Einstein Bros Bagels

Waited in line to order a breakfast. When I reached the cash register, was told I had to go wait in a separate line in order to get food. Extremely rude staff. I walked out. For a place that is right next to the convention center, you think that they would strive for customer service.

Always Fresh and Delicious
The bagels are always fresh and delicious. Great selection for both breakfast and lunch. I’m a fan of the everything bagel with garden veggie schmere. However, I never pass up the pumpkin bagels with pumpkin schmere in the Fall.
Quick service, great selection, and a reasonable prices.

Chain’s are always tricky to review. I find everything about this spot to be adequate– the location is right next to the convention center so you can get a cheaper breakfast here, the coffee is adequate, the bagels are adequate, and it does exactly what it needs to do.
Very often I am eating just to sustain my life, and to avoid my crippling disease of Hanger. Einstein Bros satisfies that craving, nothing more, nothing less. So here is an adequate review for an adequate experience.
3 Stars for a bulls-​eye of adequacy

Good bagels are hard to find in Phoenix… and not surprising, this place is on par with chain bagel spots.
The service was good but the bagels were meh…
I must say that for the area, it’s a good choice to get your carb fix.
Think steps below Panera’s…
It’s located in a hotel and gets quite busy.

5 star if u get there early. Wide variety of breakfast choices quick and friendly.
If you get there after 9am you will have a 30 min wait when there is an event across the street.
Lunch always seems to be fine

Just ok. I feel like this chain was better back in the day. Now the beagles are kinda rubbery poofy. Like sponge with a leathery hide. Good coffee though.

I have always been an Einstein’s Bagel fan and I’m sure I always will be, the bagels are very good the options are great but my complaint is regarding this specific location. I cannot put my finger on it exactly but the staff seems less than enthusiastic about their jobs and it comes off as rude at times. My first time at this location I was over charged for my food, the second time I was undercharged, the third time I asked them to cut my bagel in half and that one single request seemed to be way over their heads as I got it uncut. Now I don’t even ask I go in order, get my food and leave right after my fill of attitude. I don’t know, maybe because I don’t make minimum wadge I guess I just don’t understand but regardless they are there by choice and should represent the franchise properly and treat me like they appreciate the fact that I am spending my money there. Now I am not saying all of them are rude its only one or two of them but its consistent. The other locations are great, zero complaints but this one downtown in the Hyatt is sub par. I mean being that they are in a hotel one would think they would be aware of this but nope. However with that said its on the way to work so, I’ll be back.

Well visiting Phoenix Arizona and staying at the Hyatt Regency, it was a pleasure to have a nice bagel with some ham and cheese served by very friendly staff. My bagel was very hot and fresh. They serve breakfast and lunch and I think they close at 3:00 PM

This place is great and really close to my workplace. Friendly people work here, makes it worth the walk.

This location seems quite accustomed to lots of people going through their location at once. I came during comiccon and their service was great! My order came out exactly like I ordered, the wait time was very short, the staff were friendly and knew what they were doing.
Great location, good food. Almost five stars but I’m picky and there was too much shear on my bagel: D

I really wasn’t a fan of Einstein’s, but it’s location inside the Hyatt was great. Very convenient for a quick breakfast if you’re staying at the hotel. The coffee I had was good, but a few times during our conference, they ran out of coffee in the mornings, probably due to high demand.

this store is inside the Hyatt so it’s not as big as a regular place — a couple of times they have run out of certain bagels or fillings when there have been conventions or other group meets. the staff can be a tad slow but again, it all depends on the number of people… my bagel with lox and shmear is always good!!! and there are a couple of nice comfy chairs and a couch — if you can grab it

The staff at this location deserves 10 stars! This location is in the Hyatt Regency Hotel, and has a very demanding clientele. Totally understandable since it’s a hotel. However, the staff handled the traffic and impatient travelers like champs! Coffee was flowing, bagels were toasting, and the line was smooth! Great food, hot delicious coffee, and smiling faces! Thank you for making me fast hot coffee every morning during my stay here!

