Camelback Hyundai

Called about a car we saw online with a special internet only price offered. We were told it was available & ready to view. We drove across town on our Saturday, ready to pay cash & drive it home. Not only was it not ready (still dirty & not finished with safety inspections) but the Manager would not honor the price he had listed online — even though we and the sales person had the price pulled up on our phones. The manager said they add extras to the car, like door guards, and that adds cost. Those items weren’t yet on the car, and we didn’t want them.
He wouldn’t negotiate Internet price and he wouldn’t even honor the internet price he advertised. Before we left he tried to switch us to other cars he had with higher mileage.
It was a classic bait & switch, and a very poor business model. I’m in sales and this is no way to earn business. I cannot recommend purchasing from this dealership.

I’m ashamed my fiancé brought our car from here, too bad I was not there for the negotiating but the second he told me the price I knew we got ripped off. Please beware these people are con artist, they will do anything to make a buck.

Scheduled an appointment to have the AC on my 2016 Hyundai serviced again. After four hours of sitting in their miserable waiting room, they added some freon and dye, and sent me on my way. That is also what North Scottsdale Hyundai did three days prior, although it took 30 minutes and their chairs are like heaven. It’s 118 degrees and my brand new car has no air conditioning. First world problems, I’m aware. But since this is what Unilocal is all about, I thought you all should know. Just now, three days after the «service», I called to have the invoice emailed to me so I could provide it to Chapman Hyundai on McDowell for my appointment today. They couldn’t because the service advisor hasn’t closed the ticket. WTF? Three days? I’d be fired if I took three days to anything. She offered to print, scan, and email it. I appreciate the effort. I don’t appreciate the lack of attempt to schedule an appointment to get the air conditioning fixed again when the city is experiencing record setting heat.

Started with this dealer replying to my TrueCar/​USAA inquiry, even though they didn’t have the car I wanted. Seems to them customers don’t ever want what they ask for. I accepted the dealers first offer and made arrangements to go down to see the car I wanted in a different color.
They bring the car up to show me and it is filthy and covered in bird poop. I’ll never understand why anyone would think a customer would want to see their new car like this. After a few brief apologies they agreed to get the car cleaned up, what came back from the wash was a black car with dirt/​grime all over and bad water spots, it looked several years old. Again, why would a customer want to see this. I was thinking of going elsewhere. The salesman offered to have the car detailed, and finally after a couple of hours it looked great and I was sold. It had been 5 hours to finally see the car I wanted to buy. On to financing: my bank check isn’t good enough and I need secondary financing, decided not going to go that route and I offered to let them keep the car until check cleared and they would make sure the car looked EXACTLY the way it did that night. Dealer got paid two days later, but I never got a call. 4 days later I contacted them to see about the car since they didn’t call me.
Salesman says I can come get car and we agree I would come by at 10AM the next morning, he was going to have the car detailed again so it would look like I wanted. I arrived and salesman is not there and another salesman tells me car isn’t ready its being washed. About 30 minutes later, the car is pulled up and its covered in water spots, dirty smears all over and the windows are smudged from dirty rags. I complain that this was NOT what we agreed on and was told if I would wait some more they would re-​wash/​detail the car. I had already wasted 7 hours with these guys and they make it sound like It was so hard to make the new car look NEW. I didn’t haggle their offered price and only wanted the car clean and ready for me. Needless to say, I did not wait for them to clean the car as they had agreed/​offered, I decided I had had enough and just wanted to leave.
The last straw was when I got in to drive my dirty car off the lot, it didn’t even have a full tank of gas. This dealer actually puts that on the sticker that you get a «Free tank of gas», but salesman says to wait while he runs off to do this. Really? You didn’t check to see if the car had gas and was clean for the appointment the customer made to pick it up?
Overall the dealer never took any time to find out what I wanted, never tried to make the experience pleasant, didn’t fulfill the promises they claim are standard to all their sales, didn’t keep me informed and never showed any sign that what I was experiencing was unsatisfactory. I should have walked away but I just wanted it to be over, and kept getting more and more disappointed.
Is this the worst dealer ever? No, but they sure made me feel like I was really a burden to them trying to buy a new car. Would I recommend them to others? No, you can find better deals and service if you try, these people probably would be ok if they started to see their volume dwindle, but right now they don’t have to take care of customers so they don’t.
Will I buy my next car from them? Probably not. The experience I got taught me that I should have walked away early on when I started feeling unappreciated. Oh well, hopefully others will have a better time. Best of luck!

