus the cider — DEAL! I shall return to Hard Rock Café but it will not be for their burgers.

The food was good, the service was excellent… but I think the prices are way overpriced for the type of food you get! I understand it’s all about the atmosphere but over $ 20 for a burger, fries, and a soda is pretty ridiculous! (The soda alone was $ 3.50!!!)

got just the nachos. the chips tasted stale not worth it at all. Cool atmosphere but food not so good. Don’t waste your time

The struggle is real at the Hard Rock Café if you are calorie conscience. The healthy options are limited to start and the calorie counts on the menu only make the awareness worse. I seriously looked at the menu many times before and during my visit trying to find something «acceptable.»
It’s funny how much I loved this place as a Philly tourist in high school, yet kinda dreaded coming here to use a gift card that expired at the end of the month. (Pro-​tip: read the fine print on your card-​mine was actually a promotional card and alcohol was excluded oops).
My husband and I sat at the bar deciding to stretch our dollar out at happy hour. Most appetizers were half off and there were varying price levels of drinks. We opted for the $ 4 «crafts.» The craft selection was pretty much limited to Yards.
To eat, we split a few rounds of chicken tenders. They weren’t your traditional, boring breaded fingers. They had a crushed red pepper, panko crust and were really tasty. We opted to dip them in the «heavy metal» (ha ha ha) hot sauce. Obviously not healthy, but I was happy with our choice. Since we didn’t realize alcohol wasn’t included on our promotional card until the end, we got the honey smoked BBQ platter to go. It includes ribs, a chicken breast and pulled pork with fries, beans and slaw. It did the trick to fill us up, but wasn’t anything stellar.
So the shining point of our experience was the service. Several bartenders helped us throughout our visit and everyone was very attentive and friendly. Sitting at the bar, we got to observe how they interacted with each other and the other staff. There was an obvious respect and chemistry as colleagues.
Not going to lie, I had fun. As touristy and cheesy as this place is, they played rock music that was fun to listen to. To be honest, I can’t see myself returning as there are so many non-​chains with healthy options/​better beer, but this visit to the Hard Rock Café exceeded my expectations.

Great restaurant, diverse food and beverage selection, friendly servers. The location is perfect, right near city hall in central Philly. I usually order food to go from here and the food is always prepared as nicely as it is in house. Absolute favorite is the chicken arugula salad, it has light dressing, some oranges to give it a tangy bite too!

3 out of 5 burgers were well over done. Really dry and very little toppings. They even forget onions on one and a piece of lettuce that was so tiny! Complained to the sever and he said he and the manager can’t help at all. So $ 15 for a dry up crummy burgers. Will not return for sure.

My friends and I ate lunch here today and we had a fun time. This restaurant is very close to the Market East/​Jefferson SEPTA train station which was super convenient for my friends who were traveling from Bucks County on the train.
We got a table right away which was great and to start we ordered the nachos loaded with beef, cheese and some other toppings. These were probably the best part of the meal! My friend and I each got the pulled pork sandwich which just didn’t deliver in my opinion, something wasn’t right, I think it could have been better. The French fries that came were very good though and I enjoyed those. My friends boyfriend got a burger that looked very good, I think I may try a burger next time I’m there based on how his looked.
All in all, it was okay. We ate in The Philadelphia Room which was a bit too noisy for us at lunch. The restrooms are not convenient! They’re down steps, and through the main dining room… we split the bill and it was a little expensive but the service from our waitresses made it worth it. I hope we come back, if we do, I’ll get the nachos again!

Stopped in here for a bite to eat with my daughter while we were in town. We didn’t want anything too heavy so we just ordered a couple of appetizers. The bruschetta was fabulous — with the addition of herbed cream cheese, it was a little different than typical bruschetta. The spinach and artichoke dip was really good too, although not really any better or worse than it is elsewhere. We loved the parmesan flatbread that came with it. Our waitress was nice enough and service was quick. All in all — a win.

