Camelback Cleaners

YOU’LL BE SORRY YOU EVER CAME HERE. I PROMISE! I have no idea how this place is still in business. I brought in a cushion cover for my chair exactly 2 weeks ago and it has been a nightmare trying to get a refund for the poor service I have received.
When I brought in the cushion cover the woman employee said she doesn’t think she is allowed to accept it. I asked her why and if she could double check. She called the manager and found out that they can accept it. It costs $ 10 and takes 1 week.
Fast forward 7 days and I get two calls from the two different woman employees telling me that my cushion cover has not been cleaned because I didn’t sign the release form. I go to the store that same day and sign the release form. I am back at square one an entire week later. This time the employee says it should only take a couple of days and not an entire week. I told her that I need a refund and need to get in touch with the manager. She says she will call him. Yeah right.
Fast forward another 7 days (14 days since drop off) and I call THEM to check on the status of my cushion cover. The woman employee tells me it is ready for pick up. I ask her how long it has been ready. She says she honestly has no idea. I am obviously frustrated at this point. I reiterate that I need a refund for $ 10 because of this outrageous 2 week process. I ask to speak to a manager and the woman says that she will call him for me. I ask if I can have his phone number and she says no.
IT’S NOT WORTH IT! DO NOT EVER COME HERE! EVER! THESE CLEANERS DO NOT VALUE THEIR CUSTOMERS AND DO NOT DESERVE OUR BUSINESS.

Please please do not take your clothes here! One of the most poorly run businesses I have ever encountered! Ruined my dress! DO NOT GO HERE!

I recently decided to come back to get my dry cleaning cleaned at Camelback Cleaners. I used them years ago but seem to always have bad service or the shop was not open during the hours posted on the window when it was time to open. However, my experience lately have been great. The lady who works the counter is very friendly and has a smile. My items are neatly hung on the hangers and my clothes are clean. I will continue to use them going forward especially since the price is a great bargain.

One of the employees really struggles with the computer/​cash register. It seems like every other visit she pushes something wrong in the computer resulting in incorrect billing and incorrect services ordered. After one such error today she either refused or did not know how to void out the the transaction. Multiple times the has scribbled something on my claim ticket that was not understood and honored by other employees when I returned to pick up garments. Other times they have issued me tickets/​claim receipts for my garments with other peoples name on it and other times incorrect pick up dates have been printed. This location has no sign or business card identifying who the manager is or even a number to call for customer service. (Unrelated, once I did have a a «redo» because the garment was not clean, but the zero or half-​star rating is primary the result of errors pressed In the computer, the non honoring of had-​revised tickets by other employees, and the unwillingness of staff to call for help when needed.) A supervisor has never been observed at this location.

I wanted to follow up from my 3÷17÷14 post. Mark emailed me back, he was very apologetic and he recovered the missing straps and I picked them up. I am glad that they were able to find the straps, however until I spoke to Mark the customer service was awful. I advised him to train his staff to have some sort of urgency for their customers. People spend a lot of money on clothes and when they drop them off to be cleaned they expect to get «all» of them back.

Some of my friends recommended Camelback Cleaners, so I researched it on Unilocal.I saw a lot of negative reviews, but because I trust my friends, I tried it out. When I got there, the place is not good and there are a lot of clothes everywhere. The person in-​charge said that they are having a busy day and I said that «its okay». I gave them my laundry and they gave me a reasonable charge. After a day, I came back to fetch my clothes and they siad that it was not ready yet. So I started complaining, they said that the clothes will be ready after 24 hours and then when I came there. Its not ready, and the person in-​charge said that they’re are having a bad day again. When they finay gave my clothes back, it’s not clean the way I wanted it. It was a bad experience for me.

Pros: Pricing is good $ 2.75 and service is friendly and fast
Cons: Only cash, several day turnaround, hard to navigate in and out.
For the budget sensitive and unhurried this is a good location.

Update, the issue has been rectified with the help of the AZ Better Business Bureau. I was refunded $ 42.75. Which is the value of the shirt and the cost of cleaning. I did speak to the manager Mark, and he apologized for what I went through and this is not how they conduct business.
I just got the check today. So I am happy.
But I really think the employees should be trained on how to handle issues like this and inform the manager right away like the girl said she would but instead she told me to call the manager. So she never told the manager anything. The female employee sucks ass. The manager Mark is alright with me now.
I wouldn’t go back but the bad experience did end on a positive note, even though it would have been nice to get the actual shirt back, but hey I have been compensated for my lost.

