Bell Collision

No one at Bell Collision stands by their word. They act like they care about you when in fact it’s all a front. Horrible paint job, cracking paint on the roof of my brand new SUV. None of the doors or trim line up. My hood is still an ¹⁄₈ of an inch off. The back lift gate leaks, rear window slams down when try to power it down. Also when we picked up the vehicle my husband immediately noticed many cosmetic issues and the huge misaligned lift gate. RAY SMITH assured us both that these things will be fixed. RAY SMITH then told my husband and I to take the vehicle home and really look it over and write everything down and to call BELL COLLISION to set up an appointment for these things to be addressed. With that information in hand we took the vehicle home and did just that. Blue tape everywhere. So many things wrong. To top it all off in the end I was told my warranty was void because I popped off a plastic rear footplate. Mind you through all of this, and at the time of vehicle pick up, cosmetic issue where brought up.

These guys did an incredible job! They also detailed the inside after having my vehicle for about a week. The work was amazing and they replaced everything they needed to for me. My car was so clean and shiny and they did a phenomenal job!

This shop is great at what they do! Excellent customer service and super friendly. I feel that they deserve 5 stars because they go above and beyond. Thank you so much Bell Collision. My car has never looked better. I’m super happy with the results of my bumper. I was never misinformed about anything and everything was communicated with me. Aaron was amazing and I didn’t feel one bit out of the loop. Everyone here at Bell Collision was friendly and sweet. I also loved the tea and coffee pods in the lobby, so great!
Another bonus, is that there’s an Enterprise located right around the corner if you need a rental while your car is being worked on! Location is right across from a Honda Dealership (Bell Honda), and whilst I saw a lot of Hondas being worked on, I’m sure they work on other brands of cars too.
I would highly recommend this place for your body shop needs. It was a little out of the way for me, but I don’t regret it one bit. Definitely A+ in my book.

George! Thanks so much for taking such good care of my car and keeping in touch with me throughout the process. Communication is key, and knowing where you were with the repairs was a comfort; even though there were minor delays — it helps to be kept in the loop. The work is superior too and definitely worth the wait. This is my second experience with BELL COLLISION and both times were impressive! I also want to appreciate the girls at the front desk (Genevieve)! The only thing I would suggest is buttermilk bars or old fashioned donuts and better candy in the dish! ahah THANKS AGAIN! I’m a fan! BOOTs!

Thank you Tullio, Jason, and team at Bell Collision Center! They took what should’ve been a frustrating situation and really one above and beyond to create a great solution for my family and I. They definitely went the extra mile, even working with the insurance company to get me a better deal and to help get the mission accomplished! They also have a great ‘text’ alert /​update system to keep you in the loop of the progress… I loved it, and the frequency was perfect. They definitely treated me and my situation with some of the BEST CUSTOMER SERVICE I’ve experienced in a long time! They are fare, honest, and priced right (I even verified!) — refreshing, there’s one less stress in my life now!
Thank you again — Ryan & Family =)

Recently I reviewed an establishment that had all 5 star reviews and it only got 2 stars from me. That will not be the case with Bell Collision. My car had visited a concrete pillar in a parking garage, and I took it to Bell Collision because they were on my insurance company’s pre-​approved list and also had 5 stars on Unilocal.I worked primarily with Mr. Grant Lowe who was friendly and communicative during the entire process. Plus they were able to finish the repair a week sooner than estimated. This is a great operation and while I hope not to be a regular there, if I had to be a regular SOMEWHERE, this would be the place! Did I mention that the quality of their work was fantastic?

This morning I hit a post while backing up. The damage was on my front right fender and bumper. I have used one body shop in the past and have always been pleased with the service. I decided to try Bell Collision because of the proximity to my current house. The «estimate» consisted of an employee walking out to the vehicle and saying the estimate is «two thousand, wait three thousand but it may be more when we get inside». I stated that in my past experiences I had been given a written estimate that gave me the cost of parts paint and service including whether or not they were factory or oem parts. He said he could write his visual estimate of three thousand down on paper.
I decided to go to the former collision center I had used (Van Collision). Within 15 minutes I was given a professionally printed estimate for $ 1497 which included all Subaru parts. This also included the fade in paint to extend onto the passenger door.

Let me tell you what these guys did for me. I crashed my car a while back and called them for a estimate. An actual technician house to give me a visual estimate on the car. It was basically estimated as more to repair than the car was worth, and the technician was very honest about that. He asked me what I planned to do, and I mentioned I had put it up on craigslist for $ 2.5k. He said that he heard of roughly the same car in the same condition going for $ 3 – 3.5k, and that I was selling it short. He also sent me the official estimate anyways, just in case.
Sure enough, I put it up for $ 3.5k and sold it in a week, for $ 1000 more than I would have otherwise. Bell Collision didn’t get my business that day, but when the time comes I can’t imagine going anyplace else. You guys rock.

I am very pleased with the services and staff of Bell Collision.
They are fair and trustworthy of taking care of my car. Grant helped take it an extra notch and replaced a stop light bulb.
I would recommend anyone to the center.

This review is not for the actual repair as both my vehicles had been totaled.
I’ve been fortunate (or unfortunate) to work with Bell Collision twice now over the past few years. I first selected Bell Collision because I have a Honda. While they are not Honda only, they are part of Bell Honda (just across the street) and they mainly handle Hondas.
The insurance provided tow company lost my vehicle. They dropped it off at a different repair shop (who then tried to get the job). I think it was part of a scam they run. I was having difficulty to get the tow company to move my vehicle to the proper repair facility. Bell Collision offered (without me asking) to go pick it up themselves which they did very promptly.
Once it arrived, Bell Collision got right to work. They immediately began their estimate and tear-​down process. They have an online portal that shows the work that needs to be done and what stage of the repair the vehicle was in. The service reps called often to give updates and were very patient with me with all my questions. Unfortunately the vehicle repair costs put it into totaled range and they were not able to do the repair work. The insurance company tried to ding me quite a bit for on my pay out for «existing damage.» I had bell collision look at that damage and give a quote for them to repair which was about ¹⁄₃ the cost. I submitted that quote to the insurance and they adjusted their payoff accordingly.
A couple of years later my wife was in an accident and without question I sent the vehicle to Bell Collision. Once again it was considered a total.
Both times everyone at Bell Collision was very friendly and willing to answer any questions that I had (even when I called back multiple times with a variety of questions). One of the vehicles I had a question on whether it was worth it to buy back the vehicle and repair it myself and they gave a great pros/​cons of both situations. In the end, I took the total. They were not pushy on trying to get me to do the job with them.
I can’t vouch for the work they do, but having walked through the very impressive repair shop on a few occasions now, how can see the attention to detail they do in their repairs.

These guys are super professional and work with all the insurance companies. The manager, Chris is the best and I always recommend my customers to him and his crew!