Firehouse Subs

I love firehouse. The food is good. 100% of the time my food has come out wrong here. Today I asked four times (bot a rough ask,) just please no mayo.
Please find a different system. The order and they make just doesn’t work. It’s a broken system but the food is so good. I would love to just have it be right.

Since I work cross the street from Firehouse Subs, they’ve become the eat-​at-​my-​desk solution. I typically opt for the Firehouse Salad which is very good, comes with Kalamata olives, peppercini’s, chopped lettuce, tomatoes, diced mozzarella cheese, and a generous helping of chicken (or your choice of protein). Excellent salad and pairs well with the brownie sitting on the checkout counter for a paltry $ 1.29-who can resist that?
I’ve had their sandwiches and they’re good although honestly I’d rank them behind Subway and Jimmy Johns. I recommend getting your sandwich «fully involved» meaning loaded. I love the Firehouse Lime-​aid which is dispensed from the coke machine-​mix it with Ice Tea for a real treat.
Solid 3.25 stars, very clean, very friendly customer service-​give it a try!

Glad to see Firehouse in the neighborhood. We will be regular lunch customers.
Our experience:
Warm friendly greeting as soon as we entered. They continued to make sure everything was good throughout our lunch. 5stars for service
Food:
We both decided to enjoy hot sandwiches today. I hot the meatball and the gf the hot italian. Both sandwiches were excellent. But I think my favorite is still your brisket :)
Price:
In our opinion it’s not that bad. We normally get the medium size combo each and costs us total under $ 20. Yes, it’s more than Subway, but we don’t eat there after recent events about their spokesman. Besides the sandwiches are way better.
Atmosphere:
This location is well done. I enjoyed that it was Thursday afternoon and NFL network was on both the large tvs. Thank you. You helped remind me to set my fantasy picks… lol Normal firehouse theme, if you haven’t been to one I would recommend it.

Good thing I ordered extra mayo on my sub, I might not have got any at all. Prices are a bit high compared to the quantity of product delivered, unless you consider lettuce as a primary ingredient in an Italian meats sandwich. The amount of meat on the sandwich was barely noticeable as was the flavor of the meats.
Delivery was slow, it took about 15 minutes to get my sub, there were only three people ahead of me and four or five people behind the counter making sandwiches — don’t break out of the «system» — they have a system for a reason!
I was really not impressed, the sandwich was filling and while I did not partake the computerized beverage/​ice dispenser had a lot of options for mixing your soft drinks. Unfortunately, I don’t drink soft drinks, so I had to wait for the young woman in front of me to decide which flavor combination she wanted before I could get my ice. She was having difficulty, maybe there are too many options? Or maybe the ice dispenser should be a separate device?
On a positive note, the tea was fresh, although not freshly brewed.

I had a coupon and wanted to try this location. Have been to one other Firehouse previously and not wowed but like to give second chances especially with a coupon. Arrived @ 3:30 on a Monday afternoon with one other customer in restaurant. Pictures looked great. Order club sub. 3 young men working. Friendly enough but took way too long to make one sandwich. Order to go — 10 minutes tops to get home. Bread was totally soggy. Not even a coupon next time would bring me back. Sorry.

Just recently tried Firehouse Subs for the first time, and we’ve already had it three times! Really delicious sandwiches that really seem to have great ingredients that are top quality. I’ve tried the steak and cheese, meatball, and the new york steamer. All were really good and unique from some other chain sub places.
This location is close to our house so we went there to pick up sandwiches recently. It took forever! There was plenty of people working and not a ton of people in the shop, so it shouldn’t have taken 20+ minutes to get two sandwiches made, but it did. I also didn’t find them to be that friendly or helpful. We ordered by phone another time, which proved to be a better experience.
Hopefully, this location will get the service down and then there will be nothing stopping it. With delicious sandwiches for decent prices, Firehouse is our new favorite for sure!

I work right next door it’s easy to walk right over and get lunch. When you walk in they all love to shout welcome. A little much sometimes. Everyone has always been super nice to me. The manager is very friendly. The food is very good. It’s evil how good their sandwiches are.

I love the salads here because they chop the ingredients in tiny pieces. This allow the pieces to distribute evenly throughout the salad. I love their peppercorn ranch dressing. If I had to give some critics, I would say that the lettuce could have been a little fresher. Some of the pieces were a little brown.

