Rocco’s Collision Center

Well, after having my vehicle broken into, I went to get a quote for the repair. The criminals pried the lock open and now the door won’t lock. Rocco’s quoted me $ 915 for the repair. The dealership, whom I got a quote from earlier this week was $ 600. I went to another local professional shop and got a quote for $ 250. Rocco’s quoted 11.5 hours of labor and added that they really won’t know the repair until they looked into it further. Pretty sure they just didn’t want my business. Couldn’t be more sure that I’ll never go here again for a repair or quote.

This is one of those businesses that you hope to never have to use, but as a resident of South Philly, you occasionally have some jackass decide that your car could use some impromptu customization & knock your bumper half off while parallel parking. This has happened to my twice in two years, so when I called my insurance company, they referred me to Rocco’s.
I’ll be honest. I’m not originally from here… and as anyone in South Philly will tell you, people here can be a bit abrasive from time to time. But not at Rocco’s. Diane is one of the nicest people I’ve ever dealt with since living here, one time spending about 3 hours tracking down a loaner vehicle that Rocco’s wasn’t going to see an extra dime providing me. The other folks at Rocco’s are just as fantastic… I got regular updates (sometimes multiple calls a day) letting me know what the status was of my repairs, and they were always done with my car a couple of days prior to their original estimate. The work was quality & they did a thorough walkthrough of the job to show me just what had been done and to make sure I was happy with their work.
If you’re in the area & need work done, I would highly recommend Rocco’s. They’re professional, courteous, thorough and efficient… exactly what everyone should be looking for in an auto body shop.

I had my car repaired by Rocco’s a little while ago and they did a great job. Quality work and great customer service. Diane in the front office was very courteous and makes you feel at ease. She’s great! I highly recommend Rocco’s!

After a fine Philadelphia citizen wrote some choice explicit words on my cousin’s car in white spray paint, we came to Rocco’s simply to get an estimate. 15 minutes later we left with his car back to normal and our wallets happy. The staff was friendly and professional. I would definitely recommend.

After a particularly terrible incident with Pep Boys (check my other reviews for that horror story), I had to file a claim with my insurance company (State Farm) against Pep Boys for the damages. Rocco’s was the only State Farm «approved» body shop in the area, so I went here… I wish I didn’t have to. I would have much rather taken it to a Honda dealership.
So, I got there… they didn’t have my insurance claim paperwork — it took them 15 minutes to find it. But once they did find it — they decided to instead start helping a guy who was having a BMW repaired (who came in after me)…I guess his more expensive car was more important car than my pathetic Honda. Once the paperwork was handled, they went out and took a look at the car… I explained to them the damage and how it was done. I pointed out the scuff marks and scratches on the front bumper and asked them to include them in the estimate and the actual repairs. I also asked them to take a look at a scratch on the rear bumper that was my fault and give me an estimate for those repairs — the guy agreed, documented the scratch and said he’d get me a separate estimate when I picked up the car after the repairs covered by the insurance were completed.
After I left, I took a look at the paperwork they handed me when I left… they handed me a «condition» form for my car — that documents the condition of customers’ cars before Rocco’s takes possession of the vehicle to conduct the repairs. Let me make this clear… my car — aside from the damage that Pep Boys was responsible for and the scratch on the rear bumper which was my fault — is a cream puff. It is in nearly flawless shape… yet, this condition form from Rocco’s was so marked up with supposed door dings, scratches, dents and what-​not that it would have been easy for them to have left my car out in a massive hail storm and I wouldn’t have any legal grounds for a complaint.
Multiple days passed without any word from Rocco’s until my mother called me. For some reason, Rocco’s had been calling my parent’s house in Pittsburgh instead of the number — my cell phone number — which they had explicitly asked for and I had gladly provided. It seems they had been calling for a day or longer by then, telling me to pick up the car because it was done. I’m not sure where they got my parent’s home number or what possessed them to call it when they had my cell phone number… but I went down there immediately anyway — even though I was in the middle of something else.
When I got there — the car wasn’t ready. I waited an additional 20 minutes for it to be brought in front of the shop. When it got there, an employee went over the repairs with me and rushed me into signing the papers and then went back inside. Yet, after I looked over the car a little closer, I realized they hadn’t really re-​painted the scruff marks and scratches on the front bumper. They had just «buffed» them a little bit, making the scratches a little less obvious — but no paint had been applied… even though I had made a point of requesting it. I went back inside and asked about the scratches on the bumper and they dismissed me — saying that it was difficult to apply paint to a bumper, that it peels unless you’ve got the factory paint or something stupid like that… Umm, why don’t you have the factory paint (***Hint: This is why I wanted to go to a Honda dealership!***)? I also asked about the separate estimate for the scratch on the back bumper… this question was greeted with a blank stare. I walked out. Once I got back into my car, I noticed a few scuff marks and at least one significant scratch on the interior of the front passenger door — that they removed to repair the dent in the door. I find that pretty unacceptable.
If you can help it — try not to go to Rocco’s. If you have to — be deliberate in your actions… document everything… question the «condition» form, don’t let them rush you through anything even if they are really busy… and make it absolutely clear what is to be repaired and your expectation of what those repairs will look like when completed. And besides, it’s huge pain to even use that place — it’s tucked on tiny street in South Philly with a constant overflow of traffic — why bother?