Einstein Bros Bagels

Fantastic service before our road trip! Fast and easy. Super friendly staff. Much appreciated before our long stint in the car!

Fresh and Delicious
The bagels are always fresh and delicious. Great selection for both breakfast and lunch. I’m a fan of the everything bagel with garden veggie schmere. However, I never pass up the pumpkin bagels with pumpkin schmere in the Fall.
Quick service, great selection, and a reasonable prices. The only drawback is parking, small lot with lots of vehicles.

This location is pretty terrible. I had time to kill yesterday so after my Starbucks run (right next door) I stopped here and decided to get some breakfast. It wasn’t terribly busy, but there was a pretty decent number of people there for 8:30am on a Wednesday. I went to the first person, put in my order, then walked down to the next person who read off my order and it was completely incorrect. When I told her it was incorrect, she rolled her eyes and started huffing & puffing (this was after the same thing happened with the couple in front of me as well). She said she had to get a manager in order to fix the order, but I told her to just leave the order as is because I didn’t wanna back up the line. After paying, I stood there for about 15 min waiting for my breakfast bagel. If you ask me, that’s a bit long. Needless to say, the communication between the employees at this location is absolutely terrible. They’re all running around like chickens with their heads cut off, but none of them actually seem to be doing anything. The owner & managers really need to get it together and make this place run more efficiently.

People working here are under staff but real nice and polite didn’t have to much at around 3pm to pick from. Place was a little dirty with tables not clean. My food was good all pre-​package

Crap service. Wrong bagel. Couldn’t even remember what I asked for. What else can I say???

I typically am not type to go on here and write a very nasty review, but I had the worst experience at this Eistein’s today. Usually, I will make my bagels at home due to the fact majority of bagelry’s do not carry a non-​dairy option for topping. I am allergic to dairy and therefore cannot eat cream cheese. I decided to go to Einstein’s today because I had a craving for a bagel sandwich. Upon walking in, I noticed that this location FINALLY was carrying hummus – an item that had advertised on the menu, but was not actually carried their store. I expressed my excitement to the gentleman at the point of sale, he seemed more than less enthused and in all honesty came off and either hungover or stoned. Despite his lack of liveliness, he was very friendly when taking my order. I ordered the Hummus Veg Out bagel, which comes with roasted red peppers, arugula, spinach, tomato, red onion, hummus and garden shmear. I expressed to him my allergy and that I did not want the cream cheese on the bagel, which I watched him type into the ticket order correctly as «no shmear». After waiting an extremely long time for the bagel (it was about 11:30 and we were the only customers in the store) I went home to enjoy the pathetically topped bagel. I had requested the bagel opened faced; half the bagel had 4 leaves of spinach and what appeared to be hummus and the other half had 4 small slices of roasted red pepper, a small bed of flat and crushed arugula, 4 additional spinach leaves, literally 2 rings of red pepper and 2 paper thin slices of tomato. I got home and spent about 5 minutes «beefing up» the bagel with more red peppers, spinach, tomato and avocado that I had at my house. Finally I was going to get to eat my bagel! I took a bite and got a mouth of gloppy cream cheese. Now I am sitting here with a mouthful of hives, 7 $ wasted and a full bagel thrown in the trash.
This is not the first time my order has been incorrect or just skimped on toppings. DO NOT GO TO THIS LOCATION.

This is the closest Einstein’s to my apartment, and I love bagels, so I’ve come here pretty regularly for the past couple of years. The staff is generally pretty nice and friendly, though I’ve had a couple of bad experiences. They run out of the popular types of bagels by early afternoon, even earlier on the weekends, so I often have to go with a second or third choice. However, the reason that I’m giving them 2 stars is that I have come to expect them to get my order wrong more often than not. I always take out, so in the early days of coming here before I learned to check my bag, I ended up at home with bagels with the wrong cream cheese, wrong types of bagel, a toasted bagel with no topping when I had paid for butter, etc. Just this morning, I was given a bagel with plain cream cheese when I had ordered honey almond. At this point, though, I always check my bagels before I leave to get anything straightened out. I gave them back the bagel and asked politely for one with honey almond cream cheese like I had ordered, and they made a new one — but did not apologize or give any indication that they cared that they had messed up, which is pretty typical. I still come because I love Einstein’s in general and this is by far the most convenient, but it is never a great experience.