I travel all over the state for work and like it I when I find a Firehouse nearby around lunchtime, as it usually means I’m going to be satisfied. I can always depend on a friendly welcome by the staff, a quickly made sandwich no matter how busy they are, and a sandwich with tasty and fresh ingredients.
Then I paid this location a visit. First, I gave the person who greeted me my order and he responded with «okay give him your order, he’s making the sandwiches» and pointed to the guy who was already making a sandwich while he was literally just standing around. After I put my order in with the right person, the cashier suddenly started shouting questions to me «do you want all the fixings?» «what about a drink or chips?» I found this strange because there was somebody standing there waiting to be rung out.
After I paid, I went to get my drink. I love unsweetened ice tea with my lunch, but they were out. Most Firehouse locations have a back up iced tea dispenser right on the drink counter, but they did not so I returned to the cash register to ask if they had more in the back. That was a mistake as I received the iciest stare from the cashier that I have ever received from any human being ever. Then, the only person out of the 6 people on staff who seemed to be working, finally replied with a «sorry, I’ll bring some out». I thanked him and chose a different beverage because I was thirsty.
Last the food, worst Firehouse experience ever here too. First, they took their time making the sandwich and there was only one order in front of mine. I have been to Firehouse locations with customers out the door and waited less time. Second, the bread was stale, the meat was luke warm, the vegetables were old, and I’m pretty sure they forgot the mustard and mayo. After I ate, I decided to refill my cup with ice tea for my drive to my next stop, but they were still out and the whole staff back to standing around and doing nothing. I said loudly «what a crock!» and left.
I will be visiting other Firehouse locations regularly, but I will never return to this shit show again. Not even if I’m paid to go there.

«Welcome to Firehouse» is what you hear echo as you walk in. If you aren’t familiar with them they will happily give you the low down on what they do and how they do it.
Price is a bit higher than a 5 dollar footlong from Subway but the quality makes up for it. Their food is made with pride and their service is better than. Any sandwich place I’ve been before.
They certainly are a needed and welcomed addition to High Street since there is now something on the property for us working stiffs.
My wife and I came here the week they opened. I had the Italian. With the exception of the ham being a bit too sweet for me, it was good. Toasted to perfection and juicy without being soggy.
My wife loved her club on a sub too.
The only let down was the Firehouse cherry limeade. It was all cherry and not much lime. We added lots of limes to ours to help the flavor but it was still all cherry.
If I were to choose between here or Jimmy Johns, I would choose Firehouse every time. No contest.

Ok so I waited 1 day before writing the review because I wanted to be fair and not be in a grumpy mood from the terrible service I received.
My first time trying Firehouse subs
The service my little son and I received was very unwelcoming and unpleasant, the only reason I stayed was because my son was hungry for a yummy sandwich and was excited to see the firehouse theme, Otherwise I would have left and went elsewhere.
I walk in and at least 4 staff are behind the counter, not one single person greeted us you would think they’d be a bit more enthusiastic being its was grand opening, no one explained the menu options and when I asked about which hot sauce the recommended they said they didn’t know because they don’t eat that. So I tried 3 different ones the Iguana Gold was delicious but pretty spicy so have a drink handy.
The cashier was the only one with a smile on her face, she was new so wasn’t familiar with the menu yet, I had a few questions about the dressing and items on the salad
I picked the Italian grilled chicken with peppercorn Ranch I’ll rate it a good 4 since the lettuce had brown pieces and the chicken was so tiny and didn’t taste fresh.
I’m not a super picky person and know a fresh salad when I see and taste one.
It was a decent size for the price though.
My son had the kids turkey with provolone & added bacon, he rated it a 7 – 8 and I’ll give it the same. The turkey was very good ! Fresh slices just right, nice portion size, the bacon was nice and crispy a little thin but that’s ok
The bread seemed fresh, he ate the whole thing. He was real happy that they gave him a plastic fireman’s hat and a rice Krispy treat
The soda machine is awesome ! It’s one of those electronic pick your own mix kind
The plastic ware was a nice touch it looked like real silverware, tons of hot sauce bottles, looked like there were over 10 kinds. Salt and pepper packets no shakers.
They locked us in & we couldn’t get out ugh as if the visit wasn’t already upsetting now my kid was scared and they didn’t even say sorry I’m just disappointed in the poor service and unfriendly staff, treat people as you would want your grandparents to be treated. Even my son commented that no one smiled
I’ll don’t think they wanted my business so why should I go back, it’s a shame because I was so excited to try it
There are plenty of good food places in the area like modern margarita, yard house, mellow mushroom, heck even sprouts has ffriendlier staff working for them.