Consumers beware of this car dealership… I would recommend to please do your homework and do not buy a car from this fraudulent Hyundai dealership. The salesman and finance will lie, keep your car keys on your trade-​ins and play games throughout the entire transaction. The WORST car buying experience ever.
They lied during the entire transaction regarding my two trade-​ins and shorted me $ 3,000.
As you can see on the Unilocal reviews this dealership has terrible reviews and also has a rating of F with the BETTER BUSINESS BUREAU.
Do yourself a huge favor and buy from another dealership… This place is a joke…

Updated on May 3, 2016
It is no surprise that this business has the lowest rating of all Hyundai dealerships in the Phoenix area; and that it has extremely negative BBB ratings. Recently I shopped for a Hyundai Sonata. This firm’s website prominently features a 2016 Sonata lease offer for $ 168 per month for 36 months; zero due at signing; and the fine print states «Lease with zero security deposit with approved credit. Tax, tag and title and $ 395 doc fee included in lease price.»
Before going to the dealership I called and spoke with Krystal who assured me that this offer was valid. Upon arrival, after I made clear that I was only interested in this lease offer, and that six vehicles were listed at this price. I provided the stock and vin # of the Sonata I was interested in, along with a copy of the ad, printed out from the website, in its entirety. A «general manager» — Mario — advised that definitely that deal was available, «plus tax». I pointed out that the ad stated tax was included. After driving an upgraded vehicle, I returned to the dealership and stated that I wanted to be certain the $ 169 per month lease offer as on the vehicle advertised was available prior to authorizing a credit check. Clearly the vehicles were still in stock; I was shown the one I was specifically interested in. After several excuses, the best one being, «there’s an asterisk in the ad, and this isn’t the first car you have bought, you know what the asterisk means» — well, yes I do, it means there is fine print, which in this case is quite clear. I finally said, as we were looking at the ad on the computer together; «will you lease me the vehicle in the ad at the advertised lease price?» His answer — no; and I should know better, there’s an «asterisk». His best offer, for the vehicle advertised at $ 168 per month, was $ 256 per month.
In this case, the asterisk means «bait and switch». Simply put — «yes we have the vehicle in the advertisement, and no you can’t have it at the advertised offer. The ad is just bait to get you into the dealership so we can try to deceive you into another deal.»
Mario gives charlatans a bad name.
Fortunately, Arizona is a «one party consent» state as to any recording of conversations; so I have a transcript to support my complaint.
Originally, I’ve submitted a review, and a complaint to the Better Business Bureau and intended to file a complaint with the Attorney General’s office along with a copy of the fraudulent ad. Camelback Hyundai is part of Berkshire Hathaway Automotive group (previously Van Tuyl Group), and I had submitted a complaint to them via their corporate website, along with a copy of the deceptive ad.
Subsequent to my contact with Berkshire Hathaway Automotive I received a call from «Gary» who described himself as the «real general manager» and apologized for any misunderstanding and negative treatment. He requested that I withdraw my BBB complaint, and not file a complaint with the AG’s office. He stated that I was absolutely correct that the deal advertised was valid and available. I agreed to his requests and scheduled an appointment to come in and see him. However, in the interim, I received text message from Krystal — my original salesperson — with an explanation that the «zero due at signing» meant I would have 21 days to pay $ 2000 plus tax, title, license, and fees, along with a :) if I wanted this lease. I telephoned Gary twice, left messages, and did not receive a return call.
Subsequently I have received 13 hang-​up calls from Camelback Hyundai — one per day — verifiable from my iPhone «recent call» log.
My advice — steer well clear of this dealership. You’ve been warned.

Went on line found the car, made an appointment. Sounds simple right, NOT. The bulls hit and double talk you have to listen to is unbelievable. Stay away. Will never do business with them ever again.