Came here with 10 high school students before a leadership development event. They got us through and fed in ten minutes! Staff was friendly and accommodating. Keep it up!

Having a good experience here is like playing the lotto. There’s a chance it could happen to you but its rare but you hear about it happening to other people. Its passable enough when you don’t want fast food. Its feast or famine when it comes to cream cheese– they’ll put so much you can’t taste the bagel… If you try to rectify and ask for lite or ask them to go easy on it– you get a see through layer of it on your order.

Always a pleasant and consistent experience. I come here at least once a week and Rose is typically working. She is extremely courteous and you can tell is always working with urgency. Keep up the great work Rose!

6am Saturday. Drive 15 min while salivating thinking about lox an cream cheese bagel
Pay
Wait 5 min before they start prep. Toast bagel. Apply. Cream cheese disappear into back. Partially completed order sitting there after 5 more min of me glaring at the unfinished order… Ask manager to ck status. Comes back and says… Straight faced mind you… We are waiting on the lox… My response … Someone one their way from Nova. Scotia? She said no «it’s frozen» I say so actually you don’t have any… She replied correct… This is how places lose customers forever. If it were mom an pop shop no one would have taken your order. Your money. Your time only to say we are out… Corporate America sux a s s … Hope ya go broke

Love this place. From the second you walk in you smell the goodness of everything making you crave it all. The choice of bagels are awesome. Can’t go wrong with any of them. The iced caramel macchiato is so good

Cinnamon toast egg samich is good, but not sure about the sprinkled cinnamon and sugar on egg and American cheese. Coffee is great, I love this place they always get you in and out with out any problems

You should go anywhere else to get a bagel — don’t waste your time stopping at this location. I’ve been here 3 times in the last 2 months after moving to the neighborhood, and this location of Einstein Bagels keeps getting worse. Odds are they won’t have the bagels you want when you walk in, or if they do they’ll «run out» before your order is completed.
Einstein, how do you run out of bagels? YOU HAVE ONE JOB! If you’re out of a specific type of bagel by mid-​morning today (and last weekend, and the one before, etc.), why not go ahead and close for the day when you start running out instead of disappointing all of us? We’ll know you are out because the door is locked and won’t waste our time waiting in line for you to fail again. Also, I’m pretty sure your bagels aren’t handcrafted by some old-​world artisan in the back of the store — you’re effectively a fast-​food restaurant even if this location doesn’t have a drive-​thru, so why do you not order/​make more bagels for next time if you run out on a consistent basis? People go out for breakfast on the weekends and might sleep late before they go out, so why are you out of anything before noon on a Saturday or Sunday?
A few weeks ago I stopped in for a sick friend who had requested either an asiago cheese bagel or an everything bagel… the customer in front of me ordered the last asiago cheese bagel in the bin, and they were out of everything bagels. I walked out and bought our breakfast elsewhere. It was a Saturday morning at 10:15 am, so I’m sure we weren’t the last people not to get what we came to Einstein for that day.
The visit today looked more promising because I saw 2 asiago cheese bagels in the bin when I got in line. They were out of pretzel bagels and down to 1 apple cinnamon bagel, 1 potato bagel, and 2 Spinach Florentine bagels, so other people would soon be disappointed and have to get something else… but not me, not today! Both asiago cheese bagels were still there 5 minutes later when I made it through the long line and ordered, and the woman taking orders seemed to remember me from my last failed visit and thanked me for coming back. I went to the other end, paid, and waited for about 5 more minutes before someone behind the counter flagged me down to tell me they were now out of asiago cheese bagels and what would my second choice be? I asked for the manager’s name and number, and the girl at the checkout counter cheerfully pointed and said «she’s right there.» I asked for the owner’s name and number instead, thinking that the manager either must be in on the supply problem or just too incompetent to notice it, and the counter girl kinda shrugged and gave me a blank look. The counter girl refunded my money and hollered to the woman taking orders at the other end to «start watching her bagels,» so I was only out the 10 minutes wasted and the same disappointment from my last visit. It was 9:45 am — so much for coming in earlier. It was strange though… no one from Einstein seemed to think that it was unusual to ask a customer for their second choice, so maybe everyone else who comes here just has lowered expectations and goes along with it? :(
I had previously considered going to the next closest Einstein location for asiago cheese bagels, even though it would be several miles away. After today, I realized that we all deserve a more sustainable bagel solution with better customer service. When I find it, I’ll let you know… in the meantime, you’re better off going to Safeway next door for your bagels.

