Denny’s

Honestly if I could, I would give this location 0 stars. Ever since they remodeled and got new management the service is terrible.
My husband and I stopped in on the way home for some food to go. My husband ordered his food, I’m standing next to him waiting to give my order when some woman comes walking out from the back office yelling something at the top of her lungs. Very unprofessional, but whatever. She comes up to the register and is trying to put cash into the register when she starts yelling at the waitress that people need seated. Mind you, at this point she is directly in front of me on the other side of the counter. I look at her and see her name tag says «Restaurant Manager»… Really, this lady, she’s the manager… Anyway, so I’m telling the waiter taking our order what I would like. A moons over my hammy, no ham but a veggie patty. And the manager feels the need to loudly butt in, that’s not an option for substitution. I try and explain that I’ve had it that way before, she just refused to listen. She continued to shout and is just flat out rude. I said fine and we walked out. I understand it’s busy and it’s Christmas Eve, but there is absolutely no need for your rudeness. Instead of just yelling at people that things need done, do them yourself instead of fighting with customers about how they want their food.
This isn’t the first problem we’ve had with this location since the remodel and management change. They have one really really good waitress who has worked their forever, and we love but other than that…
I work in customer service and I know how people should be treated. After. Long day at work all I wanted was some food!!!

I have not been to a Denny’s in many years and now I remember why, however this is an Az Shuttle pickup location, so I decided to grab some breakfast seeing as how I was early for my shuttle. However now I regret eating here seeing as the food and service were awful. My turkey bacon was very oily and soggy and though they did put butter on my toast, they only remembered to do so on one of the slices. I prefer cream cheese to butter so I asked a passing waitress for some and she informed me that they didn’t carry cream cheese. What kind of breakfast place doesn’t have cream cheese? So I asked for a bit more butter, but I never got it. Lastly I had my credit card out on top of the check for around 20 minutes, trying to get my waitress’ attention, but I never managed to. In the end I just threw some cash on the table and ran outside when I saw the shuttle pull up. I rarely write negative reviews, but I was completely astounded by how bad EVERYTHING was at this Denny’s.

Food was good but the raspberry iced tea that tasted of bleach was horrible!!! Yes i sent it back 3 times ! Yes 3 times and each time tasted of bleach and no manager ever came out to talk with us. The bleach taste in my mouth ruined the taste of my favorite sandwich The Super Bird. So disappointed that i will not be back to this Denny’s and i just moved in down the street from here.

waited more than half an hour and had to leave without food eventually. Very dissapointed with the service. Please look for other options.

Something has got to be done about this place I guess they are understaffed. .this is twice I walked out after waiting eight minutes and still not getting service. I’ve got a busy schedule ahead of me and I don’t have time to sit around all day waiting for a server that isn’t there. .but on the good side of things I found moon valley café to be a better deal $ 5.00 breakfast and they give you same size portions… good bye dennys.

Asked steak well showed the manager she was a little nice nasty about the situation when we asked for a desert, but she did offer to take six bucks off.

I went here in the moring on my birthday. I was so excited for my free grand slam breakfast. I was greeted and seated immediately. Kenisha was my server. She is AWESOME! She was so attentive and got everything right. She is so nice, sincere, and was always smiling. This is the best service I have ever had with Dennys. She sets the bar high for this place. More employees should be like her, and she should get a raise. Kenisha, thank you for a wonderful start to my birthday!

Been trying to find a replacement Denny’s since we’ve moved that was always our go-​to place. It was pretty much perfect, however, this one is not it. Seems like the waiter forgets you’re there… or doesn’t bring everything you order… only been here once and probably won’t be back.