I’m a VERY good tipper; I left an avg tip. I was VERY specific about my salad order indicating that i did not know what Hard Rock put on their salads, but I was SPECIFIC about what I did not want (got the point?). VERY.
15 – 20 minutes AFTER ordering, and right before I was going to ask where they were, the salads came out with raisins and cranberries (?) on them. I commented and the waitress said, «Oh, I guess I should have told you about that,» and walked off. She should have taken it back and made it right.
5 minutes later the entrees came out. We were barely half-​way done with our salads. Not good kitchen coordination, not good service, and a total absence of caring about the customer. If I had seen anyone who even resembled a manager on the floor, I would have said something.
The real irony: the waitress was sporting all these crown pins and told us she had received them due to all the accolades she’s received. Yeah, if she’s representative of what Hard Rock values, I urge people to skip the disappointing experience.

This is probably my the third Hard Rock Café I’ve been to, and this one probably is my least favorite. Don’t get me wrong it’s still a nice place, just a bit more smaller than I expected. The waitress was nice and so was the aesthetics as like all the other Hard Rock Café. The food was good, but I don’t think I’d be eating here again. Definitely a location I’d just visit once.

Went here with my wife and father-​in-​law as kind of a nice treat. My wife had a poor experience at the location in New York, but figured we would try this one. Yeah no.
This place runs on name only and is going through the motions. Parking is a headache, but that’s not on them (try and walk there if you can) — but the service is lousy. Staff is not very attentive, food is OK, and the prices are not in line for what you get.
In a city where food is a big deal, and you can find a vast array of choices anywhere — I’d skip this tourist attraction.

We dined at this HRC during the world meeting of families and we got super lucky when we arrived for dinner as we got the last open table before the mad rush took over!
As we had been snacking a all day my wife and I shared the bruschetta app with goat cheese, fresh garlic, Roma tomatoes and shaved parm on bread. The bread should have been toasted at least because all the toppings just made it a little soggy. The flavor was good but maybe a little string on the goat cheese as that was a dominating flavor. We also shared the arugula salad, which has feta, dried cranberries, walnuts, shaved chicken and orange wedges with a lemon vinaigrette. This was a nice salad maybe a little strong on the dressing but all the flavor a were good and the portion was strong for 12 $. We really wanted the chocolate cake but they were out. This would normally bug me however, knowing that the world meeting shut the city down to any vehicle, making sure there was enough fresh food on hand would be tough for the kitchen manager. An unenviable position for sure!
We just had iced tea so can’t compliment the bartenders here but we will another time.
Our waitress was friendly and efficient and always smiled when she was with us so that was good. The greeters were equally friendly and ready to help when we asked for restrooms and when we left. Nice staff all around.
I’ve been in over 20 HRC through the years and I wish this one had more memorabilia. Maybe a little niggle but thats their thing!

Overpriced drinks, we sat in the outdoor café and asked the waitress when happy hour started, she replied 5:00. It was 4:45, but check this out, you had to sit inside to get it. So it matters where you sit ??! So we left …

Very nice. Good food, the service was excellent. A little pricy, but that was expected.

Hard Rock Café is an icon of the 20^th Century. It does feel dated and retro in the 21^st.
I hadn’t been in Philly’s franchise for about twenty years, and it felt and looked the same as I remembered. Guitars on the walls, TVs everywhere the guitars weren’t. A gift shop that remains the heart and soul of the establishment. Overpriced? Check. Gitchy? Check. Mediocre food? Check.
My friends from Copenhagen really wanted to go so they could collect another Hard Rock T shirt. I remembered that their burgers were ‘the thing.’ We went it to buy what they wanted first, and then grabbed a table for lunch. The staff was professionally friendly. The menu as expected.
$ 14 for a Legend Burger and $ 3.50 for a Lemonade (no refill offered) were strictly based on what they could charge, not on quality, but I guess you have to pay for the atmosphere. The Burger was right on Medium, but crumbled when cut due to freezing. It wasn’t bad, but they would have done better hiring a crew from Five Guys to handle this chore. The Onion Ring on top was over-​fried, as was everything on the Appetizer Mix Platter. The Wings were not good, the Chicken Fingers were dry and tasted of yesterday’s oil. I stayed away from the Spinach Dip.
My friends are not foodies, and had no issue with the scene and grub. This is what they were here to do.
Who was I to rain on their parade?

