This chick-fil-a is usually very good, I’ve been there many times. The last two times I’ve gone I got greasy waffle fries, a chicken sandwich that looked like it was from yesterday and just recently a milkshake that was more like very cold milk. Also, the customer service was always spot on. The last couple times I felt rushed and no eye contact. I went back after work to let the manager know and she was very nice. She replaced my milkshake with a large :) yes, I brought back a 6 hour old milkshake.
Jacqueline L.
Évaluation du lieu : 5 Phoenix, AZ
I hope you already know Chick Fil-A is delicious! This review is to inform you of & recommend their great catering service. I ordered lunch for 20 people less than 24 hours prior to when needed. Online ordering was super easy. About $ 6.25 a person for a chicken sandwich, chips, and a cookie. Each meal was individually boxed and included napkins, a wet nap, and up to three sauces. They offer delivery with their catering meals which is awesome(Although due to my short notice that was not an option). When I arrived at my specified time to pick up lunch, my order was ready to go! They had packed all the meals in a large reusable bag and they even helped me pack up my car! Talk about good customer service! The food was fresh and tasted great. My team was happy with the lunch. I will definitely be using Chick Fil-A catering again!
Mary L.
Évaluation du lieu : 5 Phoenix, AZ
they are great we go at least once a week for lunch and they are so friendly! love the spicy chicken!
Frank D.
Évaluation du lieu : 3 Phoenix, AZ
I wish this was a better experience. It was alright, but nothing too amazing. So, the first thing I would note is that getting into the drive-thru itself is a feat. There are usually a TON of vehicles in line here, so unless you come at off-peak hours, you will have to wait. The good news is that the staff does apparently deal with lines pretty well. The food that I ordered was fine. The chicken and waffle fries were good, albeit a bit salty. The lemonade I got was also pretty good, not great though. I preferred the location in Tempe if I’m totally honest. I’m not sure I would come back, although I may change my mind in the future. I wasn’t too impressed with the service though. The girl in the drive thru barely spoke to me and was preoccupied with talking to her fellow employee about something else while I waited at the window. She could’ve smiled and looked at me when giving me my order, that would’ve been nice.
Joseph B.
Évaluation du lieu : 5 Phoenix, AZ
Best fast food service I have ever received. Ricardo is a great dude who treated me well even though I unknowingly came last minute.
Amber S.
Évaluation du lieu : 5 Chandler, AZ
Chick-Fil-A food is always delicious, but this location offers exceptional service! We were greeted warmly and the cashier was extremely patient with our indecisiveness. They helped seat us at a table with a high chair for my one year old, offered him a plastic table mat to eat off of, and someone came around offering refills! They also anticipated our needs and brought us a hand sanitizing wipe for our messy boy! l got better service here than I do at most order-at-the-table restaurants!
Jennifer S.
Évaluation du lieu : 4 Phoenix, AZ
I rarely eat at fast food restaurants, but needed something quick one night last week. We stopped in and ordered at the counter and sat down outside with our dog. The staff quickly brought out our fresh food and checked back in with us a few times to make sure everything was to our satisfaction. The restaurant is quite clean, open and bright and the staff are very well trained in customer service.
Phoenix Mom M.
Évaluation du lieu : 1 Phoenix, AZ
Apparently as a cost-cutting measure, the drive-through here no longer gives out sauce with their chicken nuggets. This summer they stopped asking about sauce at the time you order, then unless you specifically ask, don’t offer. Tonight I made a point of asking about sauce and was told«Oh, we can take care of that at the window.» Upon arrival at the window I was asked about the sauce but it was not included in my bag. To add insult to injury we had to wait in the parking lot for five minutes just to get an uncomplicated order of ONE item. Take home: sloppy training and procedures are affecting performance here. Any fast food restaurant with a drive-through window should be able to handle the dinner rush better than this.
Taylor G.