Absolute harassment. We were initially interested in looking at a few of their used cars and inquired as to which ones where still available. However, their sales-​people keep calling us to the point that we went elsewhere without even stepping foot on the lot.
Even after buying at another dealership, and informing Tammy (salesperson), we are still receiving calls, despite our request to have us removed from their call list.
I fully intend on filing a complaint with the BBB, and other bodies. Looking at their reviews and ratings, it doesn’t seem like reputation is a primary concern for this dealer.

Fraudulate internet pricing! Dealer’s actual sales price was $ 3,500 more than its Autotrader ad on a 2016 Santa Fe. Most dealers disclose it in the fine print, they systematically don’t. They advertise phony low prices to get you in the door.

Jared Sullinger did an excellent job assisting me with the purchase of my new vehicle! He also provided me with a more fair trade in price after we reviewed the previous quote. Thank you!

I went in for JUST an oil change but everybody knows how that goes sometimes. I started looking at their lot and I found the perfect car for me. 2016 Sonata Sport. Sam the salesguy we worked with caught us as we were going back inside and helped us get some estimates for trading in the current car for the new one. He was polite, and wasn’t pushy at all. He got us into a new car by Noon. Paperwork was done by Kat. She was great too. Thanks Sam and Kat for making my first experience at Camelback Hyundai a good one! You guys are awesome.

Worst car buying experience EVER!!! I have bought 10 new cars in my lifetime and have NEVER felt as bad as I did when I left this dealership. I 100% regret not walking away and letting them goad me into buying a car I didn’t want. My lease was coming due and they wouldn’t work with me on trading it in and I ended up buying a car I really didn’t want… I went in after work and was there for about 5 hours and I kept saying, I don’t know, I need to think about this, and they kept saying, I’ll do this or that… I’m so mad at myself for not walking away and giving myself a chance to breathe and think it over. I guarantee if I had, I would NOT have went back there.

STOP CALLING ME! It is absolutely ridiculous that I get calls weekly from the dealership despite asking to be taken off the list. Your dealership is dishonest and lacks integrity. I wouldn’t buy a car from you even if you were the last dealership in the state. I would drive to California first.

This place is horrible it only gets one star because at least the place is clean. Everything started off ok, but it just ended terribly. I was trying to get out from my 2005 bmw and get a new Tucson. We were going back and forth with numbers and thought it was a bit enticing my friend and 8 wanted to think about it so we walked out and on our way they offered a lower number. Again it was enticing but we had made up our minds. Upon approaching my car I noticed the passenger window half way down, thought it was odd since it was cold out but didn’t give it another thought. After getting in the car the window would not go up, it was broken. They didn’t even say a damn thing to me, so at this point it created an awkward situation. They did not offer at all to do anything in fact at that point it seemed to force our hand to purchase the new car which isn’t how we wanted to do it. So we sat down to go back. over numbers but they wouldn’t even honor the lower number they offered unless we pit twice the amount down, so we said screw that and walked out. These people don’t give a rats ass about anything I went to Avondale Hyundai the next day and was there only a few hours and got and even better deal for a new 2016 model. Compared to the 5 hours I spent at Camelback all to just walk out with nothing other rhen my same car, just broken. Despite Avondale is a bit further it is well worth the drive for better service forget camelback hyundai where the screw people over and break cars that aren’t theirs.

Just had service done here. Sent my son for a $ 34.95 oil change. Told him there was $ 1075.00 in repairs that HAD to be done. Thank God I taught him well. They tried everything to CON him into agreeing to the repairs. CROOKS and CON-​ARTISTS. Over 50 reviews, 1.5 stars… Unilocalers, YOU HAVE BEEN WARNED!

Not a good dealer.
My sister bought a 2015 Accent from this dealer in September. Not a good experience.
1. The online website price was not the price given, there was a $ 1500 markup and this is on a end of model year deal.
2. The Finance and Insurance people flat out lied when I attempted to review the deal with them.
3. They sold her an expensive service and insurance package, also which they did not disclose.
4. My sister has questionable credit but I was willing to cosign. They pushed her into a 19% loan without asking me to cosign.
5. My sister is in poor health and they kept her there over 5 hours.
6. The last straw was $ 500 for a spare tire packaged that is available on Amazon by $ 120.
STAY AWAY.