New owner is really nice

They deserve negative stars. Wish I had read the reviews here first but figured how hard could it be? Apparenly very hard. Let me preface this review by saying that I worked at a dry cleaner in high school. Maybe once a quarter we would loose an item or something would get ruined that was the cleaners fault. The shop I worked at was owned by an single individual and he’d be irate because he hated giving bad service and there was pretty much no excuse with the systems he had in place for loosing/​damaging an item. It was rare but I will admit that unfortunately sometimes it did happen. When it did happen he would fully refund the customer the cost of the item and then apologize and make a bunch of different offers to the customer to make up for the mistake. You know, standard good customer service.
I live around the corner from this cleaner and loved that I could walk here, it was inexpensive and up until today I had great results. Went in to pick up two pairs of pants and a shirt and the shirt wasn’t with the pants. It was no where to be found. The clerk — I could have just shaken her — acted like «huh, oh. A shirt? Wow. How about that». I had to ask her to look a little harder for the shirt. She spent about 30 seconds looking before concluding that nope, not there. Took my information and a description of the item. I had to more or less ask/​demand for a copy of the ticket or some sort of proof that my shirt was lost. I so highly doubt that it’ll turn up. Even if it does, the staff is so clueless that I wouldn’t expect them to put together a lost shirt with a claim and then actually make the effort to call me about it.
I realize this isn’t life or death but this was a beautiful $ 120 silk Anthropologie shirt that I absolutely loved and had planned to wear for a long time. Apparently not.

Wow, is it difficult to find a good cleaners. I moved to Phoenix about 2 years ago and have gone thru about a half a dozen cleaners. Camelback Cleaners is not going to get you on the looks inside, but they do a great job and at a awesome price. Never lost an item or had an item ruined. That is all I can ask for!

I am not sure why some think that they give such poor customer service. I used them prior to moving out of Arizona and was very happy with them. I just wish that I could find someone in Utah that is as good as these people.

I had a great experience with Camelback Cleaners. It was kind of tough to park, especially when I went during lunch on Friday and the Armadillo Grill and Parlor had full parking lots. I took in a dress that had a couple spots on it. It was lined across the bottom with sequins. I also took in a sweater that was a really weird material. I didn’t trust myself to hand wash it. They charged me $ 2/​item. When I got them back, the spots on the dress were gone. It wasn’t missing any sequins (that I could tell) and the sweater looked great! Definitely worth it. I might not take something I paid a lot of money for… just in case (based on the other Unilocal comments). I will definitely go back.

I have never seen someone so unprofessional in my life & I have delt in Customer Service for many MANY years! Your clothes will get ruined and when you confront the owner «VINCE» about it he will basically tell you to go F*** yourself. I took a white pair of dress slacks that were very expensive, to them in confidence that they knew how to do THEIR job. They came back no longer white but with a light blue/​dirty looking color. He admitted that he must have put them in with a blue batch of clothes. There were 2 NEW marks on them that he said were MY FAULT! I know for a fact that they were not there before I dropped them off. He then told me that he didn’t care if I wrote a review TRYING TO WARN everyone else. I don’t want your clothes to get ruined too! If that isn’t the worst customer service skills I have ever seen I don’t know what is! PLEASE**PLEASE**PLEASE** DO NOT USE THEM EVER!!! It’s bad enough I want to stand in front of their store on the street and WARN every person that walks in that their clothes will not come back as you dropped them off, not even close, but RUINED!!! If you don’t believe me, read all the others below, we all seem to have the same problem with them. I hope they go out of business before others get SCAMMED!

So bad, I hate to waste my time reviewing them. Lost half our order, couldn’t find it with any of my information (name, number, etc). Only after I miraculously found the tickets were they able to locate the items — before that, it was «too bad». After that, it was «you need to pick your stuff up sooner». Totally bizarre.

I had a bad experience with Camelback Cleaners. I brought in a blanket and my sofa cover, I didn’t get them back for three weeks. When I dropped them off I was told to return in a week. When I did they told me they would need another week. Why they hadn’t called to tell me this is beyond me. So I came back the next week and they told me the dry cleaners, they do not do the dry cleaning themselves, had misplaced my sofa cover but not to worry because they’d probably find it soon. After another week they called and said they’d found it and I could pick it up. In the end it’d taken three weeks to get a clean sofa cover and a blanket that reeked of chemicals. It was upsetting.

I was REALLY disappointed with this «cleaners». I use quotes around cleaners because they don’t actually do any of the cleaning here. Everything is sent out. Who actually does the cleaning? who knows? Did I mention they’re Prepay cash only? They will take an ATM card, but there’s a $.50 fee. No credit cards.
I brought in 8 western shirts and a few pairs of pants to be cleaned and starched. 2 of the shirts have glass buttons and I was told they had to be dry cleaned (at a higher cost) instead of laundered because they had broke one of the glass buttons on one other shirt.
When I picked up my items, I was appalled that the sleeves were not crossed and clipped in front like EVERY other cleaner I’ve been to. They were just hanging at the sides and wedged into 2 bags which ended up leaving «waves» in the shirts. I have a steamer at home, but I don’t appreciate steaming clothes I paid to have pressed.
When I picked up my shirts, I inspected them and found one of the shirts had a LARGE crease right in the front. What’s worse, is they couldn’t just iron it out there. This cleaner doesn’t even have an iron. They had to send it back out and I had to make another trip 2 days later to pick it up.
The gal behind the counter was pleasant and the only reason I’m giving them 2 stars. Their ability to do what they’re supposed to do: 1 star.
My advise: if you get a cranberry juice stain on a white shirt like Erica M., use oxyclean. Don’t waste your money here.