E-Z Rent A Car

BAIT AND SWITCH. BAIT AND SWITCH. BAIT AND SWITCH. Do not go near this place or even Advantage Car, who also owns EZ. The price online is unbelievably cheap compared to other rental cars and, unfortunately, I was stupid enough to book it.
Problem One: Their quoted $ 7.00/day «Midsize» car is actually an Economy Car at any other rental agency. Thus, you are forced to «upgrade» to a car you thought you were getting in the first place. Of course they give you an «80%» discount on an appropriately sized vehicle… and say it will now be $ 15.00/day. Well… you are angry but resigned until they print the Summary of Charges. Now, in addition to the $ 15.00/day for a larger car, you are also forced to pay the original $ 7.00/day charge, making it a total of $ 22.00/day.
We walked next door to ENTERPRISE and had a fantastic experience. Honest people, fair pricing, superb customer service.
Walk-​Away from EZ…

Cheap and for a reason. Arrived to pick up the car and only had one agent working with 5 people waiting. They were out of the size car we wanted so he gave us an upgrade from an intermediate car to a huge suburban. The next day one of the tires had a slow leak in it and the sensors came on, added air and sure enough 6 hours later needed to add more air. Called e-​z about it and had to leave a message, of course they never returned the call. Left a second message the next day. Of course no call back again. Ended up having to add air multiple days over the next couple of days, Cheap cars but dont expect any help should anything go wrong.

Called the front desk at the airport. I was misinformed by the gentleman assisting me and I knew the information was wrong so asked to speak with a manager and was told that the manager was going to tell me the same thing. I said that was okay and proceeded to hold. Was on hold for over 15 minutes then hung up on. I called back 4 times and no one answered the line. Cancelled my reservation and was assisted very politely by a woman at Enterprise and made my reservation with her instead.

I made my reservation via Travelocity for a car with EZ rental car, the same company as Advantage. I arrived in Boston at 1 AM. The service counter was closed, though they stated online it is open 24 hours a day. I followed a sign that said to go to the Advantage booth in the garage. After waiting in line there for 30 minutes, I was told there were no cars available. They said they do not guarantee they will have a car. They were turning everyone away at that point. I was stranded at the off-​airport rental car center at 1:30 AM in a strange city, not even knowing where I was (since I had taken the shuttle bus). Thankfully, after witing in line for 2 other rental car companies, I was able to get a car from another company. It cost me $ 121 more, though.