Zac and the sales team at Camelback Hyundai made my buying experience a stress free one. Will definitely be recommending this dealership to anyone looking for a new ride.

re: SERVICE DEPARTMENT — I had a bad experience on 9÷17÷15. I contacted Hyundai USA and they tried to make it right and apologized for the poor service/​attitude I received from the dealership. Well, after the incident nobody from the dealership bothered to contact me even though Hyundai USA filed a complaint on my behalf. My car was due for it’s 1^st oil change on 10÷10÷15 and when I pulled up at my designated appointment time I was not greeted and waited in the car hoping someone would come out and get my info. like they do at other dealerships. It didn’t happen. Now I go inside and 3 people are sitting at their work stations and no one looks up to greet me, nothing. My husband shows up to pick me up and then 1 of the 3 men talks to him. Do I torture myself and give them a 3^rd try or move on to a different dealership? that’s the question.

My sales guy Zaid is new to the field of selling cars, but was very nice and professional. I went there 3 times before finally I had enough. From the get go I advised them what i wanted and what I would take. They did not keep to that and kept telling me it was in my best interest to take a longer care payment. I asked for a 3 – 4 year payment, but they said a 5 – 6 payment was better for me. The finance department had one good guy (forgot his name) the other ones I came across are all lying to you.
Pros:
–very nice inside and clean
–right next to other car dealerships lol
Cons–
–They charge a 2,500 fee to your finance for them to make sure the used cars are good to go.
–650 charge for paint job called zac or something, oh you have to pay for that.
–400 for window tint, lifetime. Lets be honest I can get a lifetime for 200 at toyota.
–shady finance guys and they don;t listen
Do not buy a car from here, if you do, I pray for you.

Before reading my review, check out Elliot from Tolleson’s review. I had a nearly identical experience with one major exception. Found just the car we were looking for on
and was in the area and went to see it. The car was perfect and the price was great, even my salesman Seve was a great guy. Got ready to sign and noticed that the price had jumped $ 5300 for «options». Asked Seve what that was and he said it was the dealer cost to prep the car, essentially a $ 5K detailing. We went round and round for a while. I mentioned that I had recently purchased 2 other used cars at other local dealerships in the past year or 2 and just paid sticker plus tax and title.
He wouldn’t budge and along comes the «manager» (in quotes because he never actually introduced himself). This guy asks what the issue is, I explain and immediately he asks what it will take to get me into a new car instead. I just laughed and said that I refuse to do any business with a dishonest company and walked out. Unlike Elliot however, nobody came running after me. I bet my wife though that I’ll get a call tomorrow asking me to come back. If I do… not a chance!
Please, if you’re part of the ownership or senior management of this place, read through your reviews. See a common thread? People think you’re crooks. There are other nearby dealerships getting 4 and 5 star reviews. It’s possible to be both successful and ethical. Try it.

If I could give zero stars I would. Found used car online with a listed price. Contacted them to make sure the car was still available & at that price. Was told yes, so set an appointment. After test drive, liked the car, asked what the final out the door price would be with tax & title. After a while a ‘manager’ came out with a pricing sheet that had increased the base price by $ 4200 because of «options»… On a used car. Basically a bait & switch and he was even a bit rude when I pointed it out.
We got in our car to leave when a different manager came out and asked what went wrong. I told him and he said, «Well if we could give you the car at the listed price would you buy it today?»
Ummm… No.
Very dishonest. Usual terrible wasting of time, multiple people to deal with. Just steer clear of this dealer.

Wow.
Based on Unilocal reviews, although I live in North Central, I schlepped out to Earnhardt’s in Avondale to buy my wife’s new Hyundai. I was satisfied with the experience.
Today, I went to acquire touch up paint for the car. Called Camelback — $ 36. Called Avondale– $ 20. What else do we need to know? I will happily travel out to Avondale to avoid this price gouging dealership.

