Babies “R” Us

I have mixed opinions about Babies R Us because we’ve had our ups and downs with them over the past year. But when it was all said and done everything worked out positively so I’ll settle on 4 stars.
When we found out we were expecting a baby and needed to start thinking about all the things one myst purchase in that situation, Babies R Us at the time was the first store that came to mind. Hubs and I went in to start our registry and were instantly overwhelmed. The store is huge, and for someone who doesn’t yet know much about what babies need, I didn’t know where to begin. Thankfully the registry desk is near the entrance and the woman sitting there saw our dumbstruck faces and rescued us. She helped us get started, gave us pointers on how to navigate the store, and provided some advice on other sticking points that other couples like us have run in to. She was chipper and excited for us, so by the time we got our scanner gun and were released on the store, we were excited too!
One of the best things about registering here was there Endless Earnings program. That, combined with their loyalty card, kept us in reward gift cards for months. I’m still honestly not really clear on how the points and dollars accumulate… but I’d get $ 5-​$ 20 emailed to me every month right around the time the baby shower purchases were being made. After the shower (and after our «registry completion event»), we got another gift card emailed with our total earnings off registry purchases. They definitely kept us coming back to spend that credit!
A downside was their customer service when we had small issues. We had two challenges pop up: the first was my mother in law getting a phone call that her purchase was in store, ready for pick up… when she had arranged and paid for shipping. The item shipped just fine, but the call spooked her a little bit and getting a human on the phone to explain where the wires had gotten crossed was difficult, to say the least. The second thing was a glider that was shipped to our home and arrived defective. We didn’t know that until we put it together, so sending it back with the delivery service wasn’t an option. Attempting to get BRU to pick it up and send a good one turned out to be impossible. Getting them to accept the defective one in their store and ship us a good one (without charging us extra) turned out to be quite a feat, but luckily I have a persistent husband! We did get the situation handled at no extra cost, and I absolutely love my glider now.
In store their customer service has always been good. The store is open, bright and clean. Their selection of products is great, I just wish they had more cloth diapering supplies! As long as I have babies or friends who have babies, I’m sure I’ll be in and out frequently. BRU gets the job done.

Very poor customer service. They make you feel like your in the wrong. I will never shop here again.

Today was my first day ever attempting the baby buying experience. As a soon-​to-​be first time mom I am basically overwhelmed by the millions of choices they have for the millions of things you may or may not need.
So the sum of this ad is Thank God for Ted (the amazing, knowledgable man that taught us us what we need to know, want, and don’t want in strollers, pack n plays, and car seats. Seriously without him we would’ve mindlessly wandered through the store not knowing what we want, don’t want, need, don’t need, and on and on and left with no more information than before and more anxiety about what we need to do to prepare.
Ultimately we didn’t purchase today, but it was so nice not to have high pressure sales. So we came home, did a litttle further research on safety etc and we will happily return.
Thank You, Ted and Babys R Us!

Really clean & friendly staff. Went to pick up somethings from a registry and their staff was great with us helped us look around to find anything e asked for. Their cashiers were super helpful to! I would come here again if needed.

OVER-​PRICED and then some
1. Lots of rules and restrictions when they have coupons
2. EVERYTHING is more expensive here, it doesn’t matter what deals or specials the website is running.
3. No customer service at all, the only time they care is when you are there to sign up for a registry.
4. God forbid if you have to return something, even with a receipt, they require your ID and phone number, WTF? It makes me feel like a criminal or something.
5. I don’t like to use them for a baby registry anymore. I feel bad for anyone I know and love having to go experience all the above mentioned points.

We received fantastic customer service at this location when purchasing furniture for our nursery. Love all the sales here, too!

Kind of impersonal as a shopping experience, but I love the selection available. There are always a ton of clearance deals and they send out lots of coupons which helps as well. Just wish it was easier to find someone when needed.

This place irritates me. I’m not exaggerating when I say EVERYTHING is overpriced and the customer service is ridiculous. Having a baby can be very expensive so please do yourself a favor and shop at Target or on Amazon for all things baby. And don’t be fooled by their coupons, you can’t combine them with their «red-​hot deals» or «price-​match».

