Omega Optical

I had a great experience here even though I used a Groupon. A lot of places aren’t too nice to Grouponers, but this place was great. Dr. Wu is just what you want in an eye doctor, competent, efficient, and thorough, but also friendly and personable. The salespeople out front were very helpful and they have a nice range of frames at various price points.
I decided not to get my glasses there, but they gave me my prescription without an issue (stores are required to by law, but tons of places will try to hold your prescription hostage to force you to buy contacts/​glasses through them). One of the best Groupon experiences I’ve had, and one of the best eye doctor experiences I’ve ever had and I’ve worn glasses for 15+ years. I plan to use this place for my annual eye exam. Definitely recommend this place!

Run, don’t walk away from any offers for Omega Optical. I had an Amazon Local coupon and decided to check them out. Not that I was looking for discounts, but needed new glasses and wanted to explore options. I visited their shop (difficult to find) liked the frames and saw Dr. Wu giving very courteous, friendly service to customers so I booked an appt. Dr. Wu’s exam was extremely professional and courteous, but the front office staff and Tracy, the manager made my entire experience one of the worst customer service experiences I’ve ever had! Rather than listen when the glasses finally came and I couldn’t see — I was repeatedly told (in a condescending way) that I just needed to adjust to them. I’ve been wearing progressive lenses for over 20 years — I know the difference between adjustment and being able to see! After the glasses were redone, Tracy kept telling me I just needed to get used to them, instead of listening when I told her the alignment was off. Finally Dr Wu took a look and guess what, the alignment was off! Even when I went back to pick up my sunglasses, and asked for an adjustment — Tracy still insisted the glasses were right — doesn’t matter they give me a headache because the alightment is wrong. She insisted because they were straight «on the machine» they were correct — you can look at my face and see how they are slanted, and guess what, my head isn’t exactly the same as a machine! I’ll pay someone else to adjust them for me. When I mentioned the reviews I read here (after I had already paid) — her comments were that they are from people who use coupons. Wow! I actually am willing to pay top dollar for quality and service. Perhaps her attitude and her staff’s attitude towards those who use introductory offers is why there’s a pattern here. My whole experience is a classic DON’T DO in customer service, and how to NOT build your business. NEVER, NEVER go here. I would get more respect and better service at Walmart Optical :)
UPDATE: I went to the Cheltenham location to get my glasses adjusted, and although the location is not convenient — the staff there was wonderful! A completely different (positive) experience.

Have only had 3 other eye exams in the 10 years I’ve needed glasses (dislike doctors). Dr Wu is more patient and thorough than all the others combined. I made an appointment, told them I had a Groupon and was treated better than I can put in words. I have and will continue to tell everyone I know/​meet about Omega Optical and especially Dr. Wu!

I actually really like this place. They’re a smaller boutique shop that really tries to help you the most they can. Even though I bought my glasses online (because I wanted a larger selection and am a very particular person), they helped me all along the way. They gave me my prescription, took me through the ordering process, and, when the new glasses came in, they fit them to my face and gave me advice on how to go forward with my new prescription (free of charge).

Shame on me. I should have checked Unilocal first. I had a groupon for prescription sunglasses. Their hours are limited to weekdays only and even then, 10 to 5. But they don’t open at 10 anyway. The order took about 3 weeks to get the glasses and then they were wrong. I took them to my eye doctor and he said the focal point was wrong. Back I went to the store and got a bit of resistance as to if there was anything wrong. After being a bit pushy, I got the eye doctor to look at them and she agreed. Now it is three weeks later and I’m still waiting for the glasses. I have called and each time they tell me they’ll be in this week. Today, the woman was honest enough to tell me that she couldn’t find my order though she assured me the lab had the glasses. Don’t do it! I saved money but totally lost way more in time and quality.

Ordered prescription glasses and sunglasses with a Groupon voucher. Had to schedule a last minute eye exam, but it’s good to know they accept other prescriptions here. There was 2 employees in the store one girl was extremely sweet and helpful and unfortunately the other girl just has such an attitude you wonder why people who are so rude choose to work in sales or customer service. The selection isn’t huge here but they do have higher name designer brands compared to Pearle Vision. The most affordable brand they carry is Ray Ban and then higher end include Maui Jim, Persol, Gucci, Burberry, and Tory Burch. They called me about 3 weeks later to come in and pick up my glasses. I was also able to get an eye exam on location and the doctor was very nice. Biggest cons were the smaller selection and that this location isn’t open on the weekends which isn’t really convenient :(I’ve seen vouchers on Groupon for prescription or non-​prescription glasses and sunglasses so check it out if you want to save a few $$ on a nice pair of glasses or sunglasses. Ray Bans frames start around $ 275 and Gucci sunglasses will run you $ 600 before lenses etc.

It took several months for them to call me to let me know my glasses were ready. Plus, my lenses have a weird glare to them that makes me see light reflected twice. I have tried to get this fixed, but the place has not been open during the hours that they are supposed to be. I went on a Wednesday, and there was a sign that said they would be open at 1:30, and no one showed up to open the store all afternoon. The glasses cost a lot of money for the lenses and frames — you would think they would come back quickly and made correctly so I wouldn’t have to try coming back to get them fixed.
This business seems shoddy to me — it’s deceiving because they are in such a nice location, and the prices they charge are so high.

Took a really long time for my glasses to come in — like over 3 ½ weeks. Seems a bit long.

I had to wait for about 15 mins after my scheduled appointment, just because the Doc was with other customer. The Doc was friendly and had a good check Up!
Kep in mind that you might need checkUp once an year or once two years. Although I had a check Up within 7 months!

I scheduled an appointment here a month ago and when I showed up it was closed. I tried calling the number, but there was no answer. Shortly after my appointment time the receptionist showed up and told me and another waiting customer the doctor had an emergency and she called everyone she had a number for. I distinctly remember giving my number when I made the appointment though. Next she said the soonest I could be seen was in another month! I’m not waiting 2 freaking months when there are tons of other optical places near by. She gave me a phone number for another place but I think I’ll just find somewhere else.