Southwest Airlines

Had an awful experience yesterday I mean awful. Starting from the wheelchair service to the gate at love field for #229 as she called herself she was rude and even uglier to my 21 month old. I just had a nervous breakdown was traveling to my parents with my son. We had 1 hour delay when when got to the gate then a 2 hour in flight on Tarmac delay. It was the worst flight ever I suffer from anxiety and it was awful hot I miserable. The only good thing was Kim the lead flight attendant she was nice. I feel I should either receive a refund or a voucher as that that horrible we finally arrived 7:40 — 8 o’clock

I had two kids flying with me; a 1yr old and a 4yrs old with a Group A boarding ticket. When group A was called the employee did not let me get on the plane. I had to wait until all of Group A had boarded before he acknowledge me. I just want to get on the plane and get my kids settled down, instead I had to wait with my young ones in their stroller while everyone boarded first! I thought seniors, people with disability and people with small kids are able to board first when their group is called… The employee clearly needs to be retrained.

The only airline I will ever fly again. I have had many disappointing experiences with other airlines in the past but when I fly Southwest I feel extreme comfort and reassurance that I am in great hands. With awesome advantages like free in-​air wifi, free bags and very affordable in air drink options to name just a few, it’s a no brainier when ever I go to book my next flight. I also highly recommend taking advantage of Southwest’s rapid rewards program which will enable you to save a lot or fly for free in most cases after accumulating points. For someone like me who travels a decent amount, enjoys in-​air comfort and an overall smooth flying experience, it’s Southwest every time.

In researching airlines to fly to SE Asia, I thought I should probably show some love to my favorite airline (note — Southwest does not fly to Asia). Only recently did I have to use another airline (American Airlines), and it was then I realized just how much better Southwest really is than the other airlines.
Highlights of the airline:
1) position boarding — instead of an actual seat, you get a position which tells you when you are allowed to board. I understand some people prefer knowing their seat beforehand, but I think its much, much simpler this way. Theres also not like 10 million classes that board before you like most airlines. Also, its only 12.50 if you want to guarantee you board early.
2) 2 free checked bags — This is like…$ 50 value? I dont even know.
3) FREE TICKET CHANGING — this is huge! I was recently on alot of interviews across the country and frequently had to change my flights. On any other airline, thats 200 – 300 dollars + change in price. With southwest you just pay the change in price. This is the biggest plus for me, as it allows the most flexibility. You don’t have to be worried every time you buy a ticket, especially far in advance.
4) Free drink coupons — they send me these all the time — free alcohol on the plane!
5) Free TV — On many of the flights I have been on, if you have a computer you can connect to their ‘in-​flight service’ which has like 15 channels or so. Not sure how often they have this though.
I have had a few problems on a specific trip in particular, but all in all this airline stands above the rest to me in terms of convenience and usually price.

I would rate this airline higher, except I just don’t understand why they don’t have assigned seating. It would make everything a lot faster, wouldn’t it? Instead of a seat number, you get a «position» number. This designates where in line you stand when you are about to board. Then where you sit is a first come, first seated business. What ends up happening is a whole bunch of people in the end wondering where there are empty seats. Otherwise, I love Southwest — 2 free checked bags, in-​flight entertainment to your own device, and all the snacks and soda you want! The staff is friendly, and the seats are not bad. However, the whole idea of not knowing if you’ll sit with your travel companion or not is silly, as is looking around for an empty seat on a full flight if you are last to board.

Just flew SW for first time. It has been 45 days since I filed an online complaint with Southwest about the homophobic treatment their employee in Philadelphia Airport gate gave me. They promise a response within 30 days. I haven’t gotten a response. I am going to file a complaint with the San Francisco Human Rights Commission to get them evicted from SFO. After I complained at the gate about the homophobic treatment the supervisor threatened to prevent me from flying anywhere with any airline. She was going to make up something to tell the TSA security so they would prevent me from flying. That is illegal. I will never fly this airline again. They lie and claim media personal carrying large professional cameras can board early to stow their equipment cause they want to get you to pay extra for what they promised would be free. I see they have 9, 1-​star reviews and only 6, 5-​star reviews. Their average is 2−½ stars. Since you get 1 star for free that means they have earned 1.5 out of the 4 stars above the free star. That’s 38.5 out of 100. ⁶⁰⁄₁₀₀ is an F at school. Big fail !!!

Great prices, excellent services, no penalty if u change your flight. friendly cabin crew. free beverage and snack. Very pleases with flight I took with, 2015 them in Aug 2015.

Last Saturday we flew home to PHL from LAS. The take-​off was on-​time. Although our outgoing flight was delayed due to a known scheduling issue. The Southwest signature cattle shoot approach to plane boarding was a joy (sarcasm). Once on-​board the plane was packed completely full. The flight attendant (FA) for our area was an angry, job-​hating anti-​people-​person. A bit into the flight we hit some turbulence. No biggie, but the captain left the seat belt light on. Our FA came through like an angry drill sergeant and took drink orders. A few minutes later she literally dropped cartons of snacks a few seats up to «take some and pass it back». Again, no big deal. A while later she walked through the aisle with a fresh box of snack packs. She was stopping at each seat ahead of us and was handing out little bags of carbs. When she got to our aisle I said, «no thank you.» It must have dawned on her that we were offered snacks previously or she had a stroke. My friend in the middle seat said, «may I have some of the little cookies?» You would have thought that he just asked for a foot massage and a blow job. She scowled and barked loud enough for everyone in several seats forward and aft to hear, «The turbulence has made this a very difficult service. This snack service is for first snacks. If you’re demanding a second serving, I’ll give you one but I’m not here for second snack servings and I still have to get the beverage service completed.» And then without waiting for him to answer she hurried away in a huff. He was humiliated. I was, and remain, flabbergasted that she would act out in such a ridiculous and mean way. Good (even adequate) customer service be damned.
My friend pointed out that to engage with this whack job flight attendant would probably result in an emergency landing and a fine. But how dare she have a job where a teeny-​tiny bit of power gives her the freedom to be a total bitch to someone who smiled at her and politely asked for some little cookies.