I’m torn on this review, I want to trash them over some bad experiences I’ve had, but overall they are an okay store with a good selection of merchandise and the, occasional, great deal on clearance items.
I remember a few years ago when I attempted to order the nursery furniture for my baby it was a comedy of errors that literally mirrored the ‘Cheese Shop’ skit by Monty Python, minus the British accents (and the cheese.)
Me-«Do you have this dresser in stock?»
Employee-«No sorry, Ma’am, we don’t carry that style any longer.»
Me-«Okay, what about this changing table you have as the floor model, can I get one of those?»
Employee-«No, our supplier never delivers those on a Wednesday, sorry Ma’am.»
Me-«Okay, do you have any cribs in stock?»
Employee-«Again, I apologize profusely Ma’am, but it appears we are all out of those as well…»
Me-«Tell me, do you in fact have ANY baby furniture at all…»
But all that aside, and keeping in mind this was a few years ago I’m actually not subtracting any stars for it. Just thought I’d mention it as it was as annoying as heck and still sticks in my mind.
So, anytime anyone in our office welcomes a new baby, or grand baby, we take up a collection and I head over here to get them a gift card and a package of diapers as a gift from everyone at the office. In the 5 years I have worked here I’ve done this at least 10 times and probably spent upwards of $ 2,000 on Babies R Us gift cards. This is over and above what I have spent on goods and gear for my own two little ones. So to summarize, I have dropped a ton of money in here.
Imagine my delight when I recently got an emailed statement for my Babies R Us Rewards card telling me that for the first time ever my shopping trips (presumably) in the last year calendar had earned me a bonus reward! «Yes! Score! All that money I have spent in here and finally it pays *me* back in some tangible way!» What is my reward amount I wonder? Maybe a $ 20 gift card, a big fat rebate, some too-​good-​to-​be-​true percentage off coupon? I wonder… I opened the email to get the details. Ladies and Gents; I was the proud recipient of a $ 1 coupon that expired in one month. As my father always told me, «Now don’t spend it all in one place!» Uh yeah, I deleted the stupid $ 1 coupon email. WTF? REALLY Babies R Us, really?
So last week I needed to go and get another gift card for a co-​worker, and this time when the cashier asked me if I had a Babies R Us Rewards Card I wanted to scan for points I just laughed bitterly. She was very nice, and I guess that wasn’t a very polite response on my part, but I couldn’t help it, it was a reflex response. C’mon BRU, if you are gonna offer rewards for people to shop in your store make them REAL rewards, not silly $ 1 off coupons.
Okay, I guess my rant is mostly over. This is a decent store, it’s clean, the staff is nice and you can *usually* get what you want when you want it (as long as it isn’t nursery furniture) but I think their rewards system is a total joke.

I could spend hours in here!

High prices, poor selection, and awful customer service. These are the reasons I chose not to register at Babies R Us in the first place. When l received BRU products at my shower and had no use for them I tried returning to the store. I did not have a gift receipt nor a gift registry so I was told they couldn’t do anything for me. I was stuck with products I didn’t need. Really? Is this how you treat your customers? The cashier admitted that each item was currently on the shelves but she had no way of «matching them up» against a receipt or registry. She even suggested that I try returning them to Walmart because their return policy is very lax. I was disgusted and offended. I was doing the right thing by taking the products back to the store from which they came. Even Target allows you to return things without a receipt. I’ll never buy anything at BRU.

DONT BOTHER!
The majority of women who work here are very rude. I have spent THOUSANDS of dollars here in the last 3 years and when trying to us a free 5 $ coupon here that wouldnt scan, I was accused of already using the coupon and trying to double use. Are you kidding me! If you dont want to offer the savings Babies R Us, then DONT!
Not the first time myself, sister or mother was treated poorly here. Sad, but true.
This store needs new management to come in and do some housecleaning with the staff. At this point, I WILL not shop here and will pay more elsewhere just to avoid this place! You have seen my last dollar Babies R Us.

Anything and everything you need for baby!