Évaluation du lieu : 5 Phoenix, AZ
I love spicy chicken sandwiches so god damn much but why on earth would the lord let these sandwiches go unavailable on his holiest of days?!?
Karla M.
Évaluation du lieu : 5 Rio Rancho, NM
After exhausting myself exploring Total Wine I walked out the door and I was famished! *growl goes my tummy* I walked out the door and low and behold I looked up and to my right and there it was: Aaaaahhhh!!! Chick-fil-A! I couldn’t get there fast enough! As always my experience at each Chick-fil-A always begins with a very welcoming, sunshiny(even at night!), happy greeting… this was no exception. from the perfectly crisp waffle fries, to my chicken sandwich with extra pickles to the bright-eyed and bushy-tailed employees… I can always count on familiarity even when I’m out if town on vacation. Thank You Chick-fil-A for doing a swell job!!! Your employees are some of the best!!! oh and a quick note: if Ya’all(using my southern accent I picked up last week in Memphis) haven’t tried the Frosted Lemonade… oohhhh. you’re in for a treat!
Gia H.
Évaluation du lieu : 1 Phoenix, AZ
Terrible customer service. Went through the drive-through ordered nuggets they never asked if I wanted to sauce figured that out a few miles down the road had to turn around so I didn’t eat them dry. Get back have to wait in line again and they offer absolutely nothing for the waste of my time and additional gas mileage. Poor customer service.
Leslie H.
Évaluation du lieu : 5 Chandler, AZ
I wish I could give this place more than 5 stars. They are amazing ! Always good food, always great service, restaurants are always clean, restrooms Are always clean. There is one in chandler that is my fav. They will bus your table for you when you are done eating, and grab you a refill ! As far as fast food goes this is the only place Oh… FREEWIFI is pretty handy as well …
Norma G.
Évaluation du lieu : 5 Phoenix, AZ
Having breakfast for myself. Love the chicken mini’s! And most of all this is the second time I come in and the employee remembered exactly what I was going to order and what condiments I wanted! Now that’s a great employee!
Marshall C.
Évaluation du lieu : 2 Phoenix, AZ
This chain is weird, The chicken is ok and all, but I don’t get the people standing outside to take your order at the drive through, this is Phoenix, AZ. Also don’t say«thank you» to the employees, they respond with«My pleasure» which for some reason really creeps me out.
Victoria K.
Évaluation du lieu : 5 Phoenix, AZ
Have been to this location a few times. They have always provided great service and have been extremely helpful and caring. I stopped in today and they are giving free coffee the month of February so I got one of those along with my chicken breakfast burrito. The burrito was great as was the coffee. So far only the Chandler location seems to be better than this one and that isn’t by much. Would definitely recommend it over the McDonald’s that is by it. for a better breakfast and way better chicken sandwich. Not to mention the delicious waffle fries paired with fantastic Chick-fil-A sauce.
Brendan B.
Évaluation du lieu : 4 Buckeye, AZ
The tastiest fast food chicken around. That being said, it’s still fast food. I’ve visited this location about 15 times in the last few months. Here’s what I gather: — for being fast food, it’s good. Above average and consistent. — it’s still fast food. Sweet, salty, and a little greasy at times. It’s an indulgence. — service is fantastic and no fast food joint compares. — ambiance/design/feel is incredible. Again, unmatched in the fast food segment The food deserves a 3.0 the service and ambiance deserves a 4.6 lets average that out to almost 4 stars.
Nia D.
Évaluation du lieu : 5 Phoenix, AZ
Well Hello There, I must do a review here at Chick-fil-A on 16th Street and Camelback. This place is so clean, professional, and calm. I love the décor it is so cute and cozy and it promotes a longer stay and with that comes more money. But it is worth every dollars, dollar, pennies, penny, cents, and cent(Hahahaha) if you get my drift. They can have it!(Hahahaha) The service I received was stellar by a man at the register named Vandell. He is customer service with a smile and with a friendly and professional demeanor. Boy, that man is awesome. I have never seen anything like it in fast food. I hope he is getting paid what he is worth. Or that would be a total shame on Chick-fil-A! NOWTHEFOOD: The regular chicken sandwich $ 3.19 minus the pickles was ohhhhhh sooooooo AMAZING! I have dismissed this restaurant brand for many reasons over the years to only discover: I WASANIDIOT!(Hahahaha) And I must be honest I was being cheap because a chicken sandwich just doesn’t appeal to me or my wallet. But boy was I wrong, wrong, wrong, and I have missed out all these years. The sandwich was so juicy with every bite that I had to look at it and really look at it with every bite and to ask myself: ISTHISQUALITYREALLYHAPPENINGRIGHTNOW? Man, YESITWAS! I pulled out a waffle fry and with no salt to ensure its freshness and(I don’t eat salt when cooking anyway) so the fries must be salt free. These fries were piping hot and perfectly crisp. The large fry was the perfect size for the meal. I didn’t feel cheated in portion in any way. The fries were so hot, fresh, and crisp that I just couldn’t resist another large fry. And for $ 1.95 for a large one, why should I not get another. GREEDY I know but OHHHHH well, they were just that magnificent. And McDonalds will not see me on fry excursions anymore! Waffle fries come to mamma! I will be glad to give you my $ 1.95 anytime!(Hahahaha) The drink was so perfect in carbonation that I really enjoyed the ice cold Coke. Now should I have to say anything else? Oh yeah and by the way, I saw a salad at the table across from me and it was the prettiest green salad I have seen in a long time. I just cannot leave that out of this review. I will be having many salad rendezvous’ because the one I saw was so pretty and green. Trust me go try it and eat it! I did not go at a rush hour so if that may make a difference go when it’s not busy. Enjoy and think of me sitting in a booth somewhere with no salt on my fries and my juicy grin, from my juicy sandwich. And these sandwiches have a super soft bun that does not over power the quality of the meat. Well enjoy and now I must go make up for my Chick-fil-A ignorance over all these years.(Hahahaha) C-Ya with a new piece of chicken already in my hand!(Hahahaha)
Fahira C.
Évaluation du lieu : 4 Phoenix, AZ
What a great experience! Despite this being a fast food. I enjoyed it. Customer service was great. Very friendly employees, great and clean atmosphere. I was impressed. Food was good as well. I ordered a fruit salad instead of fries and it was actual fruit that tastes good. There were even blueberries in it. I am not giving it a five stars just because it is still fast food chain. Nice job chick– file :-)
Josh K.
Évaluation du lieu : 5 Phoenix, AZ
I recommend trying their breakfast! Absolutely and unexpectedly amazing! This location has only been here a few months, but it is totally one of my favorite places to eat. I probably eat here 3 times a week on average. This location is way better than any Chick-Fil-A I have seen, and the employees are more friendly than usual. Unfortunately, I always feel like I hope I don’t see anyone I know there … their stance on gay rights is embarrassing. I’m a closeted Chick-Fil-A customer.(My friends don’t know I’m in love.)
Donna B.
Évaluation du lieu : 4 Phoenix, AZ
Oh no, Chick-Fil-A did not put a new location within a decent driving distance of home. Oh no… Before, the closest Chick-Fil-A was in PV! If I have to have fast food, Chick-Fil-A is my favorite. This location’s people are as nice as they are at any other location. The menu, however, is missing the cheesecake(boooo). Also, this location is always insanely busy. The planners didn’t do a good job designing the traffic flow — you can easily find yourself out in the lane to exit onto 16th Street, or even all the way back into the Sports Authority/Verizon parking lot. The cool thing is that they bring order takers out to the drive through line to take your order on an iPad, and you never have to bother with the speaker So bottom line, the food is still great, the service is still great, and I’ll still come here. But the property planner needs to find another job.