Food was ok but man did it take a long time for just getting 3 kids meals and an appetizer platter. It had to have been 30 minutes at least and they weren’t even that busy. I should have known when you go in on a Saturday night at 9 and it’s only half full. Oh well better luck next time… oh wait there won’t be a next time sorry

I was stuck downtown on my day off and wanted a burger. I went to the nearby Chili’s and the line was out the door so I decided to walk down to HRC for lunch by myself.
I had a side Caesar ($ 4.00), a Coke ($ 3.60) and a Legend Burger ($ 14.95). After leaving a tip my bill was $ 30.00 bucks. Sorry that’s a little steep for a burger, side salad and a Coke. Everything was fine, service, food etc., but this is a tourist trap. If I was in NY I would expect to spend that much but the HRC isn’t anything that fancy or unique.

Came here w my kids class trip. All the food was prepared ahead of time and the burgers were HORRIBLE. The Ceasar salad was blah. The fries were the best part. I was limited Bc like usual they didn’t offer any accommodations for us weirdo vegetarians. So I had to get a salad minus the chicken. Lacked flavor. The waiter was good though. The kids at my table couldn’t eat their burnt burgers though.

Classic Nachos are supposed to be tortilla chips piled high and layered with a three bean mix, Monterey Jack and cheddar cheeses, pico de gallo, jalapenos, green onions, and garnished with sour cream. When the plate came to the table, the nachos were flat and looked as if the chips were left under a salamander too long. Some of the cheese and tortilla chips were burnt. If we weren’t so hungry, we would have sent it back. The parts that were not burnt were okay enough to snack on until our dinner arrived. Rating: ¹⁄₅
Fiesta Burger is on a toasted brioche bun layered with roasted jalapeño salsa, melted Jack cheese, guacamole, pico de gallo, lettuce, and tomato. My burger was cooked to a perfect medium rare and juicy. The jack cheese was okay. I think using a queso fresco or cojita cheese would bring the flavors in the burger together with a bit more saltiness. The roasted jalapeño salsa was okay. It needs more kick and salt to boost the flavor. Also, the guacamole was not freshly made as it was brownish-​green which means it was holding too long in the back. I was also disappointed in the amount of French fries that were served — about 15 total fries on the plate. Rating: ³⁄₅
Hickory-​Smoked Pulled Pork Sandwich is hand-​pulled smoked pork with hickory barbeque sauce on toasted brioche. The pork was very dry. The barbeque sauce helped, but the meat should really hold in the pork juices before plating. Although the French fry portion was small, this sandwich did come with barbeque beans and cole slaw. Rating: ³⁄₅

Good service, but t
Rather small HRC. Decent food with good service. I’ve been to several HRC’s but unfortunately this is one of my least favorite ones and it’s in my hometown.

Landesuntypisch lahme Bedienung. Etwas arrogant und unfreundlich. Essen gewohnt gut.

Auf unserer Rundreise hat es uns auch nach Philli verschlagen. Da war der Besuch im HRC natürlich ein muss! Das Café ist wirklich einfach zu finden. Die riesige drehende Gitarre ist nicht zu übersehen. Die Ausstattung des Cafés ist beeindruckend. Es ist wirklich sehenswert. Leider hat das Servicpersonal hier einiges kaputt gemacht. Die Bedinung am Tiach war nur mäßig freundlich und Aufmerksam. Und warten mussten wir trotz halbleeren Cafés recht lange. Das Essen was dann kam war dann aber okay. Nur den Sonderwunsch meiner Tochter haben sie nicht berücksichtigt. Leider war die Verkäuferin im Rock Shop noch patziger. In ALLEN HRC war es mit bisher gestattet auf WC (Restrooms) das Shirt überzuprobieren, wenn ich mir nicht sicher war. Hier leider nicht. Sie sagte nur sehr patzig, das hier ja auch ein Spiegel hängt und ich das TShirt über mein jetziges anziehen kann. Was aber nicht wirklich ging, weil ich ein schlabbershirt anhatte und ein Figurbetontes Ladyshirt kaufen wollt. Gar nicht nett von ihr. Leider kostet der Service dem HRC zwei Sterne. Eigentlich eher Drei aber das Essen und die Einrichtung waren soweit ja gut das dass unfair wäre finde ich.