I rarely visit BRU because I know their prices are significantly higher than
, target and most other stores. But for when I need something ASAP, I go there. Our 4 mo old got a cold and we needed a humidifier fast! So after working a 10 hour day, I run over to BRU, ask for help in identifying which one of the 15 humidifiers they sell is a good one… the lady helping me just read what was on the boxes and concluded that it «depended on what I was looking to spend.» Really? That’s all you got? I noticed that half of the product boxes were severely dented in or visibly opened previously and repackaged. There was even an instruction manual for one of them between the boxes on the shelf. So I carefully chose the box that seemed to be least disturbed.
I checked out, got home 5 minutes later and opened the box. The unit was clearly used, the metals parts were rusted inside and the serial number was blacked out. I immediately returned to the store and told them about my damage product. They just instructed me to go pick out another one. I said, «are you kidding? every other box i looked at has already been opened!» I suggested giving me an open box discount on the open box of my choosing and she, the manager, said, «I’m sorry, I can’t do that.» I don’t know how BRU runs things, but if they don’t give managers power to give discounts, I can’t believe anyone likes to work there.
Save money and hassle, buy on

I saw today that Babies R us is offering a 20% off on ALL Glider and Ottomens, Which is fantastic! Except for the fact that I also noticed that they have not only increased the prices of both but a COMBO that I was looking at on January 4^th 2012 and saved the link to (Which no longer works) is now not available as a combo (Actually there aren’t any combos available) and is now priced at a total of almost $ 400 (Originally $ 239.98 for both). So that got me thinking (Though I LOVE BABIES R US) — do they usually jack up their prices when coupons come out and try to make more money and pull a fast one… Ummm! I will be following up on this! I called Shermag (French Company) and hopefully they will return my call.

Im not the biggest fan of this store. The diapers and everyday items seem to be a lot more expensive here. We did buy some bigger ticket items like a car seat, and a few other things. Some of the kids seats and bean bags they have were very dirty and almost looked used while they kept their overpriced new price on them. It seems hit or miss if you get an employee that is happy to be there or not. Not a big fan of this store

If you are purchasing a car seat, breast pump or stroller from Babies R Us beware… the warranty they sell eliminates these items from the «gift card no hassle refund»
I purchased a warranty on a stroller from Babies R Us last year after the cashier convinced me that if anything happened to the stroller Babies R Us would send me a gift card to be able to purchase a new one and that I would not have to deal with the manufacturer warranty.
When I tried to file a claim the system kept kicking me out. Then customer service at Babies R Us tells me I have to go to the store and purchase a new one then send both receipts (the one for the old one and the new one to them) then they would reimburse for the new one, but only after the manufacture warranty expires. What a pain. Who wants to do all that. They get to collect an extra $ 20 from people and get away with this supposed added convenience that is actually just a scam.
I will never set foot in a Babies R Us /​Toys R Us again. The nerve of big business to steal $ 20 from the working class.

Very large store with everything I need, come here 1 – 2 times a week and have not run into any major problems. Sometimes they are out of a specific food or item, but then they get it within a few days. Nice staff, been asked a couple times if I needed help, but I usually know where everything is now since I come so often! Lots of selection and baby loves this store.

I go to BRU almost every week, sometimes twice, since I had my baby 17 months ago! It has pretty much everything I need and they open until 9, which is great. It’s easier to go by myself than with him.
I must say that they use to have better promotions (20% coupons, now only 15%, better diaper coupons, etc), they tend to run out of stock of several products pretty often and it takes a while to re-​stock., and sometimes is almost impossible to get an associate to help you in the furniture area. Then again, the store is literally 2 min away from me, so can’t beat the convenience.
I went to Buy Buy Baby and they do have more inventory (the store is huuuge!) and prices were basically the same. They accept Bed Bath & Beyond coupons here, I may have to visit more often, especially since now I’m expecting number 2 :-)

I do not like their parking outside. It is hard to cross the median without almost getting run over by a Hummer or somethin’. It is crazy.
Anyway, the store itself is great. The associates are not as friendly as one would like them to be. They always seem to be busy doing nothing.
I will forever be grateful to BRU for their restroom and rest area specially created for moms who can change their babies diapers if code brown happens and they can breastfeed the baby in privacy. I don’t think there is any other store out there who goes to such lenghts to cater to new mothers in such a way. Plus they provide you with diapers if you do not have your own. How nice. The sales could be better at BRU… and they need to do more coupons on their website but overall… this is a great place.
FYI, you can most likely find better prices at
on big ticket items such as strollers, car seats etc. Plus, the selection is limited at BRU.