LabCorp

This used to be a pretty good place to get lab work, but in the last couple years they have gone down hill. The gaggle of registration people at the front window are RUDE. I tried to ask a couple questions and every response was «have a seat.» I went in for some tests 6 months ago and they failed to enter all the requested tests into their computer system, but actually did some tests NOT requested. I had to go back again the following month (after my doctor received the incomplete results) to try again. Additionally I had to return a third time to provide yet another sample (insufficient quantity, etc.) Of course they billed my insurance company hundreds of dollars and tried to bill me for THREE co-​pays (for each visit.) I finally got through the gauntlet of minions to someone in their management team that seemed to understand the problem and correct my triple billing. I paid my co-​pay and thought I was done. Months later I go in for some pre-​op testing and the registration clerk kicked me out because she thought I still owed money. I called their billing department and «everything is straightened out now» only to go back the following month and get kicked out again. Spend another couple hours on the phone with them and I’m back to square one with the triple billing from 6 months ago! Very frustrating. I ended up paying AGAIN because they threatened to screw up my credit rating. I still feel it is illegal and immoral to extort repeated co-​pays when it is their fault that I had to make repeated visits. Maybe that’s part of their business plan? The only good news is the phlebotomist that acquired my blood was relatively proficient.

Not only when you walk in are the people who work there rude, you can almost tell they don’t know what there doing. I came in for a TB Quantiform Gold test and it took them 20 minutes to find the codes. Then when I walk back I request a butterfly needle as I always do. The technician must have barely passed because not only do I frequently get blood work I never bruise. She stuck the needle in so far into my vein that it’s two days later and I still can’t open my arm and have a black and blue mark worse then when they use the adult needles. I will never go back here again.

First off — the parking lot is a disaster. Totally filled with unavoidable potholes. I had made an appointment days before so I would not have to wait a ridiculous amount of time as the room is always packed to capacity After my appointment time came and went for over ten minutes, I politely asked and one staff member rudely advised another that I did not have to be seen until 15 minutes after the scheduled time. Ok 15 minutes is not all that long but I objected to the rude way in which it was handled.
Honestly, Quest was definitely better. I will definitely add some drive time to find another location as this was not the first time this has happened at this location. Overworked rude front desk staff for the most part and while I have been told I have «easy veins» by other lab techs I experienced quite a bit of pain when my blood was drawn and my arm is a black and blue mess to top it off.

I didn’t think it was possible to get worse than Quest Diagnostics but here you go. The positives are that the waiting room is bright and there is a big screen tv. Those are the ONLY positives.
I arrived and was completely ignored as I signed in. No hello. Not even a nod. The receptionists was not even busy. They called me back to check in and when I was done they told me to have a seat back out in the waiting room. I asked about the glucose drink and when they wanted to give that to me as I was there for a Glucose Tolerance Test. The girl was very rude. She told me that that’s not what the lab work stated and told me to call my doctor. I was on hold with them when they called me back to get my blood drawn. The Labcorp girl told me that if I didn’t hang up right away and go back that I was going to lose my appointment. I went back and when I was done called my doctor back from my car. The Medical Assistant confirmed that I was right and they did do the wrong blood work. I went back in and gave the receptionist the phone to talk to my doctor. She was very rude to the Medical Assistant and me arguing with both of us. In the end she was proven wrong when I saw the original slip and it did have the Glucose Tolerance test on it when Labcorp said it didn’t. They messed up and got nasty with me and my doctors office and never apologized. I wish my insurance never switched labs because they are rude and ridiculous.

Horrible place. We had to take my 14 month old granddaughter there to have her blood drawn. After sticking her on 1 arm & poking around, they tried the other arm, poked around & then finally found the vein. Another nurse had to come in & help. They weren’t even pleasant or sorry that they couldn’t find the vein. Heard 1 staff member saying we are making a lot of mistakes here. I would not take a dog there & will never go there again. Quest was so much better. Don’t go to the one on Bustleton Ave

Sitting in Labcorp as I’m writing this review. Staff was very short and rude. The entire time I was there I listened to the employees talk about wanting a new job (expletives included) and how they were so much better than this. I know a lot of people aren’t happy in their jobs but to talk about it in front of a patient was very rude. The only reason this place gets two stars is because I could have been in and out if I had produced enough urine.

Came here to do a quick drug test for my clinicals. Looked online and called to see when they close and it said 4pm. Arrived and the secretary was right off the bat rude to me and told me drug testing ended at 2pm (I got there at 2:10). She said I should have called and I said I did. She said I was wrong about the time and I said, «no shit» but the website and phone call told me different. She told me off and basically turned around and ignored me until I left. Came in next day and the line to wait was incredibly small yet long. I was instructed nicely on what to do but when I was finished, no one was there to tell me what to do! I stood there, holding my cup of pee and not able to even wash my hands because they said so! Disgusting! Once done, I got the hell out.
The room is in need of repair. Smells like stale body sweat and the wallpapers are peeling off. Movie wasn’t even playing on the TV — it was stuck on replay on the home screen! Not great if you were waiting an hour.
One good thing: results were fast.

Well the waiting room is large and bright, has a TV, and plant life, which is an improvement over their competitor Quest Diagnostics.
The staff are hit and miss, either they are annoyed at the entire world and all its inhabitants or they are pleasant and seem to have some care about your well-​being.
They are a full range specimen collection site. They will take everything from your blood and pee to your hair samples for testing.