I just returned from cancun Mexico. My flight went good the customer service was a lot better than US Airways. My only complaint is I don’t like that there seating is first come first served. I prefer assigned seats. They let your bags ride for free so that was a big plus.

I’ll always fly Southwest, despite the personnel in PHL. Ticket agents are exceptionally rude. Witnessed a couple who were fine, but the rest were yelling and arguing with each other. The one who helped us could have asked for IDs, but instead just yelled that «I need ID from both y’all. Now.» From everyone else… No please, thank you, or any kind of professional courtesy.
Maybe next time I’ll fly into Albany instead and just deal with the longer drive.

When I was in grad school, I wrote a paper comparing JetBlue and Southwest as organizations. Southwest outperforms JetBlue in almost every measurable metric. It pained me to write that paper, because it’s so obvious that JetBlue is the preferable airline. Sure, they both fly places and their planes are similar. They sell tickets around the same price point and don’t stick it to you if you god forbid want to travel with a suitcase. And I’ve had positive experiences with the flight attendants on both airlines.
But Southwest manages to make traveling even more stressful than it already is, by adding the excitement of not knowing whether you’ll be able to sit next to your loved ones. Or, if you’re flying solo, you can probably look forward to switching seats a few times when a nice mom sweetly asks if you’ll let her two children sit next to her. Or are you some kind of heartless monster/​want your seat kicked all flight when she puts one kid behind you if you refuse?! So when boarding, people are on edge, and understandably so. Try flying to Orlando on Southwest. Everyone is a family of 3−5+ and if they could just click a couple dots on the computer prior to boarding, it would probably be a less harrowing boarding experience, maybe even with a few smiles.

If you book a regular ticket do not expect to sit with your loved ones. Asking flight attendants to help is useless.

I had a returning flight from MSY with a layover in Tampa and both airports had organization issues. Check in was disorganized. Tsa check point was disorganized due to a lack of communication between employees. The Tampa flight was delayed. They moved the boarding gate with little/​unclear notification. The flight was booked full and there were no assigned seats. Boarding was a disorganized free for all. It was like riding a bus. The overall set up should be redesigned to make the airport experience more seamless. I flew delta to MSY and my experience on southwest failed miserably in comparison.

Worst airline do not use! Pay the extra 25 bucks to check your bag using other airlines. I had to stand in 5 degree weather for 40 minutes to use the sky cap because that line was a littl shorter than the one inside that wrapped around 4 times. Get it together southwest. Your airline sucks! You prob have 20 plus people mild hypothermia while we had to wait in the 49 minute line versus inside for the 1.5 hour wait. I was here 2 hours early and still just got to the terminal 5 minutes before boarding

I prefer Southwest Airlines over:
— Delta
— US Airways
— American Airlines
Airlines I prefer over Southwest Airlines:
— JetBlue
— Virgin
So being right in the middle isn’t a bad thing. But to be honest, Southwest Airlines is exponentially better than the other 3 crap domestic airlines.

Consistently disappointed by the ticket clerks. Why are there only 4 computers on for tickets? The line is about to go out the door!!!

I always travel with SW and enjoy their silly humor. Flight from Philly to Ft. Lauderdale promised to be bumpy. Pilot promised to fly around turbulence and he was absolutely perfect. I could have balanced a ball on my head for the entire flight without it moving. He was very skilled. Same thing on the return flight and the landing was featherlight.

I love Southwest. They fly your bags for free, and are usually the lowest cost on the block. They consistently have helpful, friendly and outgoing staff. Sure, their direct flights are a bit limited, as is the leg room — but you are flying the low cost airline. You can’t expect business class seating, on a «coach» budget.
As a typical «oversized» American, I don’t actually get comfortable for most of the flight, and the seat belt makes me feel self conscious since I have to pull it almost completely expanded. I feel like they could continue to be the «lost cost airline» and maybe remove 1 or 2 rows so a 6 hour flight doesn’t feel like torture. But I understand to be cost effective, AND offer free bags, you need to cram as many people in as possible.
Regardless, they will always be my domestic airline of choice.

You get what you pay for — yeah it’s cheap to fly Southwest but everything costs extra.
Want to board first (so that you have a snowball’s chance in hell of getting overhead space for your luggage)? Pay for it.
I absolutely loathe their «cattle call» approach to seating.
Need a snack? Pay for it.
Want to be able to change your ticket or G-​d forbid refund it? Pay more for it again.
Yikes.
Flying in this country sucks in general and Southwest can suck a little less (or alittle more depending on your viewpoint).
Bön frikkin’ Voyage!

«It’s better to travel well than to arrive.» ~ Buddha
Since most of my life occurs between Portsmouth, Portland and Pennsylvania; I am wicked– disappointed to learn that Southwest has discontinued its flight to/​from Philadelphia and Manchester. Now when I travel to northern New England, I will need to fly to Boston (painful) and rent a car for the rest of my trip.
On the bright side, I like knowing there are less and less people going to the same places as me. (-: