Leahy’s Bus Service

I HATE this bus company! Since the very first day of school the bus has been up to 2 hours late picking up our kids and that is when it shows up at all! I don’t know how they are still in business? We have had 4 drivers in 2 months! If you are looking for a job with where you have no accountability apply with this company!

DO NOT GO WITH THIS COMPANY. THEY ARE HORRIBLE! My daughter’s Charter school uses this company to get them to and from school. Since August 31, 2015 the driver on our route has been late EVERY DAY with the exception on 9÷23÷2015 and 9÷24÷2015 due to the Pope visiting and Public schools were closed so she actually managed to be only 19 minutes late compared to other days where she is 30 minutes, 45 minutes and even 1 hour late. On September 9^th, 10^th and 11^th she did not show up at all to pick up the kids. we waited until 9 am and the pick up time is 7:31, my daughter is ALWAYS late to the school because of this driver. Myself along with other parents have called the school and left complaints, we have called the school district transportation center and left complaints and we have also called the company. Every time I speak with the dispatcher he is Always unaware of her getting to us late even though parents are constantly complaining. I do not understand why the driver is still with the company or even on our route. When she finally shows shes speeding, she tells the kids they can do whatever they want on the bus she allows them to run on the bus, hang out the windows and I have been told by my child and other kids that she curses out other drivers while they are on the bus as well. Totally unprofessional and I am beyond fed up and disgusted with this company, their services and unprofessional workers. It’s true what they say you get what you pay for, its just unfair that it’s the parents that work and have other things to do during the day and the students that need to be at school at 8:15 that is paying the ultimate cost. I wish I could post this without giving any stars, because they DO NOT deserve it!

I want to state first that our group of friends have used Leahy’s Bus Service twice, and have had the same driver both times, and were happy with the service. They had used one of the school buses for a brewery tour and another group event. I called the same driver directly to check his availability for a third event (another brewery tour for my sister’s bachelorette party) and he said he was free for that day. This was a week and a half before the event. (We had planned originally to do something outside but they were calling for thunderstorms so I was making alternative plans.) The driver told me that he would contact his boss and get back to me as soon as he could. I called him the next day and he told me that his boss still hadn’t gotten back to him but he was definitely free. This went on for several days but the driver was apologetic and wanted my business. Finally, the driver told me that he didn’t know what to do because his boss wasn’t getting back to him so I asked for his boss’s contact info. I left a message on his voicemail and sent an email. This was on the 16^th of June. I was looking to schedule for the 20^th. I didn’t hear anything from Leahy’s so I made other arrangements. The driver contacted me each day asked if his boss contacted me to schedule, and the day before, apologized for the terrible customer service that I had received. He said his boss finally contacted him (a week and a half later) and told him that the buses were scheduled to be serviced on the weekend that I was enquiring about. Today, the 23^rd, I received a response to my e-​mail telling me that they were available to schedule my event. I responded that the event in my email was four days past and their customer service was terrible for a group that had used them multiple times. The owner responded that they had been on been on vacation that week and was pretty clear in his email that they were not interested in our return business.
First of all, if the workers were on vacation, why would the driver not know? Second, if the buses were being serviced, wouldn’t they tell their driver? Third, if your business is closed, wouldn’t you have a message on your voicemail and email stating that you were closed for the week? This was the shadiest and least professional service I have ever tried to use and I would not recommend them.