BUYER BEWARE!
This place is pure bait and switch. I found a car I wanted on
that was at the Camelback Hyundai dealership. The price on the website was $ 13,400. Not a bad price for the year, make and model, so I roll in expecting it to be a straightforward transaction. I didn’t check Unilocal beforehand… big mistake.
I take the car for a test drive. Nice car, I told the salesman I was interested, so we went to talk numbers.
He comes back with an invoice for $ 18,700!!! They tacked on an extra $ 4,200 in dealer options above and beyond the price they listed on
! What a joke. They start spewing garbage about MSRP, paint coating, and all this other BS. It’s a USED CAR, why are we discussing MSRP? I asked why they just didn’t include everything in the price on the website… and they gave me some nonsense response. Well, that pissed me off. I went to battle with these people. 4 HOURS LATER, I got the car for $ 13,800, plus tax, title, doc fee, etc. Even though I felt like I got a good deal on the car, I still felt a little dead inside.
I walked out twice, they chased me down, typical game these dealerships play. They had to talk to some guy behind the desk, they had to talk to some GM, someone had to look at the numbers, they make you sit and wait and wait and WAIT! It’s little games these dealerships play to control you, wear you down, break you so you’ll sign on the dotted line and overpay for a car that you’ll regret buying a week later.
Please don’t go here ever, unless you know how to play the game, unless you’re ready to go to war with these people. Please don’t bring your family, don’t bring your soul.
And ladies, PLEASE don’t go here. If it’s true about car dealership and how they treat women, bullying, intimidation, all that stuff. Just go somewhere else.
If you’re dumb enough to go in there, after reading all these negative reviews… bring a huge set of balls, walk in there like you’re Robert F’ing Deniro. Give these people no respect, fight them on everything. Walk out, a lot. They’ll chase you. Make them suffer as much as they make you suffer. Stare them down, in silence, make it uncomfortable for all parties involved. Scribble weird notes all over those pieces of paper they bring you, tear it up, throw it away, have them bring you another one. Tear that one up, throw it away, wash, rinse, repeat.
Be ready to just walk away, from any deal at any time. Pretend it’s a game, and the biggest asshole wins. You basically just need to channel your inner soul-​less douchebag to combat their douchebaggy soul-​lessness.
On the bright side, I like the car. On the downside, I lost four hours of my life in this purgatory smelling of new cars, Stetson cologne and desperation.
Happy car hunting!

To whom it may concern,
After having a week to sit on my recent purchase/​lease of a 2015 Tucson, I am not happy at all. Sadly, I feel like Camelback Hyundai in Phoenix, AZ got one over on me. I arrived at 6:00pm one evening to meet with a salesman. My current lease of my 2013 Santa Fe was almost up and they sent a newsletter saying they’d like to take it off my hands to restock their previously owned cars. The letter PROMISED that they’d get me into a new car, same model, for the same cost, or lower as well as promising $ 16,650.00 in exchange. It even came with a fake check. In 2013 I leased my Santa Fe from San Tan Hyundai and they were GREAT. I leased it for 3 years, $ 366 a month total and 12,000 miles per year.
After test driving two cars, the negotiating began. They were hot to sell cars and I had a pregnant wife due exactly when our lease was up, so I just wanted to work a deal now, rather than later. My mistake. After about 3 hours of negotiating. The salesman, Mark I believe, threw out numbers and if I signed, it was a deal. Well, he needed to get the deal approved. Needless to say, he threw out $ 250 a month with only $ 1,200 down at 12,000 miles a year for the Tucson. The original cost came back around $ 600 a month. I know I’m leasing, but does my credit not even factor in. He only gave me around $ 13,000 for the Santa Fe, which the note clearly promised me $ 16,650. He gave me some garble about getting me the most rebates possible. More on this later, but if I forget, there were NO rebates in the final offer, thus me getting shafted an extra $ 3,000 or trade in value, which according to them and the $ 20 per thousand jargon, that’s $ 60 off my payment?
After a while, probably at 4 hours now, the finance guy came over. He said he couldn’t do $ 250 a month (I wasn’t surprised). He asked if he could get it at my current payment, do we have a deal. I was very hung up on the fact that we’re going an entire model down, from a Santa Fe to a Tucson. Why is the cost so much higher for a Tucson? Theoretically the cost would be lower, am I right? Then the finance guy showed me numbers at 12,000 miles a year but $ 1,500 down. I pointed to the notes written by the salesman stating only $ 1,200. He literally said «throw everything that he said out the window». I should have walked out then. 4 hours of test driving and negotiating to be «thrown out the window» because apparently my salesman was way out of his head negotiating? Not my mistake. You couldn’t honor any of my negotiating work with him? Worthless time I just spent. But I was tired and ready to be done. I’m sure that’s a general car salesman tactic of wearing down customers. He came back again with a new deal at my current note $ 366 a month, but for $ 1,500 down and only 10,000 miles a month. Again, gave me some garble about his reasoning. It is around 10:30pm by then, 4 ½ hours after I started, with a pregnant wife by my side. I just wanted to be done and go home.
I signed the deal. It’s a new car, why not. A week later, complete and total buyer’s remorse. I 100% regret signing this deal. I feel taken advantage of by Camelback Hyundai and I think they complete lack of honesty and integrity is ridiculous. Just thinking about the finance guy throwing it all out the window and offering me a so much worse deal irritates me beyond belief. I gained nothing in this deal. This deal benefitted me and my family in no way possible. Less miles per month, more years on the term lease, a smaller car, a lower model and technically for about $ 0.60 MORE than before. Sad to say, but they got one over on me. This is the dumbest mistake I’ve ever done and now have 4 years to sit on it. They cared not for me or what’s best for the customer and their situation. Only for themselves and adding a sold car to their quota. Clear and simple, I was taken advantage of. Worse 6 hours ever. And, to top it off, Camelback isn’t even under the «San Tan Hyundai» umbrella, which means I can’t drive 10 miles to my nearest shop for maintenance, I have to drive to them, 30 minutes away. It just gets worse the more I think about it.
To recap:
* 4 hours of negotiating «thrown out the window» because the original salesman was apparently talking out his rear-​end
* Less miles per year
* Smaller car, lower model
* Longer term lease
* Larger monthly payment
* Shorted $ 3,000 in trade-​in value
* 100% remorseful terrible deal
I can’t even say what I want, because I doubt I can «get» anything. I just want a good deal than benefits me, the buyer, the customer. Or at the very least, retro act that $ 3,000 trade-​in value that was promised and lower my monthly bill by $ 60. And throw in an extra 2,000 miles for good favor.

