Macy’s

Macy’s has used disgraceful business practices for their credit card customers. They have without explanation stopped sending paper statements or delivering statements to bank accounts they previously delivered. They have let these bills go several months and then started sending statements again with outrageous interest and penalty charges for not paying the bill timely. In between, they have called daily to say your bill is overdue but when I asked for a statement refused to send it.
After finally receiving a statement showing an amount charged by me and and additional charge of the same amount (again with no indication of what was purchased I went to a store and they contacted the credit department for me. The credit department explained that they had stopped sending bills to bank accounts and one had to log on to their portal to get a statement and pay the bill. Of course this was news to me since i was never told that they were discontinuing statements and even had a portal for payment.
I can only believe that this was done so they could collect more money than they were owed and beef up their paper profits for year end.
Cele B.

Before today, I could only rate this Macy’s based on my experience at their Clinique counter. I usually know exactly what I want and am in and out pretty quickly. Even with that, the ladies behind the counter can barely be bothered with. Today, my grandmother decided she needed a new pair of sneakers from this particular Macy’s which resulted in the unfortunate event of having to experience their shoe department.
Apparently the entire sales team in the shoe department is mute. I unfortunately had to inquire the help of 3 different people and not one of them could muster out a hello, let alone a thank you at checkout. Also, if you need something from Finish Line, expect to be ignored by the regular Macy’s sales staff.

Check out the furniture department! Very clean, well organized with great prices and friendly staff!

This is definitely not my favorite Macy’s, but in a pinch, it does the job. This location feels quite small compared to the center city or Cherry Hill locations, but they still carry a good variety of brands and products. It’s close enough to my wok that I can run in during my lunch if I needed to find something, and the perk of this location on a weekday is that it’s rather quiet and not crowded at all.

This macys has recently been re– done and looks a whole lot better then before but is still not as nice as some of the ones that you will find outside of phila.