Their blueberry smoothie is soooo good! And so is their everything bagel and cream cheese plus they have tasty spreads and great lunch bagels like tuna and such.
Their chai was good too and I’m picky!
The staff was crazy friendly and bought my first meal there which was really nice! I just got a bagel and a smoothie but it kept me comin back everyday!

Located inside the Hyatt across from convention center. If you are waiting in that long line across the street at the convention center Starbucks… get out of line and come across the street. Great coffee, bagels, fresh fruit cups, sandwiches, and drinks. I really liked that it was always so well staffed as we headed down every morning when everyone else did!

This place is located in the Hyatt Regency Hotel in Downtown Phoenix. If you are working in the area or staying at this hotel it can be very convenient.
I have heard that they do not accept promotional items here or gift cards at this location which can be a huge bummer, thus minus 1 star. They will usually open on time at 6 am, but there are times, where I’m staring at the door for them to open. I love the different types of bagel sandwiches they have available, and even lighter options too. For example, the Swiss, mushroom and asparagus is delicious! I do enjoy their lemonades, but they are kind of pricey. Actually, everything is kind of pricey to me, but I keep coming back!
Overall, I will be back for more! The staff is usually pretty quick and I love their bagels!
(Belated) Unilocal REVIEW CHALLENGE #29/​31

Great bagels! The location is a little difficult since its in a hotel and there is only street parking, but since its not too far from my house and they have the bomb bagels I will be back!

This location gets 1 extra star because the staff were pleasant enough. It gets low marks for two reasons. First, it doesn’t accept einstein gift cards. Look, I understand you’re a franchise location but you’re still an Einstein’s. As a customer I shouldn’t have to figure out which Einstein’s to go to if I have gift cards. If you hold yourself out as an Einstein’s to get the benefits of that brand, you should take the burdens too, including taking gift cards. This is something headquarters and franchises need to work out rather than putting the onus on customers. Corporate rant over.
Second, they forgot to toast my bagel. Still a decent bagel but I was really craving the toastiness. All I ordered was a bagel and a coffee. I’d be more forgiving if it was busy but I was the only person there. The employees outnumbered me 3 to 1. I had a small, simple order. Not as much leeway for mistakes in my book.

Convenient location in downtown Phoenix at the Hyatt Regency. This place is consistently busy with convention traffic and the bagels are always fresh.

This place has some redeeming qualities. One is the food manager Katie. She helped me out and I can’t thank her enough. But what blows my mind is that no one, outside of the New York City area, knows what a good freaking bagel is. You’d think Einstein was the shiznit. They’re not, but I wanted something reliable and I do like their egg sandwiches so I went in to order one while I was on conference (this is right across the street from the conference center).
Anyway, I place my order, which was nothing too difficult. Spinach mushroom and cheddar egg sandwich. When I visited California in 2009, I had a good experience at an Einstein so I tend to gravitate though I think their bagels are shit. I mean, hey, NYer here in the duh howse. So anyway, I wait and the guy clearly got confused. As it took me till I was in the conference room waiting for the presentaiton to start that I realized the ONLY thing they got right in the order was the type of bagel I wanted.
Now, at that point I would have just taken it and eaten it. But there was asparagus on it. Homey don’t do asparagus. So I stormed across the street. Honestly, I felt bad b/​c they were very nice and I just had a bad food experience across the board so far in Phoenix. I order something so simple and it got fucked up.
So I talked to Katie, the food manager, and she not only personally took care of it, she gave me a ticket to get a free sandwich and coffee on the house. So I said, all righty then. I took advantage of it, and while they ran out of spinach (seriously WHAT IS UP WITH PEOPLE IN PHOENIX RUNNING OUT OF GODDAMN FOOD IN FOOD SERVICE), they got my order right and it was delicious. So in a snap, I know this is here. But I probably won’t be back here for awhile but thanks to Katie — she rocks and the Hyatt (which operates this franchise) should be honored to have her working for them