The ONLY reason I’m giving them 2 stars is because of my sales guy, Josh. He was so kind and understanding and NOT pushy at all.
I thought I had finally found the Hyundai dealership (now being the 3^rd I’ve owned) that I had actually liked until I got screwed over. I wanted to trade in my 2015 Genesis (leased) for a car that was a little lower in payments. I knew that I would have negative equity that would follow over to the new car, but never did I think that I would be paying less for a ’15 Genesis than a ’15 Sonata SE. I went into the dealership wanting to get LOWER monthly payments. When I got into the back to sign the contracts, after 2 hours of waiting, I was talked into the whole MPP program. That was adding more to my monthly payment but «benefitting me» in the long run. With that being added it brought my payment back to the same dollar amount as my Genesis. Just 4 days later I get a call saying «your car was picked up by Hyundai and was discounted even more! About $ 3−4k, so crazy!» So of course, I’m thinking «holy crap! My payments will be even lower!» Now, NOT the case at all. Apparently the «bank» came back with a higher APR, so that’s why they «had to discount» the car to get the total price lower. I would’ve SAVED money every month just keeping the Genesis. I had asked if they could take off the mechanical service package and I was told no. But that doesn’t make sense. You changed the APR, changed he price of the car and my monthly payments, but you «can’t» take off the package that made my payments go even higher after I already signed paperwork for the quoted 7.99% APR the FIRST time. I would NOT recommend coming to this dealership to ANYONE.

