Cool Box Portable Storage

In addition to the other complaints, the actual storage service is worst. We paid $ 1818 over the course of 12 months to store our goods. At return of the container, we were greeted with water and mold damage over almost all contents. Imagine losing your entire house due to negligence of Cool Box. Faulty Container (latch was broken) and left outside in the elements, which led to water & mold damage.
In a response email, the representative (Monica) wrote: «water stain doesn’t justify over $ 15,000 in damaged items»
Imagine reading this after one month of sorting, digging through moldy items, throwing away old photos and baby memorabilia. Disinfecting as much as we can. Paying several hundred dollars for company to haul damaged goods. Wiping down hundreds of books among other the many items that go inside a home, losing time at work, replacing all furniture for an entire 2-​story house, discarding entire outdoor patio sectional purchased in Europe, time corresponding w salvage companies, insurance, Cool Box… the list is infinite.
This sums up our experience. To add insult to the wound, they are rude, insensitive and offered us a measly $ 250, and no more… not even $ 1818 we paid for service and storage, in which we did not receive.