came in for breakfast this morning. there were four parties ahead of me to be seated. when I put my name on the list (I was a party of two) I was told it’d be 20 minutes for a seat and another 30 minutes for our order to arrive after we had ordered. I told Terri (the host) that was fine. I ordered both of our meals and asked that a caramel iced coffee be delivered with our meal.
we ordered at 10:35 and our food did not arrive until 11:20. 11:20! I wasn’t too users that the food had taken 45 minutes (literally) but what did frustrate me was that it sat on a table for 10 minutes before our server brought it to us. no one else offered to run the food so it sat and cooled while we waited.
a plain iced coffee was delivered to me with our food so I pushed it aside as it wasn’t what I ordered. I begin to eat when I notice my egg, that I asked was cooked over hard, had wet yolk! I told my server who said he’d send the manager over. the manager came 20 minutes later while I sat without an egg that no one offered to replace. there was no ketchup but our server never came back for us to ask that he bring us some.
when the manager arrived, she told me that she had removed my coffee. I explained the disastrous meal to her and she walked off without saying a thing. once my boyfriend finished his food, we went to pay. the manager sped off as I walked up and left another server to tell us that she had taken care of our meal. I asked that they charge us at least for my boyfriends orange juice so we could leave a tip and the manager came back and told us that it was already taken care of and not to worry about tipping him because he was new anyways.
HORRIBLE experience!
rude manager, confused server, cold food.
safe to say that I won’t be returning to this chain anytime soon!

This specific Denny’s has not that great of service at all, it’s not always clean it’s def bottom on the totum pole, the one off I-17&Carefree Hwy is awesome. But the food is the same, and so is the prices so u go with what’s closer.

This location is consistently poor with their service. My boyfriend and I visited late one night after I got off work. It was almost empty, maybe 4 people total. It took TEN MINUTES for them to seat us!!! And workers even acknowledged us, but just walked right past us several times. Then one lady stopped and asked if we needed a seat. Um, no I would like to stand and eat please??? THEN! we ordered drinks. Each of us a coffee and a glass of water. the drinks took way too long and the coffee was horrible no matter how much sweetener/​creamer i added, not to mention, it was not hot. The waitress asked for our order and asked if i wanted my fries seasoned. So i said sure, she didnt tell me it was an additional charge… Also, when our food came out, my burger was not hot and my date said his sandwich was disgusting, neither of us finished our meals. Our waiter rarely checked on us. I had to go get ketchup from their little podium stand by myself.
On a separate occasion, I came here with my bf and another couple after a double date to Glendale Glitters. We ordered a BBQ burger of some sort and there was barely any sauce on it. I had to ask for more. THEN, my bf accidentally spiled a drink and when my waitress saw, she rolled her eyes and gave another table their food. We asked for napkins so we could clean it up so she didnt have to, and she gave us like 3 napkins to clean up a huge spill… like thanks. She was rude and not friendly at all and we were nothing but polite to her. Yes it was late and Im sure she was tired, but that doesnt permit eye rolling and rudeness.
I avoid this place whenever possible.

This place sucks. Food was late and served cold. The cooks sucked. The soups were horrible and smelled bad. Valarie (manager) was not a problem solver, she got trust issues. The tables are always dirty. No no no.
Don’t go to Denny’s, and if you do.
Don’t go to this one.

Service was not great. Food was a half hour late. Only half of the order was served. There was no compensation for the late service or missing orders.

It was rough my friend’s burger had to be remade 2 times because they kept putting cheese on it and they didn’t give us silverware until we asked.

The food here is good — that’s not the problem or why I only gave this Denny’s location 2 Stars. What needs improvement here is the service! This location is rarely busy, yet the servers are never around to take your order, keep your beverages filled or give you your check. They aren’t busy helping other customers. They just can’t be found, period. The servers must not need tips because they certainly don’t earn them! I live nearby, so I frequent this place about once a month or so. I keep hoping «maybe this time I’ll have good service?», nope didn’t happen.
My favorite thing about Denny’s are their free flavor shots in soda. Pick your soda, pick your flavor (s) and they’ll make it. No extra cost for flavor shots (like Sonic does). I’ve gotten Cherry-​Vanilla Dr. Pepper, Chocolate Coke, Cherry Sprite and Watermelon Sprite. All good. All the time.
I love their Moons Over My Hammy, which is egg, cheese and ham on grilled sourdough bread that comes with your choice of side. Their Grand Slam is always a hit because now we can build our own Grand Slam and modify it any way we want. Their burgers are amazing and HUGE!
FREE Wi-​Fi!!!
I recommend Denny’s, but maybe not this location because the service is poor and unprofessional. They are quick to seat you and check you out, but once you are seated, you are at their mercy! Good luck!