***UPDATE 7÷21÷2015 — 3 stars for service recovery
After writing my initial review, I was reached out to promptly by Cameron Williams at the corporate offices of Berkshire Hathaway Automotive. Cameron did a great job empathizing with my situation and committed to working with the dealership to ensure it is not repeated with other customers.
Cameron’s responsiveness, ownership, and commitment to resolving this issue reflect the integrity that I associate with the Berkshire name.
He worked to fully resolve my complaint to my satisfaction and more importantly, his actions show that his company cares about service recovery and treating people right.
BUYERS BEWARE. If you are reading this, you will hopefully avoid the same mistakes we made. If you are going to buy a car, make sure to do your homework, not just on the vehicle and pricing you are looking for, but make sure you find a REPUTABLE dealer, and work to negotiate fairly. Don’t let yourself get bullied and if you see red flags or feel uncomfortable at any time, have the courage to walk out. No matter how good of a job your salesperson does, it is not worth it to do business with a company that has a poor track record resolving disputes and complaints. Check BBB scores (F at time of writing) and reviews here and on Unilocal.We did not think to do this prior to giving our business to this dealer, and we deeply regret it. We paid for it in time, energy, stress, and our pocket books (although I am not claiming we were ripped off by any means. We had to work hard to make sure we weren’t).
This was the worst purchasing experience at a dealership we’ve ever had. I don’t fault them for playing the typical sales games and inflating sticker prices with FMV adjustments, because I’ve seen other dealers do this too. But some of the conduct we witnessed was appauling. An employee storming through the lobby muttering «f***** retard» about who knows what. A customer next to us shouting about how he just wanted his keys back so he can leave. Badgering people to buy gap insurance and in house warranty coverage with multiple salesman after repeated no’s, when they had the opportunity to win service business down the road if they backed off. And then acting offended when NO was the final answer.
But the most disturbing thing is the employees that take pride in mentioning they are owned by Berkshire Hathaway, as if this somehow lends credibility to the dealership. The business practices I witnessed certainly don’t seem to align with the high standard of ethics that Berkshire is known for. Even though they are just one of 81 dealerships bought out by Berkshire, I can’t imagine Warren Buffett being pleased if he were a fly on the wall for a day at this place. The Berkshire Nissan and Toyota dealerships right next door both receive A’s on BBB, in stark contrast to the F put up by Camelback Hyundai. Even if this was due to poor business practices prior to the buyout, there are plenty of recent bad reviews to show that it hasn’t changed much.
I hope management takes note of this and comes up with a plan to change the culture of this place so that employees and customers alike are treated with respect. It’s too late for us, so my only hope is that future customers don’t have to endure what we did.

If I wasn’t forced to leave a star this would be a 0 star review. Bottom line: if you have to buy a car from this dealership you’re better off taking the bus. These guys are a joke.

Don’t these guys know how car sales work anymore? No one really haggles anymore. They wasted 2 hours of my time going back and forth with multiple sleazy sales guys and literally not letting me leave the store. They were adamant about not wanting to lose a customer. Your way of business is definitely not the way to do it.
I suggest going to check out any other dealership. Quit playing games.

They received my info from
. I first made the inquiry in June, and they still continue to call me 7 months later. I have told them I have no interest in buying from them what so ever. I have called them and requested to be on a «no call list», and now I get two calls a day from them. When I answer the phone, it immedietly disconnects.
DO NOT EVER ALLOW THEM TO GET A HOLD OF YOUR INFORMATION! THEY WILL NOT LEAVE YOU ALONE! THEY DO NOT TAKE NO FOR AN ANSWER, AND WILL NOT STOP HOUNDING YOU!

If you’re in the market for a NEW Hyundai, this might be an alright place to go. But we were in the market for a USED Hyundai and the way we were treated, we decided to give them a fair shake down on Unilocal.
BAIT AND SWITCH ALERT: They list cars on AutoTrader that they claim not to have. We found a newly listed 06 Elantra on AutoTrader and were ASSURED that it was in. I took the guy’s name (Johnny Rodriguez) and number down and he promised to call me if it sold. Less than 24 hours later, my husband and I were standing in the showroom being told by Mike (the manager) that the Elantra we were interested in was sold by their sister Kia side just a few hours prior. As we had no interest in anything on their lot EXCEPT that car, we started to head out. We were grabbed and asked a series of questions intent on getting us to stay. My husband had to get verbally combative to escape their clutches.
That night, we see that the Elantra is still listed on AutoTrader only now it’s a PAID AND SPONSORED ad on the site. The next day, en route to a different dealership, we call and ask about the Elantra. They tell us it’s for sure there, they saw it this morning, blah blah blah, «Can I make you an appointment?» Nope.
Several hours later, as I was signing the deal on a different Elantra at a different dealership, I get a phone call stating that it was a HUGE mistake, the Kia side didn’t sell the Elantra, they DO have it, and could I call for an appointment. I called back long enough to tell them if they ever called me again, I would let the world know their shady practices.
Guess who got called the very next day?