Ava Wheelchair Van Rentals of Phoenix

I work for a collision repair facility and part of my job is acquiring rentals for customers while their vehicle is in repair. I had a customer that needed a wheelchair accessible van and called this company to make the arrangements a week in advance. Initially it seemed easy, until I made the reservation. After that, there were daily issues, and my customer had not even picked up the van. They told me they would reserve a van just like my customer’s, same make, model and year and same equipment, all electronic. He ended up with an old minivan with all manual controls. Not as ordered. In addition, the customer arrived to pick up the van and the rep that I had been in contact with gave him a bunch of grief. Not to make this a long drawn out story, but there are other companies in the valley that would do a lot better for a lot less.