Planned Parenthood

I have been to this Planned Parenthood two times and both were pleasant experiences. I got a last-​minute appointment the second time without any hesitation from a staff member. She fit me in right away when it was convenient for me and my wait time was not very long at all. With centers like Planned Parenthood, I try to keep in mind that this organization is seeing a large volume of people seeking treatment everyday for a wide range of reasons. They are busy, no doubt. They do their best to satisfy the needs of their patients. That being said, this center was very helpful in accomodating me. The staff member who took me back and asked me the initial set of questions was very friendly and thorough. The doctor I was seen by knew what I needed, asked if there was anything else she could do for me, and I was on my way in no time. In addition to this, I must say that this facility is particularly clean and well-​kept. I felt very comfortable being there and will go back again. I would recommend them and the services they provide.

THE WORST!!! Had appointment for 2:30 pm, showed up early at 2:18 pm… Got seen at 4:11 pm! Wtf is the purpose of having an appointment if you’re going to make me wait that long?!! Then I finally get back and am out by 434. Soooooo its not like I had an hour procedure done or anything.
Planned parenthood is a joke. I will continue my services at professional doctors offices.
I should have never signed the petition to not get your facilities closed down, they should be.
An apology for waiting over and hour and a half would have been nice.

This is such a big, beautiful space with a lot of potential. The waiting area is large and clean. My complaint is the front desk staff and the woman who took me to the exam room. It was my first visit to this PP and I was not sure where to go. There were a couple of different people sitting in the reception desk area and no one even looked up. When I finally caught someone’s eye I just said, «Sorry…I’ve never been here.» The patient rep just looked at me annoyed and said, «Well… do you have an appointment?» and then slid piece of paper to me.
I am a patient service representative at a local hospital and I do not treat people this way. Perhaps saying, «Good Morning! Do you have an appointment? Please fill out this slip of paper and bring it back when you’re done. There are clip boards and pens here and the waiting area is to your right.» It’s not difficult. I can’t imagine being a vulnerable young person walking into this clinic for the first time. With this kind of service. I would have been nervous and walked out. Planned Parenthood has to be better. People already have a biased view of the quality of care in a PP. We need not perpetuate these negative views.
I took my slip of paper up to the front and 10 minutes later someone barked my name over the speaker. I walk up to the window and the same rude woman just said, «I need your ID.» Working in the medical field and knowing she doesn’t have my insurance information I asked, «Would you like my insurance card as well?» With another snooty attitude she said, «Well.yeah. If you have insurance.»
Fast forward to 40 minutes after my appointment time when I am finally in the exam room dropping off my belongings before my urinalysis. The woman in scrubs asks about the reason for my visit. I tell her my concerns and she gives me completely false information. So bad that I had to correct her so she didn’t repeat this false information to anyone else. If you’re not a doctor or a NP with extensive knowledge you shouldn’t be giving your medical opinion.
When I finally say the DR/​NP I wasn’t even examined. She asked all of the normal questions and then prescribed an antibiotic. It would have been nice to be examined as I was already there for an exam.
You have to be better. Vulnerable populations are counting on you for their healthcare.

One bonus star for the place being clean, nice, and relatively efficient. In addition the nurse who did my initial forms, etc., was fantastic and very friendly. But that’s where the positive ends.
The real problem here is Dr Wilson. To preface, I’ve been going to the Chestnut street PP for years and it’s been a great experience, but they’ve closed so I came to Locust for my yearly checkup. Everything was good until the doctor came in. She spoke down to me like I was an idiot, and treated me like she thought I was a terrible person for electing to stick to the recommended Pap smear schedule instead of getting one that time. She also refused to write a prescription with enough refills despite me having taken the medication this way for 10 years and never having had a doctor, I am serious, yell at me for taking it in that manner. In fact, all of my previous doctors have prescribed it for me without question. She «couldn’t» and now I’ll have to go in a second time this year incurring another copay.
In short her bedside manner is terrible, she shows very little respect for the patient, and is ridiculously condescending. She made a face at me when I explained why I take the medication. It’s a shocking contrast to the other staff I encountered there and my nurse practitioner at the previous PP I went to.
I like the convenience of PP but I’m going to have to seek out a new doctor after being stuck with Wilson at this location. Avoid her if you can.

Decided to come here so I didn’t have to wait for an appointment next week with my regular doctor who sees me on a sliding scale at the Mazzoni Center. Made a 1:00 appointment which I figured would be 1,2,3. Okay… maybe not quite, but, an hour’s wait tops.
Got there a little under 10 minutes early and filled out this form. Office is def nicer than the one on Chestnut Street which is a plus. Waited about 15 minutes and was called again to give my ID. Answered a bunch of questions about my home life, signed some agreements, and was told to sit again.
By this time it is about 3. Why did I schedule something ahead of time again? I go back and get my test done. Nurse goes over some things including a possible follow-​up then a clinician who talks to me about birth control and Plan B. Stuff of that nature. Both were very professional and actually seemed interested in my health then comes to kicker…
I am told to wait a couple minutes to check out. Alrighty. Cool, cool. I sit at this desk and after asking me my name and a couple other things… she says,“Your total is $ 20.” I’m not stingy and I’m not completely broke, but, there are times when you really don’t have the cash to spare. I could of been told ahead of time when we went over my income level which isn’t much at all.
How did that even cost that much? I thought they were there to provide services for low-​income people and I felt in better hands rather than relying on cheap pregnancy tests. Yes, I went there. I’m a grown woman with one sex partner for almost 3 years. It wouldn’t of been the end of the world and have made ends meet before. Moving on… I wasn’t even sure if I brought anything with me other than bus fare. I proceed to tell her I’m not sure if I have enough. You know what she says? «Can you call somebody for the money?»
What made this chick think I was gonna sit there like a JO and do that !!! Did she forget where we were? I begrudgingly dug through my bag, found a bill stashed outside of my wallet, and walked out to carry on my day.
I’m sure they do provide a service to many women that they can’t get elsewhere because of lack of insurance or for privacy reasons, but, they really come off as money hungry. Not to mention, the wait time is ridiculous. I almost did walk out before they called my name.
Two stars for the nice, welcoming office and the a-​okay medical staff.

The most terrible experience I’ve had. I had an appointment I made weeks in advance. They call me the day before saying they made an oopsie and they cancelled it. Ok, so I reschedule for 12:30. 1:45 rolls around, I’m still waiting. I ask how much longer because I have to get to work. They say «I dunno like 1 or 2 more hours». They were unprofessional and just didn’t give a crap. What kind of place makes you wait 3 hours after your appointment time? Why even have appointment times?! I was so upset and I had to leave or risk losing my job. I hate this place. It was my first time going to a planned parenthood for birth control and it ruined my image of them. Never again.

Don’t come to this location if you want to be treated with respect! The wait was well over 2 hours long, the staff acted as if they had no idea what customer service means and the nurses seemed disinterested. Um, I didn’t know you were doing me a favor by doing your job. I asked general health questions and she brushed them aside as if she had no time for them. The woman running the payment options also had an attitude. Steer clear and find another location, one where you’re actually given some decency.

The receptionists need to get their attitudes in check. And I was under the impression I was going for a free visit because of my low income, but at the last minute, after everything was said and done, they sprung a surprise $ 100 balance at me, which I was unable to pay. There was a huge lack of communication which caused embarrassment to me. They should have told me before I went back and had an exam and medication.
My doctor whom I can’t remember her name was pleasant at least.
Bottom line; only go here if you have no insurance, not alot of money to spend (you WILL have to pay at least $ 55) and you have absolutely no other option.

Dr. Wilson was super nice. Nurse was super nice.
Location perfect.
Downside: Very long wait time.

I’m at Planned Parenthood as we speak. It’s my first visit and I am NOT pleased. I scheduled an appointment more than 3 weeks in advance and when I got to my appointment, I was told that I’m not in the system, so I will be considered a walk-​in. I even looked through my phone to check if I called the right location, which I definitely did. Guess how long the wait is. 2 HOURS!
Okay, let me think of some positives. The receptionist was friendly & nice. That’s it. Period.
I would not recommend this Planned Parenthood location to anyone.

I won’t go into detail about my experiences with Planned Parenthood but I’ll say it was pretty good. I heard many people in the waiting area complain about the front desk people being rude, but they were nice to me. I think I’d be rude too if I had to deal with some of the characters that come in there on a daily basis. The receptionist forgot to give me my paperwork to fill out when I came in but once she remembered I felt like they saw me asap. My appointment was free because of my income and they even helped me fill out paperwork to help me get low cost coverage in the future. I called 3 weeks ago and specified that I needed a Monday appointment so it didn’t take that long to be seen. All in all I am happy with my services here and would recommend it to any woman my age who needs low cost/​free care.