Most people wouldn’t expect to rate Denny’s 5 stars but my visit here for breakfast warrants the high rating. The service here is outstanding. Everyone was super friendly and attentive including the manager who seated me in the back room away from all the noise. But the person who made this visit one I will remember for a long time was my server, Crystal. She was the best server I’ve experienced in years, even after going to some expensive restaurants. Crystal made sure my coffee was filled/​warmed and just so attentive. She was really friendly, smiled lots, and just gave a good vibe. When dining alone, I sometimes feel a bit out of place but with the constant attention from her, I felt warm and welcomed. Even though my eggs weren’t all cooked, she made sure to tell the cook and asked me if i wanted replacement eggs or anything else. Crystal was very busy with other tables that had larger groups but never once forgot about me. Seriously this girl deserves every penny she earns and then some. She takes top place for service. If I’m ever back in Phoenix, I would go out of my way to go here again just to sit in her section.
Oh and the pumpkin pancakes were amazing!

This Denny’s is pretty decent. Staff is mainly friendly. Food isn’t bad. Nothing horrible about this location and nothing outstanding. Just your average Denny’s! I will say that the wait time for food is pretty long even when they aren’t very busy.

Stopped here on a Tuesday morning for breakfast with my daughter. Heard it had been remodeled, so curiosity got the best of us.
We were greeted and seated right away. The inside had been remodeled and had a much more open feel than before. The floors are now hardwood instead of carpet. Everything looked great except the Windows. Maybe they were due to be cleaned, but they were streaked and dirty.
Our server came over, introduced herself and told us about a few items featured on the menu. We ordered the build your own French toast breakfast and one of the fit fare breakfasts. The food took awhile, but everything came out hot.
The fit fare breakfast came with Turkey bacon, fruit, English muffin dry along with egg whites scrambled with spinach and tomatoes. Everything was delicious! The egg whites seemed a bit dry, but that may have been due to being cooked to be lower in calories. The turkey bacon was cooked just right. The fruit was a perfect mix of strawberries, bananas, grapes and cantaloupe!
My daughter ordered their new multigrain French toast with caramelized pecans and cream cheese frosting. I had to have a couple bites. Okay, it was just sinful! Omg! Delicious!
The service was okay. They weren’t that busy, but the food took quite awhile. Our server didn’t come back after food was served to make sure everything was okay or to refill drinks. She did come back when we were almost done. And while our server wasn’t unpleasant, she wasn’t pleasant.

I was craving comfort road-​food. Grateful to have a Denny’s open nearby. For all it’s imperfections, I appreciate the hours they keep.
I ordered a plain iced coffee which was more like coffee-​flavored half & half. Guess people like it that way. Well, not me!
I particularly didn’t like it when a waitress came to my table with a plate of food, held it out and asked, «is this yours?»
It wasn’t. When she did bring out the correct order it felt like a game (I didn’t want to play.)
The food was salty to cover up an overall lack of flavor and the flies were happy to have a plate to circle as I pushed it to the side.
As I waited to close my check I wish someone would have come taken the plate away. It was making me sick.
I know it’s a glorified diner, so I shouldn’t expect a whole lot. I like Denny’s as a chain. I simply wish I could say my experience at this store was better.

My Husband and I were at this location on 12/​24/​2013. We have gone to this Denny’s every year on ¹²⁄₂₄ for the past 3 years. We met each other online and chose this location to meet for the first time. 4 months later we we married, and every year we meet at this Denny’s on the Date we met. Our same booth is always open LOL… This last year we just happened to get the same waitress that we had the prior year and she remembered us. I wish I could remember here name she was cute and pregnant, I think she was due any day. She was excellent. food was excellent. Everything was clean even restrooms. I have been going to this Denny’s off and on for the last 35 years. and they do get 5 stars from me.
Thank you Denny’s