I had a hankerin for a bagel and this location is on my way home from my early morning drive to mesa and back, so I stopped one morning and kept returning. After an unfortunate incident last month though, I won’t be coming back to this location.
My first couple experiences were fine. Not amazing but I got my order quick enough (sometimes correct, sometimes not) and the location was easy to get in and out. My last visit was just bizarre.
I placed my order with the cashier since there were only a couple customers in line and no one was working the order station on the opposite end. One of the employees was fiddling with the screen that shows the orders because it wasn’t working correctly. I paid for my sandwich and waited… and waited… and waited… Another patron and I made small talk while watching the one sandwich maker fiddle with the screen some more. The assistant manager was cleaning the coffee equipment. Another employee came out to work the order station and gather bagels for customers who ordered boxes. One guy came from the back to fill the ice machine. Another employee proceeded to eat his food while clocking out for break. The cashier continued to stand around. The other patron and I continued to make small talk.
Silly me to think that the girl messing with the equipment will realize that people are waiting for food… I should have spoke up sooner. 13 minutes go by until I say something. «Sorry, we’re having issues with the order screen». No shit — how about you start hand writing orders or communicating with the person taking them? Thank you for exhibiting zero problem solving skills.
Oh, and the assistant manager? Still cleaning the coffee equipment. No leadership whatsoever.
I can put up with incorrect orders, or waiting when it’s busy, but I can’t put up with lackluster customer service. I’ll go out of my way to the 16^th st and Camelback location when I have another bagel craving.

I love this location of Einstein’s! The manager Mishelle is awesome and always remembers my name. The bagels are fresh and good. The coffee is a bit pricey for what it is but there is a Starbucks next door. They don’t have wifi but like I said there is a Starbucks next door. The parking is ample because of the Safeway parking lot and I’ve never had to wait long at this location. Great for breakfast on the weekend.
My favorite is the turkey sausage sandwich on asiago.

Always crowded, and it can get hard to park.

I’m a firm believer that cooking an egg should take longer than 30 seconds. Also, it should not be formed in a perfectly round and oddly fluffy disk. And warm cheese that doesn’t melt is disturbing. And sausage patties shaped to the exact same size as the egg disk is bizarre as well. Food just doesn’t exist perfectly in nature like this! It’s wrong!
Otherwise, the bagel was alright. Just know that the everything bagel is covered in rye seeds, which is weird.
The coke from the soda fountain was the best part of the meal. I was wicked hungover.

This Einstein’s has two things going for it… The Einsteins name and the awesome location in CenPho. Other than that they are majorly lacking!
As this location is on my way to work and I on several occasions have needed to stop to get breakfast for the office or just myself, I have been here often. 90% of the time I leave very aggrivated. It seems they have a high rate of turn over with their staff, as I rarely see the same face behind the counter, with the exception of a few. And most of them seem to still be in training mode, since none of them seem to know what they are doing.
I have been given the wrong order more than once.
Left standing in line waiting to give my order to ANYONE while they all run around back there trying to make sense of the order on their screen.
I have waited upwards of 10 minutes for my order.
They have zero sense of urgency, when it is very clear that everyone in line are business people and need to get onthe road to work.
I really hope that they can get it together soon, this is a very conveinent location and I am sure they can double their business is they were more productive with their time and training their empoyees better. Even if they are busy and behind just a simle smile and «I will be right with you.» would go a long way!

Two bagels, a coffee and a Coca-​Cola for the same price as a reasonable meal at a «regular» restaurant.
My bagel was more warmed than toasted, but it was otherwise alright.
I’m pretty sick of chain bagel and pastry shops, but when you’re in a hurry… I guess this place is okay.
Some of the clientele was a little sketchy, but that was to be expected in this location.
Would I return? Nah.